U-Haul Moving & Storage of East Pasadena

I have had my storage at this facility for a few years and I cannot say enough good things about Julie South who manages this facility. So professional, extremely helpful, courteous, really listens to all of my concerns regarding my unit needs, really knows her product and offers the best service you could ask for. They are constantly upgrading and maintaining this facility. It is very clean and your possessions are safe and secure. I recently downsized to a smaller unit and she helped so much in reconfiguring the space — I thought it wouldn’t fit — she showed me how it would and did. She has gone above and beyond so many times when I needed her help. Thank you Julie. You are the best. I cannot recommend this U-​Haul Storage facility enough. She will take good care of you.

I called this location and spoke with Mike. I was nearby and he stayed until I got there to purchase chair covers that I needed. He was very professional and gave great customer service. I would definitely come back here again for my moving supplies. Thanks!

Beware NO trucks at this «u-​haul» it’s a storage ONLY!!! I made a reservation, I showed up and they sent me to pick it up 5 miles away! The manager said we tell all our customers when the reservation is made, not true, if they would of told me, I would have gone to a closer location. Why would I show up here? Ugh!!! He says we texted you, well you never asked for a «mobile» number so I gave you a land line. Just terrible!!!

The employee was very helpful and nice… That being said, I feel sorry for him or anyone else that has to use the elevator in that facility. It REEDEK of urine and we literally had to put something over our nose and mouths to breath every time we took the elevator.

This is the best uhaul I have ever used (and I have used plenty of uhaul storage places). Keith is an amazing onsite manager who really takes the time to get to know people, and is really helpful. They are friendly caring people. I totally recommend this facility, and them to rent from.

the current managers Keith and Carla are great and will always help you however they can. I’ve rented trucks here a couple times and worked with them on storage. They’re just really friendly and they keep the place spotless. I dont know what else to say about a U-​haul place, it’s pretty simple. I just want to recommend this place and give them credit where it’s due.

Nice, polite and professional team (husband and wife) running this place.
I cannot believe such courtesy exists here in LA anymore ! Great job!

I had one of the worst customer service experiences of my life here, and I want everyone to know about it. I rented a truck at this U-​Haul, and with reserving it, picking it up, and using the truck itself, I was fine. However, bringing it back proved to be a mid-​morning nightmare.
I pumped gas into it right before it was due and filled it up until the pump stopped. I brought it back barely on time, and was about to continue on my way.
As soon as I hopped in to sign the papers, the woman working there started badgering me about how I had not filled the gas up all the way, and that she was going to charge me $ 30 for her having to take the truck to a station herself and $ 5.50/per gallon. I told her I filled the tank up just before. My friends, who were with me, vouched for me.
«Show me the receipt,» she demanded.
I explained that I didn’t have one b/​c I was rushing to get the truck in on time. She said she would have worked out the mileage with the receipt, but since I didn’t have one I had to just go and fill the thing up again. I tried to explain again that the tank itself stopped the pump, but she would not have it, while consistently scowling and pursing her lips as if I was some sort of charlatan who was trying to rip her off. She just kept pointing to the gas meter (which moved around somewhat, quite honestly), and the pen mark she made on the paper which showed that the truck was FULL when it came out. Lady, we are dealing with your pen marks, a needle that moves a little bit from side to side, and a gas tank that told me it was full.
But I didn’t want to argue, and I didn’t have a receipt so I took it to a gas station with my boyfriend (our other friend stayed behind), and I pumped in more gas. People, I have never seen gasoline before in my life, but I saw it that day, as most of it spilled all over the ground. You can imagine how I felt about that with gas prices these days, too. Some of it got on my sneakers. My boyfriend was livid.
This time, I went back with a receipt for like, less than a gallon, little of which actually went into the tank, and found my friend sweeping the back of the truck. «$ 25 dollars if she does it,» he remarked. There were like three pieces of dust in that truck. When I got back, I was so worked over and tired from self-​moving (not to mention scared of spontaneous combustion starting from my gasoline-​soaked toes), I didn’t want to argue over less than $ 5. But my boyfriend did, and she bit back. He asked to talk to a supervisor, and she called someone and told her side of story. We never got to speak to that person. My boyfriend said he didn’t want me to have to pay for that gas b/​c seemingly none of it went in. She shot back that the needle was totally up now. He said we would never use U-​Haul again, she said she was sorry we felt that way. I just wanted to go home.
As I was out the door, she asked, «Just out of curiosity, do you remember how much gas you put in the first time?» I told her an estimate, she shot back, «See! That times the miles per gallon of our vehicle is short of a full tank. I was right.»
So immature. I filed a very unsatisfied report with the company, and asked them to contact me back. It’s been a month. I’m still waiting. I’m holding out for a full refund, b/​c that’s what I think I deserve with all the ridiculousness I went through with their faulty vehicle and personnel.

Short Version: Good folks running the shop.
Long Version: I recently helped a friend move and they had stuff stored at this location. I have to say, the folks running this franchise are exceptionally friendly and helpful. I mean, these folks really work and hustle. The facilities there are very well kept and the shop they run has everything you might need for moving. Plus, they also have a few trucks there for rental, too. A small place, but a good one.