Wingstop

If you order to go count your wings before you leave. Especially if you have a large order. I typically order the family meal packs and almost every time I have a few wings missing. This time I was missing 10 wings out of 50 total. So I called them and told them and they apologized and told me they would give me the wings and an extra order of fries for free. When I go there to pick it up they told me that I was lying and they gave me to correct amount. Also the fries were soooo soggy

I called this place and they put me on hold for so long I called from another phone. They answered the call from the 2^nd phone and took my order like they had no all on hold. I told them im on hold on from another phone and they just DID NOT CARE. I’m never eating here ever. Worst customer service. I can understand if you forget but to not give a shit is something else once you realize what happened.

Ordered wings last night and was throwing up all night. Both me and my husband got sick. Total food poisoning. I called the manager Jennifer today to let her know and she said it couldn’t been a problem in their end. I asked to speak to her manager but she said she was the manager. Lousy customer service.

Walked in
Ordered
Paid
Got bomb wings and fires
Used a clean restroom
This is what I wanted on a Tuesday night. Just left BWW and had horrible service. Glad I got what I wanted at Wing Stop!
Happy man!

Wait, what’s that? We have a bunch of guests coming over? We don’t have time to go to the store and cook something. What to do?
Boom baby, I got it: I’m calling Wingstop and ordering a great big family pack, multiple flavors and extra french fries. Anybody who ain’t down for that can either go home or bring their own.
Thus far, this has been a reliable backup plan. Just call ahead and tell them you like your chicken well cooked. That is if you’re like me and can’t stand mushy chicken wings.

I was super excited when this Wingstop opened because it’s so close… Like less than a mile close. At this point we’ve given them 3 tries and they haven’t delivered. Like others have stated I like my wings crispy/​well done. They’ve come out slimy or even undercooked each time. Even my hubby who doesn’t care one way or the other couldn’t eat the last batch. We’ll keep driving to Monrovia/​Arcadia until the one by PCC opens.

I think the staff is really nice and the food for the most part is on point, but I don’t understand how when you make a phone order the wait is still around 20 minutes when you go to pick up your food (plus the 14 minutes that they tell you over the phone). I know they try to make the sides fresh and I appreciate that but I still feel that wait it a little excessive.

Can you say TERRIBLE NEIGHBORHOOD! The staff were very nice and helpful with the menu since it was our first time here. We ordered the traditional BBQ Wings, traditional MILD wings and traditional Hawaiian wings, a side of fries and a side of coleslaw. They got the order slightly wrong, giving us 2 orders of fries and no coleslaw. But they were very nice and switched it out for us right away.
The sauce on the BBQ and Hawaiian wings was way to sweet and thick. The Mild wings were ok — ranch dressing was good. Watch your back if you go there at night! And bring your own wetnaps — they do not give these out.

I previously left a negative post about how this location offered little to no costumer satisfaction. However, moments later I was contacted by management, and they offered to make right of the situation. This really showed me that they do care about their costumers, and that they are nothing short of concerned about the issues that costumers might have. I personally want to say thank you to management for reaching out. I look forward to future visits.

I love Wing Stop. I’ve been a fan of this franchise for quite some time now. The Garlic Parm and Mango Habenero are my two favorite flavors. I’m not a huge fan of there fries, but lets be honest, no one comes here for the fries.
I’m only giving them 4 stars though because I usually call in my order, but they don’t always have it ready when I arrive in the estimated time they gave me. They usually do, but it happens more times than I personally care for, especially in the recent few months. One time they didn’t start my order until I arrived, and it’s not like they were swamped with work. I believe they didn’t start my wings because one of the cooks was on his lunch break, which is perfectly fine, however, give me an ETA that works. I would like to have my wings ready in 15 minutes if they indeed TELL ME that my wings would be ready in 15 minutes. So i took away ½ a star for this.
Another reason I’m only giving them 4 stars is because some days the wings aren’t as flavorful as other days (mostly Garlic Parm, my favorite, and Lemon Pepper), but of course I eat them anyway. But I took away ½ more stars for this.
The quality of their customer service has suffered a lot in the past few months. I don’t know why that is. But on the bright side, they have new hours now!
Open hours are 11: AM — 12: AM, which is awesome since most places in Pasadena close around 11: PM.

Wing stop has some delicious that are made to order. I came here after going to Buffalo wild wings and the wait was horrible. Wing Stop took a long time to make our wings but it was much better then Buffalo wild wings. I love that they have plenty of seat for dinning and staff was nice.

Consistently tasty wings that are very well done. Sauce selection is nice. My faves are the sweet and spicy glazes. Expect to wait 15 – 20 min for your order. Oh, and get the cheese fries.

Great service from Chris, friendly and inviting attitude, Lemon pepper wings! I like the soda machine. Pretty quick service as well

I am not very fond of this location. What is the purpose of online ordering if you still have to wait 20 minutes past your order time to get your food?! It almost seems like no one knows what the other is doing. The food is just ok and I love wing stop but not this location. They need a major revamp

We ordered over the phone for dinner about an hour before they closed last night. I clearly heard my boyfriend ask for «boneless wings», before he hung up with the girl on the phone…
He got there right when the food was ready (we live only 5 minutes away), and when he got home, the fries were COMPLETELY soggy– almost like they rushed so they could start their closing procedures, because our wings were also WAYYYY under cooked. Soggy and cold. The sauce on our mango habanero was really sticky and gross, and the lemon pepper wings… Or should I say wing, because only one was seasoned ha… Was disgusting. Mind you again, we only live 5 minutes away… There is no excuse for this. OH and our BONELESS WINGS we asked for magically turned to BONE IN! Which I loathe and would never order!!! I’ve worked fast food before and this just seemed like lazy rush to get home. Not cool
Not pleased with this service or food, and I will never return to wing stop again.
So hard to find a decent wing place haha.

The customer service in this place is horrible, one time I was here for dinner with my boyfriend and daughter, they closed at 11 that night. we sat down at 10:30, plenty of time to eat, right at 11 they asked us to leave because they had to clean up, we hadn’t even finished our food! I’ve worked in many food service establishments and I have never done that, first of all because you start by cleaning behind the kitchen! That’s the rudest service ever! The only reason I come back to this place is because I live in pasadena and ironically their food is pretty decent 90% of the time, and that’s the only reason they deserve 1 star. They should really consider hiring new people because the girl that asked us to leave was the rudest person ever to take my order.

Okay so I ordered online and got 10 boneless wings with original hot sauce and cheese fries. They both tasted good. nothing special but it’s a wingstop so…
I will say the the two guys work there were great especially as some extremely rude customers pestered them while they took a phone order and prepared food and insisted they get them ketchup instead of servicing incoming customers all the while there child made a mess of the counter and floor.

This location in near my house. Since the grand opening… this was our go-​to place for wings since they have more selections than pizza hut. I have no problems with the wings since they were good each time.
My issue with this place is the estimated time of pick-​up. This is the 3^rd or 4^th time this has happened within the course of 2 weeks: 3x by phone and 1x by mobile app (today).
Today…I figured since it didn’t work by phone the past few times (we has to wait an extra 15 – 20 minutes for 10 wings) I tried ordering by the android mobile app. I ordered at 10:50am today for 15 wings and 2 regular blue cheese. Because of what happened before my husband came in at 11:30am. 11:50 am and still no wings. To make matters worse… they lost my order on the mobile app and had to start over. Another person, also named «jo» apparently got their order just now. WTF? Now… I’m afraid that «jo» got my order.
My husband received the order at 11:57am. Even if they opened at 11am… this is still an hour wait. It’s nice that they gave my husband a drink but wtf? I ordered at 10:50 anticipating that it wont be started until 11 but this is getting stupid. This is a new location and yet they can’t get their orders completed on time? I’m not ordering anything special… just wings and sauce. I guess I’m gonna have to find another location to get wings. Apparently they have one in La Canada.
I am only giving them 2 stars since they lost my order and had to wait an extra 30 minutes for wings… just wings. My suggestion… please give a more accurate time for pick up and you should give some incentive for ppl who do not receive their orders on time due to lost orders or the mere fact that your employees are slow. If you improve this then I’ll be willing to give you a better review.

Hot wings and sunday football are the best combination since Louboutin and red.
Parking: Plaza shared with multiple businesses.
Food:
–Cajun wings: Fried to perfection then tossed in spicy wing sauce. The cajun is slightly above a medium hot, but it definitely pairs well with the side of ranch.
–Boneless wings are 50 cents each online in orders of 5 or 10.
Service:
The man at the counter was incredibly nice and patient. Super friendlyand genuine without being awkward. He even referred us to online ordering for a quicker pick up.
Glad there’s a wing stop within a 5 mile radius of the ‘dena :)

Finally we Have a Wing stop in pasadena!
I came by on the grand opening i was excited.
I got a 20 piece (10) original hot & (10) lemon pepper.
The taste was good I can’t complain.
Lives up to the rest of the wing stops In the surrounding areas.
The Downfall: they charged me for ranch. Really? They give free ranch everywhere else.
Also they don’t sale beer like the other wing stop locations. It would’ve been nice to have a beer with some wings.
Last but not least I got an order to go and they have me boneless not my original wings.
Hope they step it up,