Brook Farm Veterinary Center

I brought my sick dog there who had cancer. His left leg had swollen up and I wanted to have it looked at. Really I knew he was going but wonted to make him comfortable. The vet got him on a table and brained a bunch of blood that had collected near his leg. After he lanced it would stop bleeding. The vet says we have to do surgery to get it to stop bleeding. I was a little tight on cash so the girl behind the counter say’s «don’t worry we have credit that is 0 percent interest for 24 month». So I apply and am instantly accepted. Then they hand me a bill for the surgery 2600 – 2900 dollars. My dog means a lot to me so I say ok stop the bleeding. While he’s in surgery the business manager comes back out and tells me. The bill is going to be more now since we had to run more test. So now it 3200 and he’s not even out of surgery. So he comes out of surgery and there is a huge bandage towel under him. I can see that it’s blood in the towel. So I ask «did you stop the bleeding» the vet say’s I slowed it down. I could tell buy how much blood was on the towel he didn’t do a thing. So now it 7:30pm at night and my dog is coming out of surgery. He’s not even awake yet and there telling me I have to take my dog home before they close. So here I am with a ½ conscious dog that is still bleeding and they tell me I have to take him home. So I just paid 3200 dollars they won’t keep him overnight and then they tell me I should take him to an emergency vet. So being out of expendable capital. I take him home. They were kind enough to let me borrow a gurney. My dog manages to survive the night. In the morning. He is awake and very week he hasn’t eaten of drunken anything so I go back and get 3 iv bags and some IV vitamins for him. So they change me another 200 bucks I figure well if he survives no big deal. Then come the bad news. Somehow during the surgery his right paw suffered severe nerve damage. So when he would try to get up his other paw is now not working. So now I have a crippled dog that is still bleeding to death. He would eat or drink. I finely had to call a remote vet I know and had his put to sleep, This was the worst vet center I have ever deal with. as far as I am concerned they should have there vet license revoked.
The last kicker is the fact that the credit service that they said «was 0 percent interest». It’s called care credit started changing me 16% interest on the money I borrowed. Trust me when I say if you love your pet stay far far away from this place.
Christian Olsen

I have used a few of the animal clinics in my immediate area and most are pretty good. I do like Brookfarm a bit more… when they speak to you about your animal, they act like it’s the biggest deal in the world, which is what every pet owner wants. We want to feel important and heard. We need compassion for our pets and the best suggestions possible. I have used Brookfarm from spaying to check ups. I have used the on call service for my minor meltdown when a cat was hiding for the day. The woman who called me back was personable, knowledgeable and helped find a solution to my problem. These aren’t just people who like animals, they also seem to be people who like people too.

Best Vets in the area. Very caring and thoughtful. Dr. Kanouse is a fabulous vet for our family. :-)

As if it could not get any better I have been remiss in mentioning Dr Pavel Mihok since my last review just about two years ago. He combines Eastern and Western veterinary practices. He is simply amazing. I think by this point he has seen every one of our pets and may I say there are «a few.»
Case in point? We recently brought in one of our Calico Persians, Pippa, for her annual. He noticed that her orange and black furs were not as colorful as they should be and suggested that we give her a supplement for her thyroid. So we did and within a few weeks tops her colors were more vibrant and so was she. It was like she was getting happy pills too. Another time with another Calico Persian, Padma, he said she was not digesting her food the right way based on her hip bones and a sensitive point along her back and again the same result with holistically derived supplements and a specialty brand of cat food which is hard to find but I love a challenge! ;))). I seriously could list examples of such successes with our other critters but I won’t bore you. He is so knowledgeable and spot on. And he saw us through two bouts of terminal illnesses with two of our kitties complementing the more pharmaceutical and surgical approach of Western medicine with TCM. We believe this combination added quality to our pets’ last months and gave us time we might not have had.
If you are looking for an alternative veterinarian look no further. Dr Mihok is a great source of knowledge, gentle practitioning and a wide range of goodies most traditional vets do not even know about. And with Dr. Kanouse also in the house ;) Brook Farm cannot be beat. Please see my initial review where I boast about his amazing qualities!

I was a long time client (25 years) of Brook Farm Veterinary Center. I always enjoyed Dr. Kanouse. However, he is rarely there lately. When he is, he does treat your pets as if they were his own and knows that they are like your children to you. Maureen the vet tech is also wonderful. However, during the past couple of years, I have experienced interminable waits of up to an hour with a screaming cat in the carrier, non-​call backs from the desk staff when I called to get someone to come to put my cat down (he could not travel due to extreme stress) and I had to call another vet to get service at a very difficult time; and repeated spam emails from their automated system even after I have asked them to stop — including emails for check ups for my cat who had died; and ridiculous 10-​fold overcharging for life-​saving medications compared to other local veterinarians with a so what attitude about the price. Their practice has become too big and their service non-​personalized. Very sad to see this happen.