Ann Taylor

Wow, can we say zero customer service. Not one person helped me. When I asked where a specific shirt was I was told «around the wall». Thank-​you for directing me to a wall 20ft long & jammed packed with clothes.

I have been to this Ann Taylor once before and love the clothes and the people that work here! I was here for a conference and needed a dress for a special dinner event. I went over with several of my girlfriends and met Ron again who remembered me from before and as usual was so full of energy and so sweet. I could not believe it but he even remember one of the skirts I got last time!!! They were hosting a special shopping spree for the conference so there were many other people there but all the sales people were so great and were running all around trying to meet all of our needs.
I went right to work looking for my perfect dress. Maureen helped me get like 8 dresses in the dressing room for me to try on. After I had tried on several I found the one I wanted, a blocked black and white number that made me look like 20 pounds slimmer I could not believe it! :)
It was a keeper for sure and I think Cynthia rang me up. They were running great discounts and could not believe what I got the dress for. I should have bought more but I was already at the weight limit for my baggage coming out to Boston so had to restrain myself. I live in Seattle but get out to the Northeast once or twice a year so will be back to this Ann Taylor again for sure.
Bottom line is Ann Taylor makes beautiful clothes that fit well and are well made but what makes happy customers return, is the people that work there and this group is top of the line!

I had ordered some maternity clothing through Ann Taylor Loft Maternity line, unfortunately they’re online only which makes choosing the correct size for your ever changing maternity shape quite difficult regardless of the size chart. When going to the store to return the items that were ill fit-​they were basically a size larger rather than stretch material they instructed me to call customer service for a detailed receipt that I had originally received with my order. My items still had the tags on them and the itemized email I originally received for my order. Pain in the butt but I called customer service and they advised me they cannot send out a copy of this? So they proposed I mail the items back and I would receive an online gift card? I was very annoyed to say the least that ironically they make the maternity line so difficult to return especially when their items don’t even fit correctly. Being 39 weeks pregnant this is pretty much the last thing I want to deal with when it should be straight forward. Regardless, any pregnant woman no matter at what point in your pregnancy-​dont have the time or energy to deal with this… never ordering from here again nor will I recommend it.

I wish Ann Taylor never changed. Their clothes were perfect for work and the sales ladies were so awesome. Now the quality is atrocious, as is the management. And my two favorite ladies apparently no longer work there.

The wonderful saleswoman who helped me pick out my outfit for a wedding was awesome — funny and maternal. I felt like a rockstar at the wedding, thanks to her. But I bought a pair of shoes (I know, what was I thinking. shoes at Ann Taylor?! Just don’t do it) that I didn’t realize weren’t totally right for me until I got home. When I returned them I got the 3^rd degree from someone with the attitude that obviously I was gypping the store. She absolutely did not believe that I hadn’t worn the shoes. Dear Ann Taylor, make returns easier. I’m a grown up, which I assume you would like more of shopping in your stores.

Disclaimer: This review is for the associate who was working there on Friday evening. She was a great help. Went out of her way to find right pieces for me. I had no idea what I wanted. She helped me with dress, shoes, accessories, add ons like cardigan etc for an event. I had so many options so she put together a look with each dress considering my personality and then helped me select one. Sadly, in my tense situation I forgot to ask her name.

The store is really open, clean and classy. It is easy to look around and see if you missed anything. They had some lovely suit, dress, cashmere sweater, and jewelery options. Things were flying out of there.