PR Cleaners

Sadly I agree with the negative reviews here — I wish I read this before sending my clothes here. I live right down the street and this is easily the most convenient dry cleaners but I won’t be sending my clothes here again. My favorite pair of black pants came back totally faded with what looks like white water marks all over the pants, and I was never alerted about this mistake until I took it off the hanger when I got home… I set out to find a new dry cleaner spot and am a big fan now of Plaza Cleaners on Niblick, in the same complex as Albertson’s and CVS. (All my clothes have come back perfect from Plaza Cleaners, and in fact I called them just the other day to ask if they do alterations and the wonderful lady there said they do, but they send out their alterations to another company. I asked if that meant it would take a while to get these clothes back, and she then suggested I can go directly to their alteration partner — how nice is that! She could have made a sale off of me, but instead chose to help me out by directing me straight to the alteration company.) No to PR Cleaners for me. Yes to Plaza Cleaners.

I cannot believe the reviews for PR cleaners! They are outrageous. I have been taking my my dress shirts, pants, etc… To this place for years and have nothing to complain about. Fantastic people with fantastic customer service. If you are not snotty and difficult you will have no problems here. Need your items taken care of fast? No problem PR cleaners will accommodate, just as long as you let them know. Not to mention this is the home of the 12:00 steam whistle that makes Paso Robles feel like a real community. I will continue to give this great establishment my business and see no reason not to.

No stars! My wool coat wasn’t even cleaned; looked the same from when I took it in. Poor, poor service

Do not take your clothing here unless you like paying outrageous prices for a basic service. $ 15 for a basic short polyester dress no stains just pressed and a $ 10 energy fee on the total bill for 6 items??? I will be going back to the other local dry cleaners. The only reason I came to this one is because I was driving by and it was convenient.

You had best believe the other one star reviews here. They made it seem like they were doing me a favor by me giving them my business. No apology for not having my clothes ready even remotely on time, twice.

I wanted so much to like this place but they don’t get any of my clothes anymore. A black velvet pantsuit came back faded. A $ 200 blouse looking like a rag. No mas

First, I wasn’t going to take my rugs to PR because of the Unilocal reviews but all the other dry cleaners in paso kept recommending that I do.
I am so glad I did!
I had two extra large oriental rugs that needed to be cleaned. The cleaning directions were horrendous and no other cleaner would even try. It was either throw $ 600+ away or try to clean them. The $ 40 to clean them was perfect and I was so thankful that PR was brave enough to try.
Service was friendly and knowledgable. My rugs look amazing. Thank you PR cleaners!

It is hit or miss with this place. As others have pointed out, the turn around time is pretty long. You can expect to leave your garments for about a week for any type of service… including pressing.
Two weeks ago, I dropped off two dresses – one was brand new and only needed pressing or steam and the other was for cleaning. I returned a week later as instructed and paid a $ 22 bill, but both dresses were still wrinkled. As one was a bridesmaids dress, I asked them to please re-​do them. No problem said the lady at the counter. I was there on a Friday, she said to come back on Wednesday to pick up. I also dropped off two more dresses for cleaning.
I was not able to return until the following Friday (wedding was on Saturday). The woman who helped me at the counter said oh! Those are not ready yet (without even looking up my order)! I pointed out that they should have been ready on Wednesday and this was Friday. She seemed annoyed that I was questioning her. She responded «I don’t have an answer for you.»
She looked up the order then went behind the scenes. She returned with ONE of the dresses that had been there for two weeks and the two I had dropped off on Friday. Luckily for me (and them) the dress that was ready was the bridesmaid dress. I asked her to give me the one that had not been pressed as well, paid a bill for $ 26 for the cleaning of the two additional dresses and left with my partial order and completely unsatisfied.
I won’t be back. I will be shopping around for a new cleaner! I recently went to a cleaner in another town and dropped off a dress for pressing. It only took one hour and cost $ 3. Lesson learned.

BEWARE!!! I took a Brooks Bros white linen skirt in for dry cleaning. It had a spot on it, maybe coffee. Asked for same day. No mention of extra charge for this. Picked it up later in day and the stain was still there and they’d done a horrible job of pressing. I asked them to re-​do it. Two days later when I picked it up, a ¼ of the hem was ripped out, the original stain was much fainter and it had a NEW stain. The owner came out and was rude. Scolded me for not knowing coffee was acidic. Like that matters if I know or not. They’re in the cleaning business not me. I explained that I shouldn’t have to pay the premium charge for same day special since it wasn’t done properly. A clerk told him I refused to take my garment. Daaa, it wasn’t pressed right and the stain was still there. So I told him I thought it would be good business to tell new clients of the extra charge because his wife didn’t mention it when I dropped off the skirt. He got really defensive and kept repeating to give me back my money. He told me he didn’t want to discuss the matter any further and that it was HIS business. And he mocked me when I told him that my skirt had a new stain. He would not make it right. He just wanted to give me back my money and have me leave. Very poor customer service!!! Can’t believe his family built a long standing business with customer service like that. Don’t think he will be able to. His prices are high and the work is very poor. I will continue to drive to SLO for my dry cleaning needs as I’ve done for the past 5 years. Beware!!!

I’m a guy and going to the dry cleaners is not my thing so I’m not an expert like women are supposed to be.
Nonetheless I’ve taken about 10 items down there to be dry cleaned and couldn’t be happier. No problems at all.
I get the holes in my sweaters and other tailoring needs done by Mrs. Bozo on 13^th across from Vic’s Café and then have the stuff cleaned by Jason and his crew.
I’m on my way down there now to have some jackets cleaned so I’m ready for winter if it comes this year.
They have great pictures of old Paso on the walls (Jason, get some more and put them up) and best of all PR Cleaners is the home of the noon steam whistle. Love to hear that at noon as it give the town a real small town feel.
I recommend them.
Mike in Paso

A girl should always have a good dry cleaners for her nice dresses, and cashmere sweaters… PR Cleaners suits the bill for me. I’ve only been their patron for about a year, but they’ve taken good care of my clothes so far. The prices seem to be the going rate, and the staff is always friendly.

The woman at the front desk was rude and unhelpful, in addition to the services being way overpriced and taking forever to get done. I’ll *never* use PR Cleaners again and wouldn’t recommend that my worst enemy use them! Horrible.

Think twice before taking your garments to Paso Robles cleaners! After 3 of my garments were returned damaged, the owner had the audacity to ask me if I purchased my blouse from the half off rack, rather than apologizing. I can appreciate that mistakes happen, but what I cannot tolerate is the complete lack of customer service that followed and denial that the stains were even present. I have never been treated as rudely as I was by the owner. This is not a local business worth supporting and I will not be going back. I would rather drive to Atascadero than support this business!

New business in town. I didn’t see any Unilocal Reviews so I thought I would take a chance. They actually did do a pretty good job dry cleaning but there are some serious negatives.
1. They staple the cleaners tag into your clothing. I dont know about anyone else but I don’t enjoy having my expensive garments treated like they’re pin cushions
2. They close at 6PM This can be pretty early for a weekday when many fols don’t even get off work until 5:30
3.They’re slow. I dropped clothes off on a Thursday and was told they would be ready by Tuesday.
In Closing this is a new business they cleaning itself is good so hopefully they can iron out the details. I won’t be using them again though.