VCA Animal Medical Center of Pasadena

I was not impressed. The front staff are very friendly, pleasent, and patient. I waited 20 minutes past my appointment time but it was a saturday and there was only one Dr. so that did not bother me too much.
The big issues I had was when I went into the patient room. My cat was clearly scared. This was our first time here and it was storming very bad outside. She was in a new enviroment, with new people, new sounds, new smells, and with a big storm outside — she was very scared. When she was around me though she was better. We went into the patient room and the nurse was there. The nurse tried to touch her and she hissed and swatted at her. But when I tried to calm her down my cat was fine, still scared, but clearly she felt more comfortable with me and my touch. The nurse then asked me a few questions then told me they were going to take my cat in the back, give her the shots and have the exam back there. Without me.
That was the first time ever that the vet had told me they were going to take the animal away from the one person they were familiar with to do the exam. I told the nurse that my cat would not be good but they took her anyway.
I waited a few minutes and then the Vet came in. He told me they could not get a hold of my cat to do a check-​up. Exactly what I knew would happen. They were able to give her the shots but they could not take her temperature or check out her paws, etc. He came in and started, in my mind, trying to push stuff on me — they could do a full body x-​ray to check out her paws, she wouldnt let them grab the scruff of her neck so may be she is hurt, etc. I felt like it was one thing after another but when I pushed back and said she was scared because of the new enviroment and the storm he immediately changed his tune and agreed with me. It made me feel that he was truely just trying to get me to pay for a bunch of stuff. There were one or two things that I fully agreed with him on but overall I felt he was trying to take advantage of the situation.
The other issue that I had was that he told me he gave her some benedryl. Not to calm her down to see try to do the checkup, but just to calm her down for when I got her. I did not like that. I fully understand that small doses are not harmful and that it isnt an issue, but what I did not like was that at the end of the day he gave it to her to calm her down after the checkup and did not consult me. She is fine with me. I know my cat was scared and did not want them to touch her but with me she was perfectly ok. I just did not like the fact that there was no real reason to give it to her and he did it anyway, and he did not ask for my thoughts on it.
This could of been avoided if they just did the checkup with me there. They would have been able to do a good checkup on her and she would have been more relaxed with me there.
The staff was good, the place looked clean, but I did not like a few things that will ultimately have me not return here.

We took our dog in to day to have her nails trimmed. We were greeted as we walked in the door. The ladies at the desk notified the technician to come out to pick her up and we were in and out in about 10 minutes.
We have always loved this vet clinic. Nice people. Professional. Fast, yet thorough.
We will continue coming back here for all of our vet needs.

We love VCA in Pasadena. Dr. Meyer is one of the kindest most compassionate people I have ever met. He is very knowledgeable and never pushes services on us. The staff is also very friendly, professional and are able to answer questions about medications, treats and foods that they offer. Dr. Meyer has treated our dogs for 13 years. When my most precious baby (13 year old Chloe Belle) has to have any type of procedure or dental cleaning, I always feel comfortable knowing that Dr. Meyer will be taking care of her. We have seen Dr. Jacoby and felt very comfortable with him, as well.
Another reviewer said, «They never disappoint.» It’s true. We have never left their office feeling disappointed or displeased in any way. You can trust this team of veterinary professionals.
Sincerely,
Chloe, Roxie and Sydney’s Momma
P. S. I think Cory O meant that her neighborhood wasn’t the best. Of course she wouldn’t be bashing Pasa-​get-​down-​dena. I live less than 2 miles from the clinic and love our neighborhood.

Absolutely wonderful! Made an appointment and was in and out! Dr. Jacoby was really nice and helpful, as well as everyone in the office! Defiantly will be bring my pet back to them!

We’ve taken all our pets there, and they never disappoint, Nearly everyone in there is compassionate but professional and very helpful. They were very empathetic with the loss of two of our dogs (Emily and Jordan), and took care of the arrangements. Will continue to use them for any pets I have.

Been using Dr Meyer for over eight years and I would recommend him without reservation. The staff is professional and the office is kept clean. A+

i dont know why cory o. is saying that this clinic isnt in a good area! yes it’s in pasadena but it’s actually a very nice area getting closer to clear lake and friendswood. i live in houston and have seen way worse areas and where in houston isnt there bad traffic?! please do not let this deter you from going to this awesome animal clinic.
i have been going to this clinic for about 2 yrs. i usually go to dr. godwin… sweetest man EVER! if there’s ever any little weird thing i say my bears (cats) are doing, that im not even worried about, he goes above and beyond to make sure that they are perfect. if he isnt available im always as pleased to see dr. jacoby. the entire staff is really friendly and are always happy to see your honeys! scoe, the resident cat, is über friendly too… he (she? @_@) loves kittens.

I’ve been a pet owner for less than a week and I had some reservations about taking my precious babies to anywhere near my home (it isn’t the best area of town), but after the SPCA alleviated my fears, I made my appointment and trekked over here.
I walked in and was greeted by the friendly staff who were just as excited about my babies as I was. They got my paperwork taken care of immediately and ushered me into the room. Everything was clean and sterile – it put me at ease immediately. The vet technician was professional and friendly. The kitties really warmed up to her even though she had to do the the awful task of taking their temperatures.
The doctor was efficient and made sure to listen to my concerns. The whole meeting took less than an hour. The biggest frustration of my trip was the traffic. Since I avoided the Beltway, I ended going through all the construction and school zones. My 15 minute drive took almost half an hour. Nevertheless, I’ll be back there next Saturday to get their next round of shots, so I’ll be seeking an easier way to get there, especially since my babies hate car rides so much!