Macy’s

this place sucks!!! tried to get extened warranty for an expensive watch. worst customer service ever. rude. manger called me a liar.

Went here for two different returns, I bought a medium Calvin Klein shirt that was «fitted» but was to big i tried to return it but since it was to big. They claimed the shirt wasn’t theirs, i had the receipt and everything, but they said they would NEVER sell this shirt which had a black Calvin label (Macy’s only sells Calvin Klein shirts with white labels)., so i went to a different Macy’s and turns out it was a fake and they apologized and did the return.
And today I went with my girlfriend to return a blazer that she never used, and turns out It was sold just a blazer that was supposed to come with pants, So now they claim they would NEVER sell this as a one piece, apparently they are perfect and are incapable of ever making a mistake and they pretty much embarrass you and accused us of lying so we went down to Cambridge to to get our credit card, since they didn’t want to look up our card which i know Macy’s can do! We decided to go to the galleria and they apologized and said it happens a lot made it easy and professional. They unlike northshore know how to treat a customer, never again i will go to Macy’s at north-​shore!!!

If i could give minus i would. This has to be the worst mindless mens clothing i have ever seen. The clothing buyer should be fired or worse. All the clothes look the same. Nothing here worth wasting your valuable time on. Savers is a star compared the crap Macy’s stocks. Get with it ! Tried again September 2015. Holy cow Walmart has a better selection of gear! Yikes!

You do not have a heating system. This isn’t an exaggeration, I’ve asked, your employees seem aware of it as well. How dare you expect people to work when it’s freezing in your store. I won’t be shopping at Macy’s until you address this. I will also be contacting OSHA on your employees behalf. You ought to be ashamed of your corporate greed. Your products may come from Chinese sweatshops, but I expect a proper work environment at your stores in America. Shame!

This review is specifically for the Clinique counter at the Macy’s Peabody location*
I am the first to admit that I am the worst at being a female. I’ve never been good at make up or skin care, or really anything beauty related. I was browsing here for make up last week, and had an awesome experience with Jessica, an employee at the Clinique counter. She first went over my skin with me, and showed me some products she thought would be helpful to keep my skin moisturized & healthy. She then went over some different make up options for me (foundation, eyeliners, lipstick) and showed me how to apply them properly. It was really sweet of her to take the time to go over these with me, and did not judge me for being a 24 year old year that knows absolutely nothing about make up aside from mascara and chap stick. I ended up leaving the counter with 2 new beauty products, and a makeover I LOVED. I will definitely be returning to this location.

After looking through JCPenney for some boys formal wear, we decided to stop in at this Macy’s because they typically have a better selection of clothing.
When we arrived at the store our expectations held strong and we were able to find a few different suit options that were reasonably priced.
In the end we were able to walk out of the store with a few different items including a very nice grey suit. The staff here was very polite, and the store overall was well organized and clean. In the future we will shop at this store because we know we can find what we are looking for here.

This is the horror story experience I am in the middle of at Macy’s Men and Home Store. The only reason it’s getting one star, is because the salesman my boyfriend and I spoke to on the first day (Neil) was professional, nice, knowledgable and very helpful in choosing our mattress.
My boyfriend and I (both 27 years old) are moving in together. As a gift, my parents wanted to buy us a bed. We shopped around and found an amazing Simmons mattress with the help of an associate (who was amazing), although we were coming back the next day to make a purchase, he informed us he would not be there — I wanted to make sure he got the proper credit for helping us choose. We returned the next day to another associate (seeming professional at the time) set up the order for the other salesman the next day (because it was the start of the sale where we could get an additional 10% off the sale price). We set a date ⁴⁄₂₀ for the delivery between 2:30−4:30 (today).
All this week we have been hustling to get the room ready (painting, etc.) so we could stay in the new place tonight. I took today off of work so that I could be there for the bed to arrive. Never came! No calls, or email updates were never received. I called the Macy’s hotline and they had no record of our order. I said two Hail Mary’s for the manager I would be talking to about the matter because I was livid. However, I don’t believe that yelling at someone solves a problem, so I am always courteous no matter the problem at hand — theres always a solution.
I find out, mattress order was never sent. I know it was probably miscommunication between the sales rep who started the order, who probably never informed the salesman we spoke with. I was there by myself, and the manager informed me that we would obviously still get the sale price, and I said I would have my parents come back because I didn’t have their charge card naturally. I expressed that I was really frustrated because I had taken time off work, and was set to stay at the new place tonight. The manager had the balls to say to me «There’s always the couch». I stared at him for a minute and just walked away even more pissed. Are you KIDDING me?! I should’ve been sleeping on a mattress I had ordered two weeks ago… They dropped the ball on this, and he had the nerve to talk to me like that! I know I look very young for my age, and I didn’t pay for the mattress, I don’t care what this guy thought, I can’t believe he spoke to a customer like that. We were thinking about purchasing other furnishings from the store, but after that my boyfriend and I are taking our money elsewhere. When my parents went in, the guy who wrote the sale up for us pretended to not remember. Great job, buddy. Way to own up to the fact you played a huge role in this big mistake.
Still waiting to hear if we are getting an additional discount for the extreme inconvenience it has caused us. I can’t wait for them to call so I can let them know how I was treated when I went in. I am also in the process of writing to corporate about the matter.
Disgusted. Now I know why that place has been deserted every time I went in.

I went here today with my daughter to get some makeup. Though I must admit it’s a nice looking store (it definitely improved in the last few years – it used to look like a dump), the salespeople are very snotty. A few years ago, I was looking for a pocketbook and I wanted to see how many pockets and sections they had. So of course, I had the look inside them. The saleslady in that section flipped out. «You can’t look inside them!» Why not? I was planning to drop $ 300 dollars plus on a pocketbook. I should be able to see what’s inside of it! I asked her where the Coach bags were and she said, «You don’t look like you can afford one of those. Here’s the Guess bags. They’re all under $ 100.» Come again? So I ended up buying a Coach bag in Nordstrom, where they treated me like a normal human being and let me look inside all the bags, even the $ 1000 Kate Spade & Burberry ones.
Unfortunately, I hate going into Sephora and Ulta stocks only about 3 things from Benefit cosmetics so I have to buy them in Macy’s. They’re not much better than Sephora in the attitude department. If they see you looking around in the makeup section, they come RUNNING up to you, like you’re about to give yourself a five fingered discount and take off. This time a Kardasian wannabe said to me «You’re going to buy that, right?» Nice customer service, huh? It would be nice not to be treated like a criminal for once, but I suppose that’s not the Macy’s way.
The only plus is they do have very good sales, so if you like designer and name brand clothes cheap, this is the place to go. I bought my daughter a pair of Levi’s jeans and a Polo sweater for under $ 20. They used to have beautiful kids clothes, but they’ve gone WAY downhill. Unless you’re buying Levi’s or Polo’s, you’re better off going to Target. Their quality is about the same and the prices are cheaper overall.
Oh yeah, I agree with the other reviewer about the restrooms. They are tucked away in a corner on the main floor. They are absolutely impossible to find and no one who works there knows where they are. Oh yeah, they stink too, literally. They also look like they belong in a Wal-​mart or K-​mart. Doesn’t exactly match the uppity attitudes of the salespeople.

I run in and out going here cause its always a bad experience. No one what they are doing, you cant get the right location of an item & they will send you on a hunt for it, then they have no idea how to return/​exchange an item.
Sales getting a manager is even more of a nuisance. One came rambled off the return/​exchange and walked away.
No thanks, wrote a letter to customer care no response.

So it’s no Herald Square with the rickety old esclators from 1912 or whatever, but hey, this Macy’s rocked my world last week when I went (last minute, of course) shopping. I needed to find a gift for a cousin I barely talk to anyone, but whose turning 30 meant I had to drive 200+ miles and give something nice to boot. Not that I’m complaining. I luvs ya, girl.
Anyway, it didn’t take a sales lady at the jewelry counter too long to ask me if I needed help. I told her my price range and she graciously swept me away from the diamond necklaces and on towards something more reasonable — diamond earrings. The store was having a huge sale, so I managed to get a gorgeous pair of diamond-​studded hoops at a ridiculous price. Also, I learned that when Macy’s has those «use your Macy’s credit card sales» you can also use Macy’s GIFT CARDS and still get the additional percent off!

What kind of sadistic people send a pregnant woman on a wild goose chase for the bathroom.
I’m not sure why they all thought this was so funny.
Normally stores are smart enough to have their bathrooms in the children’s section. Not here, and none of the sales people were very helpful when I kept asking.

That sound you hear is Macy’s sucking money out of my wallet…
This location is pretty cool because this store is just a mens & furniture department. Under most circumstances the men’s department in any store is about ¹⁄₁₀₀ the size of the ladies. I am not joking next time you are in any store check it out and see if I am lying. The selection here is good for the most part with many top brands but not a huge selection to choose from. I am not a big fan of the Macy’s suits but this location has some of the better brands like Hugo Boss & HSM. The Shoe department has some nicer high end shoes too for men. If you catch and time your sales right and seasons you can find some great deals. Good Shopping.

My wife and I bought a bedroom set here. The salesperson was very helpful and bent over backwards to help us. She even gave us a special 5% discount because we were buying a few weeks before the scheduled tax holiday. That’s why this review has any stars at all.
We ordered a bed, two nightstands, and two chests of drawers, being told it would be delivered in about two weeks. The day arrived and the truck pulled up, and they started unwrapping the furniture from their cardboard boxes. Woops! The bed and one of the chests were badly damaged. You see, they get the stuff wrapped in cardboard boxes directly from the warehouse so they have no idea of the condition until they get it to your house. In their defense, the workers were the ones who noticed the damage and told us they didn’t feel right about leaving it with us. They’d process the replacement request, etc.
I followed up with my sales rep who apologized and said she could deliver the bed, but the chest would be on backorder. A couple weeks later the bed arrived… 3 hours late. The workers brought it in and started to assemble it. They asked me to borrow a few allen wrenches, so I lent them what I had. They asked if I had a power screwdriver. I lent it to them as well. Then I hear one of them talking about «cutting it somehow so it will be easier.» One of the guys goes out to the van, we hear some loud banging, and he comes back in and goes back to work.
After an hour, they emerg from the room and ask if my wife and I planned to use the bed tonight, or if it could wait. I tell them we planned to use it, of course. They tell me the hardware that came with the bed is bad. I’ll have to place a request for a «service call» and get new hardware. They left.
I looked at the mess they had left, and examined the hardware. I couldn’t believe it. They had attempted to drive the allen bolts into the bed frame by using the power screwdriver. They had stripped them in the process. Then I found the one bolt that was bent. In an effort to make it easier, the had tried to snap the bolt in half to make it easier. I managed to get the allen wrench to fit into all the bolts but one, and after spending over an hour of be able to turn each one only a fraction at a time, I was able to put the bed together and salvage it.
It has now been over a month since then, a month and a half overall, and we still have no chest. DO NOT buy furniture from Macy’s. The product is GREAT, but unless you can walk out of the store with it in hand don’t expect to see it for months.

***This review is for the new Men’s and Home store that recently opened in the old Lord and Taylor
I was pleasantly surprised when I first came to this new store. The first floor is all furniture, and pretty nice. I didn’t spend too much time down there, but it’s your typical Macy’s Home.
The Men’s department occupies the whole second floor. It is pretty amazing where each brand/​designer is separate. This makes it easier to shop around. The new store offers many brands that the old Macy’s men’s department didn’t. It still has the usual Lacoste, Polo, Nautica, Lucky Brand, Claiborne, Calvin Klein, Buffalo, Kenneth Cole, North Face, Nike, etc., etc. However, now each department is a lot bigger, kind of like a mini store within the store if you get what I mean. Additionally, they now have Antik Denim, Ed Hardy, Hugo Boss, and some others. The shoe department is bigger, but still lacking IMO.
I’ve found some good deals there so far, and I like how it’s still too new and most people don’t know it’s open yet, more selection for me, but I guess it’s time to share the wealth.
I didn’t give it 5 stars only because Macy’s East in general should follow the model of Macy’s West, and start offering some more higher end brands. This store is a good candidate for this kind of store, it’s in the right demographic area.