The Sofa Company

we went to Pasadena where on the phone after i had send photos they said they could build a sofa for us. When we got there they said they don’t build that sofa. So since we were there we decided to try and chose another sofa, then they told us, after the order and time passage, that they could only build to a different size, so we said ok build both sofas to that size. When the sofas arrived they were two different sizes, one our chosen size and one the size they said they had to build it to. The quality is good. The possibilities are good, just be very carful with the personnel and read over and over again the agreements. somewhat annoying. We kept the sofas rather than return out of sheer exhaustion for those who are doing house things understand.

Professional and polite! The entire experience was spotless. The Show Room Manager, Kimberly Gable was quick and concise and quickly intuited my taste. I was in and out in 45 minutes and got exactly what I needed for my specific space requirements at the price I was hoping to hit! Ok. Truth be told I went over by $ 5.80. :) HIGHLY RECOMMEND.

When my wife and I got married, we realized we needed a sofa. We thought «The Sofa Company» might be a good place to check out.
I’m so glad we stumbled in! This was literally one of the best shopping experiences we’ve ever had. The sofas are amazing, the quality is great, and the customer service blew us away. Kim and Kristen especially were so much fun to work with, patient, and helpful. We have since sent two other newlywed couples their way and they had awesome experiences as well.
Thank you, TSC (especially Kim and Kristen!), for the great sofa and the great experience! If we ever need another sofa, we know where to go.

Can I start by saying how much I LOVE this place!!!
I was so frustrated looking for furniture for my new home but once I arrived at this store I was instantly greeted by Richard who helped me pick out my new amazing customized sofa! Richard and Kim definitely took their time to take care of me and figure out exactly what I wanted to fit my new place. There’s a wide selection for customizing sofas, great prices, great quality and very good customer service! Definitely recommending this place to friends and family! I LOVE my new furniture from here :)

The best service you can ever expect from any Sofa Company thats custom. Not only are they able to guide you through every process easily but the prices are unbeatable! The best customer service you can expect from every employee starting from Richard to Jennifer to Kristen and to Kim. I’m so excited to see my new sofa!

Richard is extremely helpful! We bought our sofa today and we loved it. We really like the idea that we can customize everything! Can’t wait to get our sofa!

Bought a sofa and a chair here about 3 years ago now. Went with the draper sofa in a lime green tufted cushion and back. Love them both they look great with my mid century furniture. I receive lots of compliments. So far the material has held up very well. If i had ti do it over i would do less tufting on the cushion. It looks great but not practical for a sofa with a lot of use. If u move while sitting you here a pop and it feels like u just tore the fabric but its just one of the buttons being pulled. Thankfully i have not lost any, they are all still intact. On the upside it looks great hen no one is on it. Might be more for show than for actual sitting. 4 stars for the product, quality, customization, options etc. customer service is lacking though. No one was willing to pay any attention until they thought i was serious about buying which i could have taken issue with. All the women at the pasadena store (at the time) were completely snobby noses up too busy to help me. Finally one helped and showed me around. Within the last month i called to ask about reupholstering a chair not purchased from them and was given such a bad attitude it was sad. The website clearly says they do it and yet the girl on the phone was very quick to say no an in a very disgusted tone told me they dont do that for anything not purchased there. Either the website is wrong or she was. Either way im done with them. I got what i wanted. If you can get past the attitudes you can get a pretty good product.

Sofa company ROCKS!
From Victoria, who couldn’t have been more caring and polite and helpful to the two fine gentleman who delivered the sofa (Jose L. & Allan G. — you impressed my mom with your manners and friendliness, too!) — I couldn’t be happier. My husband and my kids had no idea what we were getting and they are thrilled. We just watched our first movie together on the sofa — cozy with room to spare — and it made movie-​watching family time that much better! It makes our family room a Family Room! No, I did not get a special discount or a reward for this review. What I got was great service, a great couch, and an experience worth sharing about. Thank you, Sofa Company!!!
Oh — and just to add after reading the comments regarding the time frame: These couches are CUSTOM-​made. That takes time; why would you want it rushed? When I bought the couch I was given a ballpark date 4 – 5 weeks later, Victoria kept in touch via email and she let me know when it was done (which happened to be a few days shy of 4 weeks — I think of it as karma for being patient!) Then the delivery team (also polite and professional) called me and worked out a delivery time that worked for me. Moving a couch is no easy feat and I highly recommend that you pay the very reasonable fee for in-​home delivery. That is standard for most furniture companies that deliver — except Jose and Allan were the NICEST delivery men I have ever met.
Sofa Company makes it well worth the wait!

We are so pleased with our sofa and love seat from The Sofa Co!
After doing a lot of research on couches, we decided to check out The Sofa Co. Their couches are comparable in price what is offered by big furniture companies, but when you look at all of the added benefits of going «custom», it’s a no brainer to go in that direction.
The fact that we could get exactly what we were looking for in terms of the texture and color of fabric was one obvious benefit. We were looking for a grey faux linen fabric that would be tough enough to stand up to our dog, and we must’ve been given over 10 different options to choose from. Secondly, we wanted couches that could replace our old couches in terms of fit. We’ve got a small living room and really needed pieces that were identical in size to our old worn out ones — accomplishing this was no problem. But the part that blew my husband and I both away was that we could also customize the fill. We went for the super fancy down and foam fill and it was worth every penny. Our couches are just SO DAMN COMFORTABLE.
The woman who helped us, Kim Gable, was absolutely awesome — knowledgeable, patient, and clear. We must’ve spent 90 minutes in the store figuring out what we wanted, but we never felt rushed or pushed to buy the entire time we were there. Communication from Kim both right after our purchase and leading up to the delivery was excellent. The construction process took about 3 weeks, but once the couches were finished, delivery was immediately scheduled for a time slot accommodated our schedules. One notable thing about the Sofa Co is that when you call to schedule your delivery or to ask a question, you’re talking to a real person that is at an office in Southern California — there’s something that feels really good about knowing that you’re putting your money back into the local economy. The delivery men were right on time and were in and out within 5 minutes. The entire process literally could not have been more smooth.
Overall, this was one of the most satisfying shopping experiences of my adult life — which is a relief because couches aren’t a small or cheap purchase. Thank you so much Sofa Co! I’m waiting for our arm chair to start falling apart so that we can come back.

We had a blast building our new sofa from scratch with Jen. She was so patient and involved. At times all of the options were a bit overwhelming, and she helped guide and steer us with her experience — which was much appreciated. We are so excited to get our brand new couch! They also run some great promotions — once the couch arrives, we will have a chance to win $ 500 cast plus $ 500 credit for the store through posting our pretty new living room on Facebook. DONE.

We decided to turn our den into a guest room to accommodated more family for the holidays so we needed a sofa sleeper. We have a big family so it also needed to be a sectional. Not that easy to find and definitely not cheap. So, we scoured the internet and came up with some options online, but it just never felt quite right to buy online and not have a real live person help you with your choices and all your questions. Plus, I just couldn’t imagine buying a couch I hadn’t sat in myself (or at least a version of the couch). Also, the idea that we could customize just about everything to suit our taste was really exciting. So we stopped by Sofa Co and met with Jennifer and she listened and helped us find the best couch for our needs. She was patient and thoughtful and did not pressure us to buy anything. In fact we came in several times before we finalized our decision. We emailed questions back and forth as well over a span of a few weeks and she even managed my micromanaging tendencies and endless questions with professionalism.
We chose the Ethan sectional with the microfiber fabric. We did not upgrade the fill on the cushions (although now that we have the couch, I kind of wish we had as it’s a little too firm for our tastes). And we had the couch seat extended a few inches to make it a little more lounge-​y. We also took advantage of a sale they had on the sofa beds and got the best one they had so our family (in their 60’s-70’s) would enjoy a comfy stay in the den. All in all, it ended up being about $ 500 less than the ones we found online! There was even a link that was sent to us to let us know the progress of the couch and when to anticipate it would be ready. Very nice touch.
There’s only two things that knocked one star off of my rating — nothing major, but worth noting.
1.) I wish I would have known we could leave a deposit of half the couch when we bought it and the rest when the couch was finished. We might have actually upgraded the fabric and the fill if we knew we could split it up (we were under pressure to make sure we ordered the couch so it would be delivered in time for Xmas so we wanted to be sure to get the order in early just to be safe in case anything went wrong). Dropping a few grand on a new couch isn’t easy for all of us, so that little detail would have been nice to know ahead of time as we were trying to make decisions about what we could afford as we built the couch.
2.) We were quoted 2 – 4 weeks before the couch would be ready and since we were doing a few extra custom additions, we assumed it would be a full 4 weeks and we were right. To the day, 4 weeks later, I received an email from the Sofa Co delivery team that it was ready and to contact them with a time that worked best for us for delivery. The delivery process was a little disappointing. The company only delivers M-​F which is tricky for those of us who work demanding jobs — and you would think they would at least do a Saturday delivery. Why not? But, making the appt. was easy and I was fortunate to get a chunk of time on the following Tues morning between 6:30am-10:30am so I could be at work at a reasonable time (or so I thought). I got up at the crack of dawn, showered, got ready for work, and… I waited. And waited. And waited. When 10:30am rolled around, I called and the guy who answered the phone mumbled an apology and told me that my delivery date and time was scheduled for another day. Oh no! But, before I completely freaked out, the original woman I scheduled the appt. with got on the phone and reassured me that the delivery truck was indeed on it’s way but the guys were running a little late. Ok, fine. At this point, I just wanted it to be delivered so I waited and finally got a call from the delivery guys saying that they would be at my house in 45 minutes. At this point, it was 11:30am — an hour past the cut off of the delivery time I was quoted. Ok well, things happen. Traffic. Etc. Whatever. The guys finally got my house a little after 12pm with their fast food cups (they took their lunch apparently) and managed to figure out how to get my couch into the den about an hour later. So, I was at work several hours after I planned that day which was not ideal. They were polite but not what I would call nice… but whatever.
The good news is, we really love our new couch! Everything was done exactly as we asked. It’s a very handsome couch and seems to be (to our critical eyes) extremely well made. We can’t yet speak to the sofa bed as we haven’t tried it out, but will update the review when we do.
The sofa fits perfectly in the den, the family loves it and we’re excited to have a new «guest room» ready for the in-​laws at Xmas! Overall, I would definitely recommend the experience. Jennifer was great and when we’re ready for our next couch I’ll definitely consider going back to the Sofa Co. Next time, I’ll just plan to try to work from home on the delivery day. ;)

First time in and the customer service was noteworthy. Walked in (wearing sweats) just to check what they had. Had no idea how it worked. A short-​haired blonde casually approached me while I began to look around. She was very kind and informative and not pushy at all. Answered a few of my questions thoroughly and let me browse around.
Once I realized I probably won’t be able to decipher this on my own, the same associate came up and assisted me. Wow. The idea is pretty freaking cool, I must say. Once she explained how it works, it seemed pretty simple. Again, she was not pushy and extremely detailed and informative. She seemed pretty honest in her intentions which is a major plus in this type of situation.
I grabbed a few note cards that are available next to each sofa style and definitely plan on trying this out very soon. Pretty excited.

I enjoyed my experience at the Sofa Company. I ended up buying a sectional from Jennifer Newsome, who was very helpful and attentive. She took me through the whole customization process and offered great advice on the different fabrics and colors for the sectional that I ended up buying. Even prior to my visit, she did a great job of communicating and answering various questions I had with regards to pricing and combinations for the sectional. Overall, she was wonderful and I will recommend the Sofa Company to all of my friends and family members.

In search of the perfect couch for our new home in Altadena, I stumbled upon this place while out getting my husband an anniversary gift.
I was struggling with what sectional couch to get because the space we have is kind of unique in size. In my search at other furniture stores, I was finding styles I would like but that would not fit the space or couches that would fit the space but I really did not like the style.
Immediately upon entering the store I was greeted by Jennifer N. who was extremely helpful and knowledgeable and assured me that we would be able to design the perfect couch. I returned 2 days later with my husband and Jennifer was there ready to help. We created the perfect sectional! We love the style, color, comfort and most importantly the size. We were able to custom make it fit our space for cheaper than many of the couches we were considering that were definitely less than perfect.
Thank you Jennifer for your help and expertise!

Seems somehow my review got removed by some stroke of luck for Sofa Company. Do not waste your money and order a couch from them. We ordered one and it was a problem from day one. A few years later the foam is broken down and wavy like giant piece of bacon. The fabric is not stain resistant as it should be. I should of known better for a company that hides who their CEO and upper management are. Total waste of $ 3000 is end result.

Great experience with Customer Service Rep, Jonathan Varela! Extremely professional and helpful. He exceeded our expectations in every way when taking care of a delivery issue!
Suz & Yolanda, Pasadena

My second purchase from the Sofa Co.
I want what I want. I knew the dimensions — the color — the layout I wanted. I get picky, and it’s frustrating and time-​consuming to search endlessly for what I specifically desire, even searching online. At the Sofa Company, I get to choose from many different styles, customize the build, pick a fabric, and get just what I want. It’s perfect. And the prices are competitive!
Rasheda walked me through it all and helped answer my many questions like a pro.
It only took about two and a half weeks from ordering at the Memorial Day sale to delivery last week! I love my new sofa and it’s hard to peel me off of it.
I’m sad to say goodbye to my first purchase, Gia, from six years ago. But it was time for an upgrade, and I’m loving my Metropolitan sectional!

The good news? You get a custom made couch. And it looks beautiful.
The bad? Where shall I start? First, it takes an EXTREMELY long time to get the couch. Like, 6 weeks go by, and you forgot you spent 2k on a couch, and then you start making calls. Secondly, their customer service department rarely, if ever, responds to your calls. You will need to hound down your service rep and email him/​her to contact the service.
When our couch arrived (10 weeks later), some of the buttons immediately came off. Like, the DAY after. WOW! This is bad news. It took a few weeks to get in touch with a rep who sent a nice woman tailor to sew the couch back on. A few weeks later, the same buttons came off again! It took me 6 calls to the service department (and several text messages to the tailor, who was extremely nice, but she is also going through some non-​responsive people)…finally, after some time, someone emails me about the couch and tells me it will cost $ 15/​per button PLUS tax to fix the manufacturer’s defect.
ARGH!
The couch was pretty. But man, it was poorly made. I don’t think I will buy from this place again.

Updated review:
First off, Love my sectional! It’s exactly what I wanted, but I knocked off a star because as the weeks went on the customer service started lacking – which was not that way when I started. See below for original review.
I was told my sofa would be ready in 2 – 4 weeks. My fabric for my sectional didn’t come in until 10 days later and I was not informed — ever — on what was going on. Once I hit the 3 week mark I was calling almost everyday to find out and Jean Marie was never available when I called. Finally she wrote me an email and told me she had worked it out for it to come the 27^th of Jan which is still later than 3 weeks since I placed jan 2^nd. It still didn’t come. I had to call again and it was «no longer in her hands.» We had a Super Bowl party that weekend (which luckily were able to deliver 14hrs before), but had I not been doggedly on them about making it go right, it would not have been done.
I’m on the fence on whether I would go through this company again, but I would definitely give 5 stars for the quality and make of my sectional. It is called «Sunset.» For an additional fee I added fabric protection on my upgraded fabric (which is a sort of tweed with different shades of gray and white), tufting, and made 1 long seating on the sofa part, as opposed to be broken up and having someone to «sit on the crack.» I have the seating foam it normally comes with and it is very very comfortable and I get many compliments on how beautiful it is often. Well worth the money for it to be my exact dimensions and mid century modern look I wanted.
Original review:
After looking for 5 straight days for a sectional that would meet the dimensions and the needs of my husband and the house, I finally stumbled on this place in desperation! And I’m so glad I did! JeanMarie was so helpful. I showed her a picture of what I was looking for and she found an almost exact match. My measurements were too small for the standard sectional that they do, but that was no problem. She was able to simple custom order it to the size I needed. Then she help me pick out some gorgeous and sturdy fabric that I was looking for (which jumped up the price dramatically) and added tufting on the back pillows for only $ 100 extra.
Even though my 2 piece sectional started at $ 795 per piece, by the time I customized it to my exact specifications, It was STILL cheaper than any sectional from Crate and Barrel, West Elm, Mitchell Gold, and all these other places I was looking at. And on top of that, I don’t need to wait 6 – 8 weeks to get it made and delivered to my place!!! Hooray for that, because right now I have no seating! Will update with pictures of the before and after of the pimp-​my-​sectional sofa company, once I get it in my home!
Thanks Jean Marie!!! Thank you Sofa Company!

Pros: Comfortable sofas, good mattress options, competitive prices, custom built
Cons: I had a fussy child with me?
Overall: If you’re in the market for a sofa bed and happen to be able to stop in, this place is well worth considering giving your business.
Let me start with this: Rasheda, our salesperson, is awesome. My wife and I visited the first time with an EXTREMELY fussy daughter on our hands. In the few times I was able to swing through the store instead of walk my daughter up and down the street, she was able to get enough information that my wife only had cards for sofas that could at least consider. We priced other options between first and second visit and found that the prices here were competitive.
We swung by again to order our sofa and everything went as smoothly as could be expected with a once-​again fussy daughter. Rasheda got my wife through the purchase process with minimal necessity of calling me in from the walks up and down the street that my daughter required to stay calm.
One thing that bears note: parking can be a pain. There are several nearby (read: walking distance) structures, but these can fill up during peak hours and ESPECIALLY on weekends. Be aware and wear good walking shoes in case you have to park a little further away.
I will update once the sofa bed arrives in a few weeks’ time.