Pump It Up Peabody

This place was clean, organized and the staff was very professional. We were here for a bday party and my child had a wonderful time. From my previous experience at these places the music is so loud and my child had a issue.
I politely asked one male staff member if he could make sure the volume was not loud and he made sure that was done. This is a huge deal because it made a difference for many personal reasons.
I highly recommend this place. On a side note the inside was very spacious. The only reason I am not giving 5 stars because the parking is a little tight.

Sucked. Boring. People who worked there playedvwith eachother rather than watch the kids. My advice is for them is to hire adults not teenagers

Fun place for the kids, have been to alot of parties here and have also thrown a party for my son here.
Staff is friendly. Parties are really timed as there is a schedule for the party. Party consist of two rooms to jump and play and then lastly there is a party room for cake, opening gifts, and eating.
You cannot bring your own food for guest, the only option is to order dominos, through pump it up.
If I remember correctly you can bring juices for the kids.
Aside from parties, they have something called pop in playtime which is always on different days of the month (they have a calendar on the website that changes often) you pay a small fee and can jump for a couple hours.
Also, ADULTS CAN JUMP.,
DON’T FORGET YOUR SOCKS. (They do sell some if you do though ;) one last thing, if your here for a party, arrive early, parking sucks.
Came back and edited my review because I completely forgot how badly the girl cutting the bday cake butchered the cake and managed to make every slice look inedible. It was a mess on a plate. They cut the cake for you here when you have a party and I highly RECOMMEND THAT YOU CUT YOUR OWN CAKE, this has happened everytime I’ve thrown a party here or attended a party here. I think that if they are going to cut cake, they should have a little training on how to properly cut a cake.
I was just so shocked yesterday at how poorly she cut the cake, not one person got a slice of cake you got broken up completely fallen apart cake. :)

There is absolutely no Parking at this location! Also .had a bad experience and attitude from the extremely rude manager, Melanie… I took three 5 year olds with me to the party plus my 9 year old. I had to park far away from the entrance with no sidewalks or spots for us to get there. The manager said I was not allowed to enter the play area with my 9 year old even though he was not participating. She was going to charge the birthday party even though i explicately said he was NOT part of the group. So she made me wait outside the area with my 9 year old… bottom line, play frogger getting your little ones to the facility, get a sitter if you have to bring any other kids not participating, and deal with an angry manager to make it a nice saturday:)

I read a review three days prior to our kids party and almost cancelled. But I went with what we remembered 2 years ago at PumpItUP Peabody party. As expected, it was terrific. Staff friendly, knowledgeable, and really led us through everything, attending to all our needs (18 kids, 25 adults). Staff involved w kids, even in the play houses. Pizza comes from Dominoes, quite good, and hot. As far as bringing in food, it is stated clearly on their website about what you can/can’t bring. They packed up all our leftovers, packed up all the gifts, even sorting them into separate black bags for each of our 2 birthday girls, and helped pack up the cars. One of the members even stood out in the freezing cold with our pizzas waiting for the car to load it in. I left a good tip because they did such a great job. Parking is an issue for sure, especially in all this snow piled up. However, I think I was the only one who seemed to be disturbed about it! Timing is perfect, so you get there when the last party leaves and it all works out for parking.

We went to Pump It Up for a field trip for camp. The staff is extremely unprofessional including the women in charge. The women in charge was rude and unaccommodating. I have been to other Pump it Up locations and had a much better experience. Needless to say we will not be back.

We came here for 2 parties so far this year. The first time was ok. maybe too many kids at the time. But this second time was wonderful! The staff got involved with the kids and kept order so there weren’t any problems. They played some funny games and were just so friendly. Brought my 6 yr old and a baby. Theres nothing for a baby to do there but one of the staff members brought out a little pull wagon with shaped blocks for him to play with. It was so nice of them to provide a little one with some entertainment. They give the kids attending the party just enough time in each room to bounce around and play then lead them to the party room. They take care of everything and everyone, making each party guest feel welcome there. I also noticed how clean everything was, from the equipment to the carpet, the main hall and bathrooms. The parking lot is a little small and awkward to get out of, but there is plenty of parking on the street. I would definitely consider having party with them.

Came here for a Birthday Party & right away like Whoa… The parking in this place needs to be more clearer marked… I drove up the skinny little driveway thinking the parking lot was in back & come to find out Im stuck at the top of the hill with NO WHERE to turn around, so I proceeded to make an 100 point turn while almost driving in side the place…
Ok… Only gripe…
The place was super clean, the staff was SUPER FRIENDLY… I have had my sons last 3 Birthdays at Jump On In and those people never once participated with us or had any fun… This place the boys were jumping around with us, there were entertaining the kids. It was great…
Essentially the same process, 2 Jump rooms and then the party room… I also liked that they made the kids watch a quick 2 min video on HOW to act… It was friendly…
Would def consider moving the party here as this place was super fun and more interaction from the staff!!! Just hoping I could get something other than Domino’s for pizza as its not really the best! Would have to inquire about that!

We went to a party at Pump It Up of Peabody last week, and was very disappointed! Not only did they not let the host bring in a vegetable platter and some fruit, which is a lot better and healthier than vending machines with candies, but they also misplaced 2 of the presents!

This was our first time ever having a party there for my son. We celebrated his fourth birthday and had the weekend party with 25 kids. All the kids and even the adults had a blast! The staff were very helpful, friendly and understandable. They also didn’t rush us during the party room part towards the end. Tyler was our server and did an amazing job setting everything up and attending to our guests. It’s a bit pricey but it was definitely worth the money.
The reason for the four stars and not five is that they are very limited with the parking. We had to camp out a bit for a spot to open up. Also I tried to get a hold of someone before the party to ask a question but no one answered the phone all the times I called.
Overall it was a great success.

Came here for my niece’s 5^th birthday party, and it was a really positive experience. I don’t know if I’d want this kind of party experience every year for the kids, but once in a while would be okay, and I can see why a lot of parents choose to do this. You can’t beat the convenience of having access to really fun bouncy houses and a party room for food and presents, while someone else takes care of the organization, food prep, and cleaning at the end of the day. It’s really a stress-​free party for the adults while the kids go crazy and have a total blast.
The party starts off with everyone meeting in the front of the facility, where you sign in and are greeted by a staff person who leads the group in wishing the birthday kid a «happy birthday» and showing a safety video about how to use the inflatables properly. From there, you get access to one bouncy room for 45 minutes, followed by a different bouncy room for 45 minutes. They have cubbies for you to put your belongings in as you play, and do a few rounds of special activities too, like boxing or basketball if you want. Even the adults were playing and bouncing around. They had everything from traditional bouncy houses, to slides, to obstacle courses, etc. Don’t forget to bring socks, because you need them to play in the rooms, and if you forget them, they do sell them at the front desk cheaply, in addition to a change machine if you want to play any of the arcade games or air hockey in the rooms.
After playing in the rooms, everyone goes into the birthday party room where there is pizza, soda, and cake, and the birthday kid gets a huge special inflatable throne to sit in. Any birthday gifts that were left by your guest in the present bin is rolled into the room, and you have the option of opening the presents there, or having them put in large garbage bags for you take home and open later. I think you get about an hour in the room, and all of the kids leave with a little candy favor bag at the end of the day.
Overall, this was a no-​fuss, no-​mess, fun party for the kids. Pump it Up is a well oiled machine, shifting party group from room to room like a conveyor belt with ease and expertise.

Check out the new glow party! Everyone enjoyed the special effects and black lights. The guest of honor gets a special glow shirt and baton. The adults had fun too. Halloween was great. Can’t wait for the next event. Private and clean, too.

We have been here several times for birthday parties over the last few years and the kids really enjoy it. When you first get here, you check in at the desk and hand in your waiver form. Then the kids watch a quick safety video and then we go into room 1. The first room has two obstacle courses, a slide and a basketball jump. Then we go into room 2 that has a mushroom jumper, huge slide and a cool new jumper where you try to pull Velcro flags off a Rockwall structure. That was the most fun for kids and adults. Then we go into the party room. All in all, the place is clean, you get private rooms for your party and the staff is friendly. For a parent, these places scare the heck out of me due to the potential injury that could happen, but, the staff is super attentive and since the rooms are private, you can control the level of crazy by who you invite. Clean, well lit, enjoyable!

I hosted my daughters 3^rd birthday at this location and while all of the kids had a blast and the facilities were very clean and organized, I was extremely disappointed that some of my daughters gifts were stolen from her gift bin.
The party started at 5:15, as people arrived I was putting the gifts in the bin designated for her. Several people gave her some gift cards (3 altogether) and I had left my purse in my car, so I stuffed the gift cards inside one of the gift bags that had some outfits in it (I examined it so I wouldn’t forget where I put it). Everyone was escorted into the play arena leaving the gifts with the Pump It Up staff.
I chose to just have all of the gifts bagged instead of opening them in the party room, so that evening when my daughter was opening her presents I pulled out the bag with the gift cards and what do you know? The gift cards were missing (all 3 of them) but the outfits were still in the bag.
I called the place several times, a manager was supposed to call me back. It’s been 2 months and I have not heard anything so I’m just cutting my daughters losses. My husband and I spent a great deal of money (over $ 600!!) and expected more professionalism from this facility.
Pump it Up will NEVER see any business from me again, I will not recommend it to anyone.

My kids love this place. Parents are allowed to go on the bouncers which was a plus cause my son needed some coaching the first couple of time we went. Very clean and organized establishment. The owner was very friendly, though one of the staff members was a little snippy fo