Villa Lago

–WARNING!!!
DO NOT LEASE AT ALL!
I have been living at Villa Lago since Feb. and have had nothing but problems since. Where do I even begin, hmmm. the only pro is the location, It is close to downtown and there is a fresh and easy across the street. The neighbors are peaceful and friendly so no problem there. However, the overall experience is TERRIBLE. The moment we moved in appliances were not working and they were brand new. It took management forever to really take the problem seriously. There actually wasn’t anything wrong with the appliances, but in fact it was more of some building/​electrical problems in the units, oh and it took them about 3 months to fix. What else, oh yea we found MOLD growing in our home (another building problem). Again that took them about a week to take serious, they came in, fixed it and left a hole in my bathroom. A month later and there is still a hole in my bathroom by the way have they attempted to fix it? …NO. did i have appt for someone to come out and fix it? YES but of course they never showed up. hhhhmmm what else? oh did i mention our freezer went out? No? oh ok. so the freezer went out and instead of trying to fix it right away they gave us the keys to unit 12 to put our freezer items in there, we used unit 12 for about a month and half. So if you do decide to move here AVOID leasing #12 because they use that unit to take bits and pieces from it to help fix other units. I thought coming into a brand new place that all of this would be avoided but in fact it’s not at all. They take your money and could care less. At one point we had an awesome maintenance worker named Leo who spent many days at our unit to a point where even my daughter new him by name and was comfortable around him. He did the best he could with the resources management gave him and spent many overtime hours trying to fix our unit but he is now longer with the company. for what reason? Take a wild guess. lets just say he was being taken advantage of. I seriously feel so bad for people when i see them walking around for their tour of the place and the sales people put on this bright smile and talk about how awesome it is living here. I truly hope this review helps potential clients choose wisely. I do believe this place has the ability to shape up and make a change in their performance, because it is a beautiful place to live, but when you spend more time seeing things keep breaking and management not take it seriously then there is a problem. I hope management sees this review and makes an attempt to change things for their potential customers.