Southmore Tso

I had been going to this tso on southmore for many years because I loved the service, the wait wasn’t long and the Dr’s are great. I’ve never had an issue until now. The lady that works at the front office, her name is sonia, is rude. She’s not just rude she’s uncompassionate. My husband works 7 days a week 12 hours a day and unfortunately one of his contacts tore. I called tso on southmore to see if I could get one pair of contacts for the time being or at least until he could get in there himself. I even offered to pay for the pair. I wasn’t asking for a free pair. My husband cannot wear glasses to work because he works in the plants and it’s extremely dangerous. Sonia didn’t care what I had to say, she was indifferent of my situation and just said plain NO! There was nothing she could do about it unless I bought the 6 MO supply of contacts, which was 100 and something. Now they’re not only losing business from one customer but 2 and everybody that we recommended to this office as well.