Unified Parking Services

It’s a rip off. The signs said $ 5 maximum, and I asked the attendant how much, and she said it is $ 8 the whole day. I said the sign said $ 5 maximum. She said $ 5. She didn’t let me park my own car. When I came back, there was a big dent to the back of my car. I asked for her name but she wouldn’t tell me her name. They are going to have a law suit on their hands.

Unified parking crashed my 2014 Suburban and won’t even pay for my rental car and they wanted me to hand my car over to their shop of choice to get it fixed in three days when my adjuster looked at it and estimated that it will take 10 days or more to fix. DO NOT trust these people they don’t even have a manager in their office they are either out of town or just not there. you can’t talk to any of their supervisors and customer service is horrible if this ever happens to you please call a lawyer they will not work with you even though they wrecked your vehicle…
The one star is just so I can post otherwise it won’t let me but not deserved

This company doesn’t even deserve the star I was forced to put. They wrecked my brand new Escalade by driving into it with another vehicle on their lot. They also won’t give me their insurance information and won’t have any managers or supervisors return my phone calls. Real professionalism. If you ever go to the Staples Center make sure to park your own car!

So after a looot of back and forth (mostly on my part – they never once returned calls on their own accord), Unified has sent me a letter stating that there are «no grounds for liability or negligence on our behalf,» despite them stating otherwise on multiple occasions. And again, why are you letting other people drive around on your full-​service lots? Amazing stuff, Unified.
I’ve filed complaints with the city of Pasadena as well as the Better Business Bureau and I encourage the rest of you leaving complaints here to do the same.

I’m writing a review on the parking lot at downtown LA by LA Live. They had a signed saying valet parking and on valet parking they give u a ticket and they take the key. But the guy who’s name is Javier didn’t give us a ticket and just charged us and said we were good to go. So when we went to get retrieve our car the guy at the night shift didn’t have our key and didn’t know who parked the car so therefore he didn’t have our key. So we told him how is it possible that your a valet parking lot and not have someone’s key. Anybody can steal anybody’s car. He said should have had our ticket I told him well the guy never gave us a ticket so it’s his fault. He gave us attitude but after talking to him and me explaining to him how I have the number that’s on the key he can call and ask to see if Javier took the key so he did and Javier did tAke it like an idiot. So the night shift guy went to retrieve the key and we apologized to him since it wasn’t his fault. So for all u guys be careful and make sure they gave u a ticket. Don’t park there at all!

This parking company has always provided me with reliable and friendly experiences with parking in Los Angeles! Fantastic customer service. If you ever have an issue they are always willing to help.

this company should be shut down or at the minimum fined for their dishonesty to the public. there should be a class action law suit against this place. i have lived in downtown for over 2 years and i get those signs that say «$ 5» and in small print says something like every 10 minutes. i see them all of the time. i get it. i passed by the maple unified parking services today and there were multiple signs saying «$ 3 all day» so like the sign says, i assumed it was $ 3 all day. i rolled down my window to confirm that this was a flat rate with the guy holding the sign. he confirmed it was a flat rate. i headed up the ramp to the parking lot and heading up, again there is another sign saying «$ 3 all day.» there was nothing else saying this was every x minutes. i park and see the attendant that says it’s $ 6. i point to the $ 3 sign. by this time two other families are yelling at the attendant saying the exact same thing. i told him the guy told me it was a flat rate before i headed up. he proceeds to tell me that management tells them to hold those signs and say that. i couldn’t believe it. i told him they were all wasting people’s time and above all were lying to the public driving by. i got back in my car and drove to the liar below that had told me it was a flat fee. he, of course, didn’t care and just kept hitting his board. at least the other nearby companies have the guts to say, «yah, it’s every twenty minutes» even on their signs. this company disgusts me!

This is a tough story to tell. My car operates by remote key access. If the key isn’t within 2 feet of the car it won’t start via push button on the dash. I handed my key to an attendant, returned 2.5 hours later. The attendant drove my car from the parking space to me but didn’t hand me my key. He said they didn’t have it. You can’t start the car without the key being nearby. The owners Mike and Sheylah Sabet refuse to take responsibility and are trying to say the key was never handed to the attendant.
1. I have witnesses
2. You can’t start the car without the key
3. They now have my address (if they checked the glove box)
4. They have access to my car
You be the judge…
The police are now involved and I’m having to file a lawsuit to make it right.
Save yourself and never use these guys, ever…

Disregard that star you see, this company deserves none. If you have time to read, read this review it’s almost a graphic novel.
This company is a complete joke. I used one of their parking services in the Down Town LA Area. These drivers are reckless and they don’t care about the cars they drive and how hard people work to pay for them. I paid $ 8 to park for 2 hours and I also paid $ 8 to get my car ruined. They denied me of parking my own car. I returned 2 hours later and the parking attendant couldn’t even remember what car I drove so I had to remind him. They bring down this janky old version of my car and the guy knew it was a mistake. Right in front of me I witnessed the reckless driving by their drivers. So it made me pay attention to my brand new car. Watching my car being driven down I noticed a good sized scratch on my car. Immediately I told the guy that he scratched my car and that it wasn’t there before. He questioned me about checking my car. Call me crazy, but I love my car so yes I do check my car everyday! He also told me that I had to take his word that they didn’t do it, um what?!? Also that they would have told me if they did it! Super ridiculous.
He ended up giving me this card with the companies number on it. This is where it gets good, I called the company 3 times that day saying that they were going to call the president about it and that I would receive a call back. After that I wrote a long email to Mike Sabet (the president) the same day being very professional and not trying whatsoever to be rude, and he responds with «kassandra will be contacting you» pretty short for something that your company did to my car. No, «sorry for your distress» or «sorry that we jacked up your car». He said that he cannot interfere with Kassandra’s decision about my car. Excuse me? You’re the president and what business this chick has with my car to make any decisions on is Beyond me. Kassandra ended up contacting me the next day, I gave her all the information she inquired about me that same day. She made me a little hopeful that something was going to get done, but I didn’t hear anything back. So I called them a week later asking for Kassandra and the girl told me to hold on and she asked what I was calling for and my name, put me on hold again and said «Oh, she’s out on maternity leave» this conversation did not go well after this point.
No on bothered to tell me that this untrained girl «Jackie» was going to be handling my claim. Jackie says that she’s not trained and she had no clue when management was coming in because they are the ones who make the decisions. I understand if you tuned out at this point because my story is a lot longer than this. She says she has no contact number to call them and I questioned her that she didn’t have her managers number and she said she did but she can’t give it out. I told her, «I’m not asking you to give out your managers number I’m asking you if you can call them to let them know that you have some claims that need to be resolved!» She said she can give me the email… She started saying… «S.sabet» and I was like wait a minute your mean to tell me the person who handles to claims is Mike Sabets wife?!? After he said he couldn’t do anything his wife is more the president than he is. Wow! So I emailed the wife and no response back. I’m so upset at this point because I did nothing wrong I gave this company some service and they totally don’t know how to give it back or at all. I emailed the president again and told him that I would be taking other measures and I think that he thinks I was bluffing or something because he wrote a condescending childish email back saying «let’s see if her legal team contacts us». Little do they know I have a full house, I will be taking legal action toward this company and I won’t stop until justice is granted.

Damaged car and claim not processed nearly 6 months later. They have not returned phone calls or emails when promised by them. Seems like from the other reviews, others have had similar experiences with Unified Parking Services when their car is damaged.

This should be a Zero! Last week we use them for valet and had lunch at Cheesecake Factory in Pasadena! Price is 8 dollars with validation which we Waited 10 to 15 minutes for my car, suddenly the parking attendant start coming fast to the side where we are waiting And we can hear my right front tire screeching against the sidewalk!!! Person behind us were screaming omg look what he’s doing to the tire!!! I was totally very upset, the attendant apologize and guess what his reason was? He couldn’t control the car well because seat was too tight!
First of all you shouldn’t be working if you don’t know how to operate a car! Well I called Cheesecake FActory who don’t care enough about what happened since they said this is the City Of Pasadena-​according to Marquis which I understand but maybe a little bit of helpful information is all I need such as this Business Phone number so that I can make a complained regarding my Tire but she was too busy to bother about good customer.
Anyway I am still looking for the right number to call Unified Parking Services. I called one number but was not the right one. I will keep trying
To be continued~

Wow. I wish there was an option for zero stars. I am a businees owner and have used this company for valet service and an off site lot for my staff parking for a long time. I have even fed the staff at Unified on many occasions. The actions (or lack there of) of Mike Sabet and his company are such disappointment. I retrieved my car one evening and there was a HUGE dent in my driver side door. Not to be a name dropper but This was my 2010 Mercedes. I had followed the proper steps given to ensure my damaged car would be taken care of. Lets just say not only did they not return any of my calls or emails EVER. They did not cooperate with the small claims suit I filed. At the end of it all I was never compensated, or even acknowledged for that matter. Theres nothing worse then feeling dismissed, but the worst part of it all is I had driven so much business there way. Treated them like an extention of our family. And thats the thanks I get. Mike Sabet and his coherts are the poster children for greed. If you see a Unified umbrella I would keep moving and continue my search for parking anywhere else. Bad business. As you see my picture and info are attached to my profile. If anyone has any questions please message me. I am happy to continue the fight to eliminate such thieves from our community.

if you are in the LA area and are in need of valet service, NEVER EVER hire unified parking service. in fact, if you’re at an establishment that uses them for their valet, steer clear!!!- Valet attendant dented my car over a month ago, and this company has yet to resolve it!