Southern California Neurology Consultants

I can’t believe this is a medical office. All the reviews you see on Unilocal for this office is unfortunately true, and on top of it, you can never reach the doctor, because she’s always out, either on vacation or some other reason, the front office is horrible, phone line is always busy, if & when they do pick up, they are rude and unhelpful…
In July of 2015 I had made an appt with Dr Sharon Yegiaian for Sept 28, 2015, they called me in Aug to see me earlier and I did. In December I got a bill from them for $ 200 for No Show Appointment in regards to the original appt on Sept 28. I spoke with different people for 2 weeks and finally Dr Yegiaian approved to waive it. NOW May 2016 I received a bill again for the $ 200 and again the Dr is out on vacation for 2 weeks, I’m waiting for her to dismiss it.

Twice in 3 years my disabled daughter showed up for her scheduled appointment with Dr. Ohanian only to be told by the front desk the doctor would not be in that day. This meant a waste of gas and time and paying parking fees that were not necessary. Also, when attempting to get a list of lab and MRI tests that had been prescribed in the past, the doctor’s nurses could not provide any information and claimed to have no knowledge of my daughter’s past medical record. This is the height of unprofessional conduct to say the least.

Dear Doctor, I phoned Southern California Neurology Consultants (SCNC) of Pasadena four business day’s in a role, during normal business hour’s, and the office line would just ring and ring. I attempted to transfer Med Hx and PPO #, however, once the receptionist finally lifted the phone receiver, he said that he was tired with calls and just didn’t feel like it,. I did have high hopes on meeting with Dr. Arbi Ohanian, we’ll be making the trek to UCLA instead.

I don’t know if they serve gluten free pastries or sandwiches but typically when I go to a doctor and then decide to review them on Unilocal I focus on other things. To the reviewer that left a one star based on gluten free options for free food they offered, you should really reconsider how you write your reviews.
The office staff was very nice and attentive and we were able to see Dr. Ohanian within a few minutes after we completed the initial intake forms. The visit was for a family member and Dr. Ohanian had great rapport with the patient. He was very clear and was able to explain things in layman’s terms to my family member to and to me. He was very open to questions and didn’t mind answering them.
As for the phone lines I don’t know if they had an issue in the past but when I called it took about 30 seconds to get a staff member on the phone. Again I place my priorities when looking for a medical professional on the health care provider above all else. This was our only visit and we only interacted with Dr. Ohanian and his nurses/​staff.

Worst place! Please fix this!
***This is regarding front office/​appointment desk only***
Phone line is constantly busy!!! When I finally make it through after 10 – 15 tries, I get placed on hold for at least 15 minutes. Sometimes, my call gets dropped when I finally get a hold of someone and I have to go through the cycle of trying to call them again.

I went to a community outreach program they participated in, in October 2013. It was wonderful. There were great speakers there. The food was great, very good. They had smoothies, fresh fruit, vegetables, sandwiches, quiche etc. very elaborate. However, I am gluten free, they knew this, knew I would be coming and no arrangements were made for this. So I didn’t eat the crust on the quiche and threw away the bread on the sandwiches. That was not that big a deal, but it was very wasteful. If it ended there this would be a much better review. I signed up for further testing the following week in their clinic. I showed up for the appointment, took maybe 10 minutes. It was so simple I’m not sure what you can tell from that, but they said they would call with the results. They didn’t call. I kept calling them and they kept saying someone would call me with the results and no one ever did. A month passed so I just went into their office when I was in Pasadena. They looked a little embarrassed when they saw me. They rushed to get a few people together to meet with me. They went over the results, asked me a some questions, determined I need a neuro-​psychological evaluation, and stated that although they could not schedule one at that time, they surely could fit me in before Christmas. Here it’s January 12^th and not a word. Don’t bother with this place. They’re not interested. I made arrangements to go elsewhere.