Social Security Administration

I was very impressed with this place! I came in without an appointment and they took me almost immediately. The woman at the counter was very friendly.

I was done in 15 minutes. The clerk in Window 1 helped process my form and said he will even mail it for me. He did not even charge me for the certified document copy I requested. This place is great!!!

Lost my wife’s passport when she mailed it in according to the
instructions. Claimed we shouldn’t have and refused to help.

Very impressed with the speed and performance of this SS office. I was in and out (without an appointment) in an unbelievable 11 minutes. The clerk was very efficient and provided service with a smile. Not what I expected from a government office, so I was pleasantly surprised. Other SS offices could take a lesson from Pasadena; they’ve got their act together.

Writing a review as I just left the office 15 min ago. I went to the Pasadena location and arrives 5 minutes before they opened. There were about 10 people in line already. plenty of parking! So as they opened up at 9am they called names (I assume appointments) and then a lady at the kiosk checked us in (in line) one by one. I had sat down and was barely filling out the application when they called my name. I had printed and filled it out online but forgot it at home :/​lol so it literally took less than 5 minutes at the window and I just had to show my ID and Certificate of Marriage to change my name. They gave me a receipt/​letter stating I should receive my new card within 2 weeks. Now I’m here at the dmv, I’m sure I won’t have a quick trip lol but in the future I will refer people to the Pasadena Social Security office !

So impressed by this office, that I’m writing this review immediately after my visit!
For being a part of a government institution, this office is stellar — clean, friendly, efficient.
The workers had to deal with two impatient, rude women in a row but they handled them like a champ.
There’s a kiosk at the entrance with straight forward instructions available in English, Spanish, and Chinese. Take a number and wait to be called. I didn’t have an appointment and went in around 10. Waited thirty minutes tops! When I finally got to the window, the very polite lady (who had to deal with the crazy women right before me) treated me kindly and had me out the door in five minutes.
Be back in 15 years or so ~

If I could give negative stars, I would. As a caseworker I have frequented this office many times, and each time have encountered laziness, unprofessionalism, misinformation and discrimination towards disabled people. I have waited over an hour for a previously scheduled appointment, received paperwork with inaccurate reasons as to why clients were denied benefits, only to be told «oops, sorry, our mistake.» I have shown up to appointments, expecting an ASL interpreter, and none was present although previously requested. This office should go through a serious training on cultural competency and professionalism. Social Security Pasadena Office – do you recognize that your indifference and superior attitude are altering peoples lives? Don’t mess with money and mental health. Get it together.

Well considering I came in at 11:45pm unannounced, took a number that was about 16 people ahead. I can’t complain at the wait was certainly entertaining. Between a woman yelling and demanding to see someone because «how am I supposed to feed three kids, when you haven’t sent my check» and a whacked out old dude mumbling to himself loudly, I wasn’t sure whether to be scared or laugh.
The wait was short, thanks Bejeweled! And soon I was seen by a pleasant woman behind the counter who was patient and attentive.
Not my fave place to come ever, I am just glad I only have to come here once every 10 – 12 years!

Today i had the opportunity to visit this office and just let me tell you, I was impressed with the Great customer service. …so different from others government office. I wanted to thank to miss Elvareta Peralez She really loves the help Us !!!

Arrived on a Thursday at 9:00am and there was already a line out the door. A lady was working the kiosk and upon entering she asked for what services I needed done, filled out some info at the kiosk and handed me a slip.
I was hoping that I’d be lucky and be in and out in 20 minutes but I wasn’t. However, for a government office, the service was surprisingly efficient. It’s definitely not the most pleasant place to be, but they do their best not to keep you in there longer than you have to be. The room was full of people but I had to only wait about 35 minutes which honestly is not so bad, especially without an appointment.
The gentleman that was helping me at the window was nice enough and had my paper work filed in a quick amount of time. It definitely helps if you look up what items you need to bring and your documents filled out and ready to go. It only took about 5 minutes at the window and I was well on my way.
Free parking in the back which is great because Pasadena street parking can be a pain in the butt.

I was weary after having a hard time trying to get a hold of someone on the phone to make an appointment but once I got there I only had to wait 30 minutes to be serviced. This location is efficient and if we all complete our forms and requirements before arriving then everyone will be served more quickly!

The first trip I made back in 2007 for a family member to get started on social cecurity, it went very well. I had to return to reinstate that family member just a few days ago, all because some supervisor name SHAWN WAS A COMPLETE BUTT HOLE, as I conducted business over the phone, this supervisor made it very hard. I went into the office spoke with the representitive and she wasn’t helpful. Going back the next day with my disabled family member this time getting a chance to speak with a much better rep MR. DAILY. No problems. MR. DAILY was so helpful. That I almost wanted to shed tears. So for every two unhelpful people, there is one that will help. THANK YOU MR. DAILY.

I was completely dreading this office, second only to my dread for the DMV, after getting married and changing my name. I completed my application for a new card online, and arrived without an arrangement. A kiosk at the door indicated that I could fill out certain information before getting a number in line, and I had my social security number memorized as well as my completed, printed application form.
Due to my passport already being on file at Social Security when I was naturalized, this process only required my marriage license. I was served in under 3 minutes and got out of there in just under 10 minutes. No fuss, no muss. This was at least an hour shorter than what I expected. Thanks, Pasadena office! Easily the least traumatic Social Security Office visit I’ve ever had.

A. LIVING. HELL. If you don’t have an appointment, you enter a few bits of information and then you receive a number. When your number is called, you walk up not expecting to be treated terribly. This place is proof hell exists. The workers here are horrible and extremely unhelpful. On two occasions coming here for a replacement SS card, the workers were very insensitive towards my situation, with even one employee telling me «I should’ve had this stuff at my age.» Yeah, I’m just asking for replacement SS card for fun and personal torture. So rude. I would not recommend this place to my worst enemy. (if I had one) If this office weren’t so convinient, I would’ve went to the Glendale office. DO NOT COME HERE! Under any circumstances!

Clean, speedy, personable! I had no appointment, but it only took 20 to 30 minutes in and out. The lady (window 3) who helped me out was so nice! I was so dumbfounded!

At first, I was expecting to be in the office for an hour. The lobby was crowded but it was clean and organized. After checking in at the kiosk I was called right away. In and out in 4 minutes.
The worker took care of my paper work in 2 minutes flat.
I was very pleased with the speed of service and the friendliness of the staff.

Went in to change my name after getting married. I have a SS card already with my old name, so it is included as a «correction», which means you just need to bring your drivers license and official marriage license (with embossed seal) to the SS office.
All you do is park for free in the lot by the building, walk in, take a number at the kiosk, and sit (plenty of seating). I think it took about ten minutes to call my name. Easy-​peasy.
Compared to other gov’t offices in Pasadena Ive had to deal with, this one was awesome! Great job SS Administration!

The crowd here are a bit weird. With that said, mad props to the staff for being super patient in dealing with them. I saw a guy go off on a crazy rant to one of the staff members and she politely humored him while processing the paperwork.
Free parking in the back. There’s a kiosk to the left when you walk in, be sure to stop there and pick up a ticket. Lots of seating indoors.

I was pleasantly surprised after dreading my arrival to the Social Security office. A line was formed extending all the way around the building at 845 AM, when the office doesn’t even open until 9am.
I was there with my 87 year old dad who had to file some paperwork after the passing of my mom. Not an easy day. Having an appointment really does make a difference. I had my dad wait on the small bench outside the doors so that he wouldn’t have to stand in the line while I sadly took my place at the end. The minute the doors opened they shouted my dad’s name and we were escorted into the back of the office for a one on one appointment. It was quick, the employees were courteous, and we were out of there at 0917. I was pleasantly surprised.
My tip… make an appointment. It matters.

This is not where the Elite — Meet. Even Unilocal Elite. Depressing that working Americans are saddled with supporting the bunch of applicants in this building.
Anyway, I was there for a REPLACEMENT SS CARD. This office does not publish its phone number so you cannot call ahead to get an appointment. You enter the building after using their large (free) parking lot. There is a kiosk that you interface with and that gets you a coded waiting slip and from there you are called to one of five windows. The whole thing took 25 minutes.
My replacement card will arrive in 7 – 10 days. I haven’t had one for decades.
BTW their local office number is 877−255−1508