The Ashberry Apartment

If you are thinking about moving here to the Ashberry Apartment, you made a great choice. The different models of apartments are wonderful and the prices are competitive and affordable and the staff is wonderful here. I have never seen such a great maintenance team that get any problems fixed by the next day. Corrie, Michal and the rest of the leasing office are great in taking care of your needs at anytime. They make you feel at home like a community should. The community is quiet, clean has many amenities to enjoy, even a car wash for the residents. I love staying here at my new home, The Ashberry Apartments.

I was just visiting a friend during the major snow storm this weekend and I was extremely impressed by this complex. They had snowplows and snowblowers around the clock clearing up paths and roads, they even had extra shovels if residents needed to borrow them. Absolutely impressed. I just got home to my own complex where the residents have been shoveling out the complex completely on their own.

I too moved here before the new management team took over. I love this neighborhood! I have always had great interactions with the leasing office staff. They go above and beyond. The grounds are well maintained, it’s super dog friendly, they’re constantly making awesome improvements to both our common areas as well as our individual units. I have a fire place and a full size washer and dryer! I could go on and on about how awesome it is here! I’ll live here until I buy or die!

I was a resident before the community became The Ashberry Apartments and I have to say that I am impressed with all the renovations that have been done in such a short period of time. My issue last winter was that the windows were so drafty that I had to stick towels around my windows to keep the cold out. The new management company realized this and then started the project of renovating all the apartments with new windows. Not only that, but the roads that previously had pot holes were ALL repaved. The gated off-​leash dog park was increased in size by 2 fold!
Whenever I have a question or visit the office, the team is so kind, helpful, and cheerful. They all have the right attitude towards their tenants and it shows they really care about the community. Another plus is that they host fun events and competitions; I really enjoy how it brings the neighborhood all together.
Affordable, reliant, hassle free, updated and safe. What more could you ask for?

My fiancé and I were excited to move in to Marley Run because of the great price and convenient location.
The apartment was okay upon move-​in but we soon started to have small maintenance issues. This wouldn’t have been a problem if they were actually fixed. We went about 6 months without a working electrical outlet in our bathroom. Our kitchen sink broke about 2 weeks after we moved in. All of the cabinets started peeling the first week and just continued to get worse. When lightbulbs burnt out they never came and replaced them, even the ones outside! It was impossible to see to get in your door at night when there were no lights.
When The Ashberry took over the maintenance issues continued and they never told anyone that they changed the locks to the pool and the gym. When I asked for new keys I received the pool key but no gym key. The Ashberry did start putting in new windows, new fencing, and a new playground. That is all great but if the office staff is not competent it means nothing. It has now been over a month since we moved out, which was a complete pain due to their office staff being new and not able to communicate with each other. But we still have not received our statement or security deposit in the mail because they have the wrong forwarding address. I wrote this down for them as well as sent an e-​mail as directed on their move out instructions. It has just been a constant headache.
The only positive thing is that the pool is enjoyable, they have 2 gas grills, and a lot of cushioned chairs and space. For the money it was okay but I would not live here again knowing what I know now.

The Ashberry Apartment Homes have once again proven to be one of the least organized communities I have heard, seen or been apart of. Our leasing office had advised us that they would send a copy of our lease to our cable/​internet and BGE companies for proof of residency. especially since the old tenants have past due balances.
—Since we have moved in:
1) Comcast has been shut off due to a copy of our lease not being sent to them. We called the leasing office they told us they would take care of it.
Weeks later comcast called back and still needed a copy. After calling out leasing office back, they THEN advised us that their fax machine was broken and had been so that would not even be possible. I then had to do things myself. I physically had to hand a hard copy of the lease to our comcast provider.
2) BGE knocked on our door (LUCKILY I was home) to tell us they were turning off the power due to a passed due balance of OVER $ 1000! I had to call our leasing office again to go over the same steps with BGE and guide the leasing Manager through steps to give them a copy of our lease. She then was going to fax but the fax machine is STILL broken (months later)! BGE stated they would discuss matters with her and resolve the issue.
While at work this evening, BGE swung by again and this time turned off our power. Since my girlfriend and I work together in the restaurant industry we did not get home until 11:15 tonight. We will not be able to even start doing things until approximately 7am (when BGE opens). Our leasing office opens at 9am. Hopefully this 80 degree (feels like 92) cools down a little.
For leasing offices I would think it would be vital to obtain a fully operational fax machine. But what do I know.
This all could be solved by using the millions this company makes to be productive and fix or buy a new fax machine. Then taking 4 minutes out of their day to fax a copy of our lease to two separate number. Comcast & BGE. THATS IT.
Not to mention so many other things. For example. We were told when we signed our lease that our screens and windows would all be replaced last (by mid July). It is now July 21^st. Our power is off. Windows open & bugs/​spiders flying in from every which way.
I would not recommend these Apartment Homes to ANYONE! The managements organization and communication skills here is embarrassing!
I would assign ZERO stars if possible.