American Carpet South

I can’t say enough about the staff and crew of American Carpet South! I purchased carpet and linoleum. Because the wrong product was sent from Home Depot, my installation took a total of three visits and I had six different installers at my home. Each of the men were nicer that the first. They did a great job and I would not hesitate to use them again. Appointment were kept on time and I was in constant contact with the office staff, even after hours on the weekends. Thank you, Lauro and his Team, Leo and Peter, and Jayson. Also thanks to Grace and the women in the office, Joel, John, Alfredo and everyone else who helped me get the flooring I had envisioned. Thank you! Thank you!

American Carpet South installers were at my house a couple of weeks ago. They were courteous & professional and arrived on time. They did a great job with the installation. Don’t at all understand some of the negative feedback shown below.

I am shocked to see so many one star reviews. We have used American Carpet South (in conjunction with Home Depot on Third Avenue in Manhattan) three times and would do so again. Their installation work was excellent, they took wonderful care of all the furniture they had to move, and they cleaned up thoroughly. All three appointments were confirmed the night before and all three teams arrived within the promised window.
Our first job was wall to wall carpet and custom mats made from the remnants. The installation team lead by Richie had to take down our shutters and move several pieces of furniture, two of which were antique. The carpet looks great and everything was put back in perfect condition. The worker who came the next day to do the on-​site binding was prompt and couldn’t have been more professional.
The second job was also wall to wall carpet that continued into a tricky hallway. Richie led that team as well. Again, the job looked great except for a small imperfection in the weave which he was able to quickly fix.
The third job was an area rug we had made from carpeting. This time the did the binding in the warehouse and even matched the blue of the pattern in the binding. This team was led by Juan who took careful measurements so that the rug was in the exact right spot. He also took the old rug down to our recycling.
Perhaps not all the AC South teams are of the same quality. I hope other fans will join me so that the balance of these reviews is more representative.

It’s hard to even give a star to ACS. Purchased my carpet through Home Depot thinking that was the easiest way to go. WRONG! ACS is the installation company Home Depot uses and my experience with ACS has been everything but easy. I had a firm install date of Oct 22 so I ordered the carpet in June and called ACS right after to set up the install to make sure I’d get the install in Oct. Home Depot came to my house to take pictures and measure in June upon the order. When ACS was supposed to come to do the install on Oct 22, I received a call saying the installer had to leave the property because I ordered a runner which needed to be bound on the sides and the one they had was not bound. Why they waited until they were at my house to tell me? I will never know. When I wanted a ballpark figure of how much it would cost I was told by two separate people they would get back to me on a ballpark figure and nobody ever got back to me. Finally after becoming frustrated on the phone they were able to tell me very quickly it would be about $ 200 (that’s all I wanted to know from the beginning). ACS came back a second time a week later and told me they needed to leave because once again, they had questions about what area to measure (even though there were pictures of it and somebody had already been out to measure). When I spoke to the guy on the phone he was totally confused and had been measuring the wrong floor and stairway in my house, when in fact all of the pictures and original measurements that home depot did are on file and he admitted to having them with him. The following week I took the day off of work and two installers came a THIRD time to measure for the runner and 5 minutes after they left I got a phone call from ACS saying everything has been installed and they hope I am enjoying my product (when in fact, NOTHING had been installed). When they came a FOURTH time which was supposed to be the installation, I received a call saying the installers needed to leave because they needed me there for the measure. Meanwhile I had clearly explained to a person on the phone the day prior that I was NOT going to be home and that I was leaving the door open for them. He was typing this information in the log while I told him, so if they needed me there (for yet another measure) they should’ve told me. They are now coming in a week for a FIFTH time to measure (which will be a month after my install date). I cannot speak enough about the awful customer service of this company. It has been a miserable experience.

I recently had hardwood floors put down on a slab using Home Depot, who contracted ACS for the install. First of all, just want to say that they do not dedicate any specific days or times to completing your job. Nothing to the actual installers fault, but they go from job to job as quickly as they can as they get paid by square footage so they will give you a time frame of when they should arrive, for instance, the first day (8÷12÷15) they said they would arrive between 9 and 1 PM. Also just so you know ACS does NOT do the install: Home Depot contracts ACS then ACS contracts another subcontractor. ACS is simply a management company and the middle man for Home Depot and the installers. They did not arrive until right before 1. But that is besides the point. Anyway they did arrive and immediately determined that my floor would need to be leveled with leveling cement. I was expecting that and the delay of a day for it to cure properly, so the installers left to go to Home Depot estimating that they would need twenty 50 lb bags of leveling cement. From my understanding, for the installers to acquire materials they need to go through a requisitions process so they called ACS, specifically a woman named Grace. They were only allowed to get 10 bags of cement that day. The installers arrived back at my home and began mixing and pouring the cement and explained that they needed 20 bags but ACS would not let them get 20 bags, only 10. I called ACS and inquired as to why only 10 bags were approved. I was put on hold, and when their rep got back on the phone he explained that apparently the Home Depot only had 10 bags and that the installers would come back tomorrow and would stop at a different store for the cement on the way, I said okay and told the installers what they said. They then looked at me like I had three heads and told me that Home Depot had plenty. I then called Home Depot and spoke to the manager and asked him to look into it. He also confirmed that they had plenty of inventory for what the installers requested. At this point, the installers had completed the pour of the 10 bags which left the leveling process incomplete leaving a third of the floor unfinished, requiring 5 more bags of cement. They told me to call Home Depot again about getting five more bags of cement and recommended that i go there as the customer to get what was needed because if the installers went, they would not be approved by ACS to get any more today. So that is what I did. Instead of allowing the installers to get what they needed in the first place, I had to go do it. The next day, August 13^th, installers arrived at 10 AM and poured the remaining five bags of cement, this took 20 minutes. By the way, all the rest of the cement was dry at this point and if the whole pour was done the day before, the floor would have been able to be installed. The installers spent the 20 minutes doing the remaining cement and the day was a wash waiting for the new batch of cement to dry. The next day August 14^th, the floor was installed in just over two hours. Besides the outright lying the company does, they do not communicate with their installers. For 3 days, a job that should have only taken 2, my entire family was inconvenienced. Myself and my wife both had to work so my father was good enough to take off work to be there for all of it. The day of the second cement pour, the installers told us they would be back at 7, but when they did not arrive, I called ACS and they gave me a time frame of 8 AM to 12PM. Other than that, every time trying to call ACS, I do not think I was put on hold for less than 10 minutes at a time which just adds to the frustration of the whole process. There is so much run around, too many people involved with too many middle men. The installers know what they need and know what they are doing, but for whatever reason being square footage install quotas or whatever, ACS does not put the customer first. All said in done, I received a phone call from ACS the afternoon of the day the job was completed to the effect of verifying that I was completely satisfied with the floor. I obviously said no and explained the whole situation to this representative, as I had done to at least 3 other ACS representative (so they don’t even communicate within the company rep to rep). This individual said that they were very sorry and that his manager would be calling me with 15 – 20 minutes to speak with me. That was on August 14^th. It is now the 19^th, and have yet to hear from said manager. I also complained to the Home Depot manager and explained to him that it was atrocious that they used ACS and as long as they continued to use ACS i would never recommend Home Depot for anything to anyone. In the grand scheme of things they probably don’t even care because they get paid up front. They must plan on people not being satisfied. Finally, the installers that were ACTUALLY in my home were professional and did a great install. Not worth it.

Home Depot sent ACS to install carpet we purchased. Three men came one who barely spoke English and the other two did not. While they did a good job on the carpet installation itself, they ran out of here so fast at 5pm I did not even have a chance to see the rooms. It turns out that none of the bedroom or closet doors would close which is expected with thicker carpeting but they could have had the decency to tell us. Unfortunately they ripped one of the doors off the hinges probably trying to maneuver it. Anyone in a colonial house knows when you rip out a hinge and the screws like that its extremely difficult to repair. They also did a terrible job cleaning up and failed to mention they scraped the paint off the bottom of every railing spoke on the staircase when installing the carpet.
I would never order from Home Depot again because of this company.

Terrible service. Truly, the office does not know what they are doing. My Partner called to schedule an installation, when the day came, they didn’t have his carpet and were clueless as to where it was. No respect for their customers. If you purchase carpet through Home Depot, be sure to indicate that ACS is not an acceptable installer. #HomeDepot

A few short months after installation a problem arises with the laminate flooring.
They did not install the sub floor properly. It took months for the repair to be done.
This company cancels appointments one after the other. 2 weeks wait for another appointment and it gets canceled. On and on it goes. Now there is a problem with the tile they installed and the canceled appointments have begun again. This is after talking to «The Man» who said, «Yes» there should not be so many canceled appointments and repairs should have priority.” So much for that conversation and assurances.