Baron Honda

Be careful! Extremely unhappy after my experience with baron Honda. I emailed back and forth with a woman named Danielle then a woman named jenna interested in the honda crv exl they quoted us one price and specifically said what was included. The night before going in I called and spoke to jenna. I told her if the price changes when I walk in you wasted all of our time. She assured me it would not. When there the sales person bobby has written and highlighted the email conversation and act as though they will honor that price. After discussing down payments, monthly financing and running my credit a manger comes in. He tells me an error was made and they cannot give me the car for the price discussed and that it’s $ 1000 more. I was furious that I was lied to and wasted my time. After hearing other stories I have found this scam is not uncommon there

I’ve mostly gotten oil changes and service recall fixes here but service have always been excellent. Most of the time, I’m usually in and out within an hour without an appointment and their waiting room is pretty nice (there’s AC, tv, wifi, free snacks and drinks, and magazines). When you’re done, or if there are other issues, they come get you and they’re not pushy about getting other services/​repairs than what you just came in there for. I usually have a coupon for the oil change and I’ve brought in expired ones before and they don’t even blink an eye accepting it.
Yesterday, I was just going in for an oil change and when they looked up my car, there was a service recall that they notified me of and included with the oil change. There was also one time that they called me at home to inform me that they owed me an oil change for some work (probably service maintenance) that they didn’t do the oil change (I guess because I didn’t need it yet), and that is the kind of service that keeps me coming back. I also noticed some sign in the waiting room that says they’re the #1 dealer in the nation, and I was impressed… not shocked at all.

Just had the best car buying experience ever. Made a deal over the phone for a brand new 2016 Accord at a ridiculously good price. Picked it up without any crazy car salesman stuff and drove off after a quick lesson on Apple Play from our super nice salesman Steve.

I went into the dealership one day and test drove several cars. The salesman let me take the car out on my own so I could do more than a typical 5 minute test drive. I had come in for a used car but decided on a new Accord. He gave me a price but I wasn’t ready to buy it then. I went home and did some research. I found a deal on
for Barons so I sent in a request for a «price promise price». I exchanged several texts with Jenna, the internet manager. She gave me a better price than the salesman had. I specifically asked more than once if it was a guaranteed price and if there were any other fees (other than DMV fees). She told me if I did not add anything to the car «the price will not change.» I then called her to confirm and be sure that there was no issue with my having done a test drive the day before. She spoke to the manager and suddenly the car was nearly a $ 1000 more because of a destination fee. The car was on the lot. I told her I was not paying an additional fee and that I had all the texts we had exchanged. The salesman got on the phone and argued with me, telling me I didn’t understand. When I told him I had all the texts from Jenna he asked me to come in to discuss it. Instead, I called another dealer and asked if they would meet the guaranteed price I had gotten from Jenna. They beat that price. I bought my car from the other dealership and it was an easy and pleasant experience.

This review is about their overall Customer Service.
I made an online appointment for a Recall on my Honda Element. A while after, I realized they called me and left me a message saying the appointment (which was 2 weeks after) might have to be rescheduled because Service needed to order the part for me and that they will be calling me the next day in the morning to let me know when they could receive the part.
They didn’t call me in the morning so I called them at my lunch time and unfortunately the lady that called me the night before did not leave an extension number so I called Service directly and explained I was calling to schedule the appointment to a guy that seemed he only heard part of the conversation and asked me if they have already ordered the part. I told him I was calling to do that so he said one moment and I was transferred to a lady that once I told her I was calling to order a part for recall cut me off and said she was going to transfer me to customer service.
Then, I was transferred to a rude lady that told me she did have my information (no apologies for not calling me as she was supposed to) but that she needed my VIN Number to order the part (was she not planning on calling me because she did not have that information?). I told her I provided that information at the time I made my appointment the day before and that the lady that called me after, left me a message saying Service will be calling me back but that they did receive all my information. She said there was nothing else besides my car information and my name. I told her I was going to look for the recall letter and that I will get back to her. She put me on hold and then hung up on me.
I should have waited until I would get home and check the recall letter or speak to my husband but I just wanted to get it over with and get the appointment made since they made it sound like it could take a while before they could fix my car for a recall (maybe because they don’t make any money on it!)
So I called the Sales Department hoping I could get transferred to Danielle, the professional sounding lady that left me a message yesterday but instead I got Shannon/​Sherry (don’t really remember) and when I asked her for Danielle she said she was not there and if there was something she could do. I told her I made the appointment online yesterday and if she could find out the VIN number for my car on that application because my husband drives that Element and I didn’t have that information to give to Service (also told her I have been transferred from extension to extension). She asked me for my name and then asked me who was my salesperson. I was puzzled and said I didn’t buy the car from that dealership I was just making an appointment for recall (for the tenth time!!) She said «then how do you expect me to find your VIN number» (cocky attitude added)
I took a breath and explained I put the VIN number on my appointment application and that my husband was driving that car so I needed that information. She said «Well if you don’t have that information we cannot help you» (Seriously? Couldn’t you have said that earlier? and where is the information I sent over when I made the online appointment?)
I told her I was going to find another dealership. They lost a possible customer as I service my other car at an Acura dealership every time and could have purchased a new car in the long run.

Terrible! From the moment I walked in and Dave introduced himself I wanted to run! The showroom is old looking and in the corner a salesman and a customer were having an argument… I thought this would be a more professional place… I purchased from Nardy. Love My CRV!

Every car buying experience should be like this!!! On a Sunday afternoon, we walked around the dealership looking to replace my husbands old clunker for something a lot more reliable, and had a few ideas in mind, but knew we wanted to go Honda. After seeing a few cars that might have fit the bill, we walked into the showroom and were greeted by Rob immediately and we explained our situation and he said, I think we might just have the perfect car for you! — Sure enough, THEY DID!
It was the used car you’ve heard about all your life, like an urban legend, the little old lady that kept in the garage, used it to get to the doctor’s and groceries and that was about it. The car was 10 years old and the trunk still had the new car smell! A Honda Accord had under 70,000 miles on it! The original salesman that sold the woman that very car even shared a few words to us about the car and we felt completely at ease, like this was NO Gimmick and a dream come true! We put our deposit down on the car, thought about it overnight, and first thing Monday morning the phone call was made that we were going to take the car. Within hours everything was set up and ready to go and hubby drove away in the newest Used Car he’s ever had!!!
Every car buying experience should be just like this and I can’t say enough about Baron Honda! I even think when I’m done with my non-​Honda lease, I will be returning to Baron for my new wheels!

Went here only because they had model I wanted. First of all, once the car is sold they do not call back. I ordered some accessories and was told to come in for the install. Once I got there (at 7 am) nothing was ordered and I was told to come back when/​if the items arrive. I’m not going back. The finance guy also made me some promises that did not come to fruition. Beware.
I am giving them 2 stars only because I love my vehicle!

Leased my Honda Accord from these guys last month. They beat Nardy and Atlantic’s price and got me the color I wanted with no hassle! Thanks guys!

I just posted the same review on dealerRater. I’m posting it here because that’s where I went to find a good honda around me.
I came for my Crv that had over 200K miles. My breaks needed to be changed and the price to change them was almost as much as the value of the car (which I was suspecting).
Problem was I was still financing my car so I didn’t know what to do. The people at the service area sent me to sales in case I didn’t want to do the repairs and get a different car– which was mostly my idea because I wanted to know my options.
All the people working there are great– Service included but I was talking to Robert Noto and he was great! He helped me figure out my options without pressuring me into buying or leasing. He told me how much my car was worth and that if I wanted I could trade it in and they will pay off my loan. He got me a great price and helped me with insurance and everything I needed.
My experience was hands down the best I have had buying a car. I would recommend this Honda even if it’s further than you’d like! And ask for Robert Noto, he was awesome!

Slime bag salesman Vito — I think that is his name — he’s a fAt Italian guy and really a crook — also the guy in the fiancé dept (handicapped guy) is a criminal — stay away from this dealer

My family have 3 Hondas :) all bought from Baron. Did not have any bad experience. They really know how to treat their customers unlike some of the salesperson in Nardy Honda. I will be going to Baron again for my honda crv. Can’t wait!

Mike the head of the service department never takes advantage and always will ask if I want something done without going ahead and doing it, definitely a plus in my book.
The service people here definitely tell it straight, and will not make you pay for something unless you need it. So many dealerships aren’t like that, so I feel very lucky in that sense.
I was here the other day servicing my car and was told 45 minutes. I remembered from the last time I had to wait that long 45 that they had wifi, so i was prepared this time.
I go inside the waiting room and poured myself the worst cup of «fresh hot coffee» I’ve ever tasted… in my entire life. No joke. I actually think the coffee had been sitting there for days at that point. Yummy.
My 45 minutes also turned into close to an hour and a half. Yuck.
Win some you lose some.