Suddenlink Communications

I don’t like to give bad reviews, but Suddenlink in Payson takes all the awards for bad service. A more unprofessional pair of ‘customer service’ reps, I have never seen. They were both eating lunch, kept talking and making comments to one another instead of helping customers (one at each desk and one waiting). The rep ‘helping’ me couldn’t access her computer. After 15 minutes she realized her password had expired – or so she said. The other rep was talking with a woman who had waited all day for service and no one showed up. The rep never once offered her an apology or offered to get it rescheduled. All she said was, «ran out of time». We are new to Payson and have had nothing but positive encounters with people/​businesses. From what I saw these are two of the laziest, rude, unprofessional examples of the first point-​of-​contact employees that you could find. By the way, we are NOT subscribing to Suddenlink.

I moved to Payson, AZ in Sept 2014 and kept my Century Link Internet and had DirecTV television satellite installed. I had 7 Mbps Internet speed in Tucson via Century Link and it was very good for about $ 38 per month. I could only get 3 Mbps Internet speed from Century Link in Payson and it still cost $ 37 per month. It was really slow and would not support my VIOP phone over the Internet. I switched to Sudden Link after 3 months after I got a postcard from Century Link that stated they were going to raise my bill rate to $ 39 per month. I pay $ 35 per month for 15 Mbps at Sudden Link and it has never even burped in the 3 months I have had it. The customer service is by far the best I have ever had from ANY Internet service company. My Internet speed isn’t always 15 Mbps, but it is always between 8 Mbps and 17 Mbps. The slower speed is always temporary and soon pops back up to between 12 and 17 Mbps. I am bery happy with the quality of service and the product. I will be switching from DirecTV to Sudden Link TV service in the middle of April 2015. I will rate their customer service and TV product a few months after I make the switch.
Ron

HORRIBLE customer service. The Payson, AZ office of Suddenlink is THE worst customer service I have ever received. I should have immediately walked out when my first encounter with them the lady was browsing the employment ads for a «better job». Rude, lazy, can’t get work orders right. Even the first tech they sent to my house was useless. Could have corrected my problem at that time but didn’t feel like working that day. I am paying approx $ 70 a month for the 6 days I was actually able to use the cable. RUNNNNNNNNNN. Spend the extra money on Directv. The time I was out of work dealing with them could have paid the difference in cost for satellite.