Lowes Home Improvement

I went to lowes to purchae a dryer & so. Got delivered 2 days later. All good
HOWEVER. 1. I informed him i had no outside vent & he said no problem. It is illegal now to have ventless gas dryers
2. When they called to inform me of what time they would arrive they had the WRONG address. I saw it wrong in the computer & asked it be fixed. 3. The delivery men left it KNOWING it was a problem & only telling me it needed an easy vent. I know this because they never connected the gas. THEY took my tip!
4. When i went to the store i was assited by somebody more knowledgable who was very clear no outside vent = no gas dryer. The original sales person even then it could be done. 5. When asked if i wanted to get an electric dryer from Lowes & I was agitated the sales person told me i was RUDE

3.5% tax break isn’t going to make up for the inconvenience of trying to reach a competent person.
Also decking pricing is much better with National Building Supply and delivery is so much faster, cheaper $ 35 and less painful plus their one store is in the 3.5 percent tax zone. Had numerous issues with orders with this Lowes store and have just stopped shopping there as the lost time and increased blood pressure just wasn’t worth it. Tired of people making me feel like they were doing me a favor in providing me with horrible service.

Wow! Ordered tile again online here against my better judgement… much to my surprise it was ready at the pickup counter! The entire checkout process took 3 minutes!!! Much improvement!!!

Avoid if possible! I ordered a patio set and a toilet for local truck delivery 2 weeks ago. I received a call from the store within 2 hours to schedule my delivery (nice) but was told that the toilet was a special order so they can’t deliver the patio set until they received the toilet, otherwise, they will have to charge me extra delivery fee. Fine, I waited. My husband took the day off for the delivery. They delivered everything and HALF of the toilet (yes, only the top part, missing the bowl). The delivery guys left, told him we have to call the store directly to get this resolved. I called the store, got transferred multiple times, finally, a lady said will check and call me back in 5 minutes, 4 hours passed, I called again, transferred multiple times, a man took my name and number and said will call me back in 5 minutes. I got a call from an auto system asking if I’m satisfy with the delivery, I said no and it said someone will call me in an hour to follow up (that was 5 hours ago). This is crap customer service! The next call I’m making will be to my credit card company to dispute this charge. Never had any issue with HomeDepot! Stay away! I don’t care about the 3.5% tax, not worth the headache!

Rude people. I placed an order on line. I got a call back saying all that was left was a demo model. I told them I didn’t want it and the man told me he would cancel the order. Hours later I get two emails saying my order is ready to pick up. I called the store and got a very unattentive woman who kept asking me to repeat my phone number. I hung up and called national customer service. They took care of it right away. I only tried this store for the 3.5% tax. I will NEVER go there or place an order there again.

Tax is only 3.5% here versus the normal 7%. That is reason enough alone to do your shopping at this location. Today I came to purchase a new dishwasher for my mom (Mother’s Day gift). Carlos and Lou both helped me and did such a great job. Answered all my questions and had me in and out as quickly as possible. 5 stars for this Lowes!

This place is a nightmare! What should have been an easy trip turned into one of the worst shopping experiences. I have never dealt with staff lacking in manners and customer service including the manager. I had to speak to four employees before I was told the person covering that section was at «lunch» to then have to get assistance by getting a manager involved who briefly answered our question and told us he’d send someone over (who never came). At the very least customer service should be a priority. We expected to spend over $ 500 in bathroom hardware and just as much on tile and a tub-​their loss. This place and its staff are s disgrace!

What do you expect, right? I guess over the years of big box hardware we’ve become accustomed to them having everything you could ever need. So, the sole rating system comes down to service. «Are they knowledgeable and eager to help?»
It makes it an easy task to rate them then. Thus a 1 star is fitting for this Lowes.

Their salesman was helpful and friendly, but their installers were a nightmare. Bought a built in microwave. The installers cracked the case of the microwave and did a sloppy job. The store agreed to replace the unit for which I am grateful, but I would be reluctant to buy another appliance there. Their showroom is pretty sparse.

I went on Sunday 04÷06÷14 to get a new lawnmower. Jennifer, ToniAnn, and Lou were very helpful and courteous.

This location isn’t too bad. I usually find what I’m looking for and the 3.5% sales tax comes in very handy for expensive purchases. It’s a good place to go in and buy stuff you need for the house, like it’s supposed to be.
The only thing I will warn the general public about is their ability, or lack thereof, to do large home improvement projects. What a nightmare. Needless to say their crappy quality in parts selected by their project manager for my front gate, and their lack of accountability when some wind gusts all but destroyed it within 3 months was enough to insure I never hire them for a contracted job ever again.
They came back and fixed my gate since it was still under warranty, but then it happened again before the one-​year mark. Why you may ask? Because contractually the warranty didn’t cover them making improvements to the original design. They were only allowed to repair it with the same parts. Since the insurance covered my damage, even when the gate only stood up for less than a year, I took my business elsewhere, and got it done right the first time.
If you need to have a can of paint shook, replace a propane tank, buy some light bulbs, etc, this place is fine. If you plan on buying something expensive like a tool shed, a generator, a sink or toilet, then that’s fine too. I’ll continue to go here for things like that. Just make sure you get your own private contractors to install what you buy. Don’t set yourself up by hiring them for large projects.

I went here and customer service sucks, they a send you from person to person asking for help and once I got to the what I guess was the screws and nails manager, he basically told me that they didn’t have the screw I was looking for, but I guess he was having an interesting convo with three other agents… Then finally somebody else wanted to help me and then ended getting mr. Screw manager out of his seat, and after I told him the specific screw that I was looking for he just told me we only have what’s there and pointed to a wall… I basically had to find it myself…

Love this place in the morning hours like every other retail store but for me the tax is lower than Paramus or other Bergen County towns. They are in Paterson, in Passaic County and the tax is 3 ½% VS 7%
When you are buying a big ticket item this is definitely worth the trip!!!

I came to the store with my family to purchase a few items and use a coupon.
The store isn’t as crowded as other home improvement stores in the area. When cashiers aren’t helping customers check out, they will stand closer to the main aisle and let you know.
I like that it’s not very crowded, and they seem to have the items we need when we come. It’s not super convenient to get to if you are heading down Route 20 South. It is, however, right by Routes 80 and 46.

Terrible customer service and terrible store management. Wouldn’t allow us to use a gift card without the physical card even though we had the entire card including bar code and pin scanned into Lemon (app for card mgmt on ios). When we asked them why, it turns out this policy is solely due to employees giving handouts to their friends, somehow. Lowes corporate customer care confirmed that their policy on gift cards is that a customer only needs the card number and pin — the same info that would be used online — to redeem the card value in store. When we took this back up with the local store customer care, ‘Sharice’ hung up on us. Otherwise, this location is a total pit and the checkout employees would rather talk about lunch plans than scan your items. Wont be going back.