Bill Robertson Nissan

Stick to new cars only here, and avoid their shop at all costs.
I purchased a used car from here, and they assured me repeatedly that it was in great shape, mechanically sound, etc. Within six months of owning it, it started having serious issues, so I trustingly took it to their shop. They kept my car for weeks, and when it was finally «fixed,» it was so much worse than before that I couldn’t even drive it off the lot. They hadn’t bothered to test drive it after the repairs! So they kept my car for a week longer, then finally claimed it had severe issues that would warrant a whole new front end, engine, and work that would cost far more than the car’s value.
At that point I had a bill of several thousand, so I said, «Screw it, let’s trade it in.» Within days my old used car was back on their lot being advertised as a reliable ride. So either they ripped me off, or they’re selling shoddy used cars, neither of which is good business.
This story was repeated when I brought in my second used car to their shop. They kept it for a ridiculous amount of time (weeks!), then would claim more and more things were wrong with it. Little did they know that I had my car’s original records from its owner, and I knew that those «repairs» were things that had been taken care on the car just months before I purchased it.
The final straw came when my car’s radiator blew out. They wanted to charge me close to $ 1300 for a new radiator, and said that it’d take a week or two. I had my car towed to Tri-​City Battery instead, where they repaired my radiator for $ 300 and had it done in just a few hours.
This place is a joke and a massive rip-​off.

Best service dept ever, we bring our Mazda here for oil changes, etc. Fair, fast, and they clean our car (wife loves that).

Had service on my car done twice. First time I was told I would get a call. Never called me. And my car was done a day later than they said. Today I decided to try and oil change. Told me it would be an hour. Went back in 2 hours still not done but it was being washed. An hour later I went back they finished and washed another Murano! Not mine. So a 3 hour oil change and no car wash. Well I guess they changed the oil! Never again will I go back!

I worked with Mike Cunningham and he was great! He went above and beyond to make sure me and my family had a great experience. Thank you!

I have done business with Bill Robertson for years now, and I couldn’t be happier. The level of professionalism is outstanding across the board. Lisa Dodson (Service Manager) is a real gem, and I look forward to talking to her when the occasion calls for a visit. It’s a real pleasure to go into any business and be greeted as a friend by smiling faces and upbeat attitudes, and that is my experience every time I walk through their door.

I didn’t buy my Nissan Frontier here, but took it here immediately after for a fuel sending unit issue. The issue was covered under a service bulletin and cost me nothing to get replaced but the service staff treated me like a paying customer. Quoted times were very accurate and my vehicle was ready to go when they said it would be.
My second major issue was a transmission failing due to a faulty radiator. Again, this was covered by Nissan under a service bulletin and I received a new radiator assembly AND transmission at no cost to me. Mike was my service advisor here. He was always very professional and friendly. Quoted times were a little off, but that was due to the freight on the tranny being delayed so not really their fault. Overall, again, spending nothing but being treated very well.
I’ve had 2 oil changes as well. Both were on a 19.99 special with a free wash and vac:-) That’s less than if I had to go buy supplies and do it myself.
So, in summary, this is a professional dealership with a fantastic service department and friendly, helpful staff. I would recommend anyone to bring their Nissan here for service. I didn’t buy my Nissan here, but I’ll certainly be purchasing my next one here.

Had a great experience with the rental car department. Fast, friendly and great rates. I will be back next month.

After today, I see how they get bad reviews. They charged my wife $ 89.94 to change out a $ 15 in cabin air filter! Ridiculous! Plus they tried telling me that our transmission fluid is dirty (as if it was so bad that it better be replaced immediately or our car would seize to work if I took the car today), after we just had it flushed and changed 9 months ago. BS
Definitely be weary of getting any service here. They said it took 40 mins to change the filter, after watching how to do it in under 5 mins.(for anyone with minimal mechanical skills), I feel really duped. They also said that the rear brake pads were dangerously low, again trying to scare us to doing it immediately… but I wasn’t buying it. After getting a second opinion at Les Schwab (which actually showed me them up close), I learned how dishonest this dealership really is… the brakes have a good 10−15k miles left on them.
Oh on top of that, they charged us $ 3.95 to wash our car and $ 12.95 to rotate the tires, I never even asked then to wash it! Every other Nissan dealership did these things for free every time we did service.
Will not be returning!

My wife and I purchased two cars from them at the same time. It was right around the first week of business (transitioning from the poorly rated George Gee Nissan). They promised to fix various interior problems prior to sale. It took 5 months to reach a resolution (we recieved a small check from them since they were unable to fix the problem). Out of dozens of calls and «We’ll call you back“s we never once received a call back from service or a manager… Not one time. We’ve had service appointments for various things, but these people don’t understand what an appointment is. You’ll be waiting 2 to 4 hours every single time you have the oil changed or have a «free inpsection». The free inspection is a ploy for them to get you to pay for extra services… If you refuse, they will document it in their system as evidence to void any warranty you have on your car or have purchased. We were lied to several times during the sale and after. Not trustworthy people. This is my opinion.