Willow Springs Apartments

I’ll start out this review with a compliment to the previous company that has managed this property for years. They were the best. They took care of everything, maintained the property well, and even provided light bulbs and air filters. They were friendly, had various community events pretty much monthly, and were always in communication with the residents. This was a Venterra property previously. The last communication the residents received was that the property was being sold, but the managers would remain the same. Fast forward a few weeks and the faces have changed, you can’t pay online anymore and there is no resident communication. The new staff seems alright, but the level of maintenance at this property has suffered. You can see as cracks in the sidewalks aren’t being fixed as they were before, the non-​slip pads on the slippery sidewalks aren’t being replaced, no one is painting like they used to all the time, and there are no resident events. I’m not saying that this is a bad place to live, but they are no longer living up to the ratings you see here. The location is pretty good, and the neighbors are all friendly. Everyone is pretty quiet. Most apartments do not have a pantry, so prepare to buy a cabinet that will take up space in your dining room and the age of the complex means your washer and dryer won’t fit unless you have the old square top load kind. We had to take the doors off the closet to get ours to fit. The mail is unreliable and without the hours posted sometimes packages are left outside the office door. Beware of the fees though, since this management company has taken over our rent is $ 30-​$ 50 more than it was before they took over and varies by the month. Check out the newer properties around and you will see a vast difference in what about $ 100-​$ 150 a month can give you. The management used to add value to this property, but if the trend continues this won’t be a very nice place to live in a few years.

These apartments are in a perfect spot located close to all the Pasadena shops but not close enough to reach havoc on traffic!
Really love the screened in patios.