Sears Optical

I received an email confirmation of the Oder I placed on 6÷01÷16. I was told the item would be available to pick up at this store on 7÷06−7−07. But this morning Sears sent me an email saying this order has been canceled WITHOUT ANY EXPLANATIONS. I called the customer service and she couldn’t give me an answer. This is the last time I do business with Sears. Terrible service. Don’t spend anytime to place order online because you never know it is a waste of your time and effort.

I really couldn’t be more disappointed with my recent experience with this store. I bought two pair of glasses, one regular, one sunglasses. The sunglasses tint was incorrect, and the regular pair has already fallen apart! I bought them in February! I will NEVER do business with these smucks again! Do yourself a favor, stay away from this crappy store. I feel they were lazy, and disorganized. I should have listened to that inner voice that kept saying,“you’ll be sorry” and now i am…

Unfortunately, I can’t give zero stars, but this review is more to the lack of customer service. I simply called to ask for available appointment times, starting price of eye exams, whether they take certain types of insurance, etc. I was calling in behalf of my brother-​in-​law who is disabled and wondering what type of services would be available to him, which is why I was asking so many questions.
The female, with a southern accent, that answered the phone was impatient, sounded annoyed, and was quick to get me off the phone. She was very rude. She bluntly informed me that she had another customer to attend to and to call back.
Not only was this lady unprofessional and rude, but she also lacks the type of customer service skills that you would expect from an optical service place. That being said, I decided not to call back and will give business to another optical establishment.

The Dr was very helpful, she was able to run through my exam and prescription in a fast manner, since I was crunched on time. The prescription she provided was detailed on exact sizing information I would need if I were to order online and she also provided me with my prescription for glasses if I also wanted to order any. There was no push to purchase any other products and she didn’t try to up sell me on different contact lenses. Very satisfied with the visit

I usually don’t write negative reviews, but I think people need to be aware of this place. First of all, the eye doctor is great. I believe his name is Dr. Chan. He is very thorough and explains everything in a manner that the lay person can understand. The issue that I have is with one of the women who orders the lenses, etc. I can’t recall her name at the moment, but she looks like she has dyed her hair bleached blond. When it came time to order my contact lenses, I was told a one year supply would cost $ 86 with my insurance. Two weeks later when I went to pick up the lenses, I looked at the boxes and I asked her «Is that a one year supply?» She said «no, it was a six month supply.» I said «I was told when I paid $ 86, I was getting a one year supply», She then told me «Don’t worry, I will call your insurance company and get you a six month’s supply for $ 30.» I said «Are you sure that you can do that?» She then tells me «oh yeah, I have done it before.» So she calls me two days later to tell me that an additional six months supply of lenses will cost $ 140. Wait a minute! You told me two days ago that it was only going to be $ 30! Well you have a stigmatism, so it cost more. This women is either scatterbrained or being deceitful. I don’t mind paying what I need to pay, but don’t quote me one price one day and something else another day. I get that mistakes can happen, but this was one thing after another. I finally hung up on her, I couldn’t deal with any more of her nonsense. I have the prescription for my eyeglasses, but I will go elsewhere. It’s sad, because I really did like the eye doctor.

The doctor I seen 4 months ago said that if I could not get use to the prescription he would replace it for free. Now they told me that the warranty ran out so I need to pay for another one, also my frames fell apart (not broken) and I need to pay for that also, next phone call is to the the corporate office. I refuse to take this lying down. I am so happy to hear you all had such a wonderful experience. Are you sure you went to the same SEARS in Pasadena CA ???

Yaaaaay!

I was down to my last pair of contacts and have been so busy that I didn’t make any appointment to have my eyes checked. Today I happened to be driving out to that area of Pasadena where Sears is, and where I had my last appointment about a year ago. I just pulled in the parking lot and thought I’d see if they had anything open for a walk in appointment. I found that the practice was bought by Jonathan Chan, O. D., and that there was indeed a spot I could take. Dr, Chan took the time to correctly examine my eyes and for once I had an eye doctor say «is this better, or is this better»? Instead he said «is 1 better or is 2 better?» and so on… I felt that I was in agreement 100% of the diagnosis instead of thinking «Well, maybe I should have said the other one was better» when testing strengths of my vision. I went in for contacts and there wasn’t a hard sell for me to buy glasses, like other places I’ve gone to in the past… so I liked that. All in all, a very good experience and I’ll definitely be back!

I came here to get a pair of bifocals and single vision lenses (I had my refraction done elsewhere). The reason I came was because of the buy one, get one promotion. I purchased to frames and ordered the lenses. Diana took care of me, she was very kind.
I picked up my glasses took them home and after wearing the bifocals a couple days I had to go back and have them re-adjusted…I had to have them re-​adjusted several times and they kept assuring me that they were made perfectly I just had to get used to them… I never did. A few weeks later, my lens fell out of my single vision frames, and it kept falling out. I took them back and asked if they could do something about it and Diana told me there was a problem with the frames and she would order another pair of glasses and get back to me. I never heard from her, and so I called and they didn’t know anything about it.
Now, I just keep putting lens back in my frames, the bifocals are un-​useable and when I went to another optometry office they said the reading line was set too high for my eyes. For the $ 399 I spent, it was a waste of money and the customer service is poor!
I would never go back or recommend this facility for eyewear.

Rare are the moments when one experiences those bygone days when «customer service» once lived up to its name. And rarer are the occasions I have an opportunity to acknowledge my appreciation when customer service exceeds expectations.
In all honesty, Sears is not my first choice for eye care needs. In fact, my purchasing history leans toward more «upscale» and specialized locations with higher prices and «more designer selections». I always expect specialized stores to demand more from their employees in the area of «customer service». Because customers are paying more for the experience of selecting and purchasing eyeglasses in an «upscale» place of business, these more expensive stores need to offer customers much more than just product satisfaction.
A couple of months ago I happened to be shopping on the second floor of the Pasadena Sears Appliances Department for my in-​laws when I suddenly noticed a Sears Optical Department. I entered the store reluctantly as I had little interest or even curiosity in what Sears Optical could possibly offer me in my quest for an eye exam and new eyeglasses.
The moment I walked into the Optical store, employee Diana immediately acknowledged and welcomed me. She also assured me assistance once she was through with another customer. Diana even estimated the approximate wait time so I wouldn’t have to guess how long it would be before she was able to help me. Diana, not knowing the limited time I had on that particular day, proactively covered all basis by making me feel valued as well as respecting my time. Before I knew it, Diana secured my appointment for an eye exam and also helped me decide new frames that would compliment by facial features. She was truly knowledgable, kind, humorous and at all times professional in her work to ensure my eye care needs.
Diana was also able to remedy an anticipated payment from my insurance coverage for recently purchased glasses at this same store. In my presence, Diana immediately phoned an employee from the insurance company making sure they were aware of the problem and gaining assurances that payment would be sent to me immediately. My insurance reimbursement check was received within days of Diana’s call.
All places of business are reflections of the very people they hire to be both the face and reputation of the business itself. Diana, with all her professionalism, dispositions and customer engagement skills, provided me with superb customer service. It is because of employees like Diana, that I not only return for future optical needs, but also recommend Sears Optical to friends and family who ask me about
suggestions for their eye care needs as well.
Finding true and reliable customer service is difficult enough if not impossible these days. But because of Diana, it lives and thrives beyond expectations on the second floor of Sears in Pasadena.
Dan (customer for life)

Dr. is very nice but the staff is rude.

Dr. Yang was beyond helpful and very informative. Professional, thoughtful and kind.
The selection of frames (for women) is fair and stylish. The cost varies; I went for an eye exam, frames/​lenses for everyday glasses, a pair of sunglasses (RX) and daily disposables and I spent about $ 450+. A designer frame is about $ 300, so the overall cost is good.
Dr. Yang is GREAT! Can’t wait to pick up my frames.

Kudos to Sears for hiring happy, caring professionals. Sooo hard to find nowadays. These folks obviously like their jobs and their customers and it shows. Dr. Yang, thank you for your help.
Sears, your sales on glasses are great!

I just moved down to Los Angeles recently and tried to find a close optometrist and lo and behold, I found myself at Sears Optical (who knew Sears even had an optical department?). The staff is courteous and there is a pretty wide selection of glasses. In regards to the doctor herself, she is awesome! She made sure all of my questions were answered and wasn’t stingy with the contact samples when I told her I wasn’t sure which ones i wanted. She is a professional in every sense of the word.

After a disappointing and price shocking visit to another store for a new pair if glasses with progressive and transition lenses I found this little gem of a shop at Sears. The eye doctor, Dr Yang was patient and thorough in her exam. The salesperson, Cynthia was also patient and thorough in helping me select a right frame and color for me. Lastly their price was a reasonable $ 275, which is less than half the price quoted ny a nearby competitor in a mall (see my review on Lenscrafters).

I needed new contacts, so I searched Zocdoc for a place that had appointments on the day I had this revelation and ended up here!
I can’t really say enough good things about Dr Yang and the optical staff. Everyone was very friendly and efficient. A little warmth goes a long way.
They also gave me a discount for being a AAA member, which I really appreciate since it was not required.

To start off, I wish there were half stars in this rating system (very disappointing that there isn’t). This is due to businesses having multiple employees with different personalities of course. I am giving this place five stars because Dr. Yang is absolutely amazing and she provides superior service with a big smile. I don’t want to let the other employees take away from her business. She will always go out of her way to help out the customer and knows not to be stingy at all with all her free samples. She genuinely cares about the comfort and fit of your optical needs and will take the time to answer every question you may have. However, the little worker bees out front convey a totally different story. One cashier, the older Caucasian gentleman is very cold and quick with his interactions. It seems that he just wants your money and wants you to get out. Another cashier, the homosexual Latino is quite the opposite and always pushes the customer to buy any and all of their products. I have personally dealt with this cashier and never left without a sour taste in my mouth. He did not even give me the option of choosing how many contacts I wanted to order; he automatically put in an amount without asking me how many I wanted, forcing me to dig into my own pockets to pay for the extra ones he ordered. On top of that, every time I visit he would try to pretend he knew me and mention some nonexistent previous conversation that we «had discussed» in the past and then proceed to say that I was in dire need of sunglasses or the fashionable RayBans… I don’t like being lied to and I don’t like being pushed to buy something that is expensive and has no real purpose. FIVE STARS FOR THE DOC and ONE STAR FOR THE BEES!

Came in for eye exam… Dr. Yang is so nice!
I even got a discount for checking in!!!
The guys in optical were fabulous! And they had a wide selection of glasses and cool accessories!
It is had to find but there area is on the 2^nd floor near automotive.
Its easier if you park near merch pick up.

Hidden on the 2^nd floor of the Pasadena Sears is a small optical department. The optometrist is located in the back of the optical department, which means you have to walk past the people trying to sell ugly glasses. My review is for the optometrist, Dr. Sochet Sao, which means if he is no longer there, this review is null.
I arrived at 1PM for my 1PM appointment. Dr. Sao gave me 1.25 pages of paper work to fill out for my medical history. It was short and sweet! After I gave him my paper work, the eye began exam 3 minutes later. Dr. Sao was quick, thorough, and didn’t try to pressure me into buying junk from Sears.
Of course, I opted out of the pupillary dilatation, so I could write this review. Here is an excerpt of my review had I agreed to the pupillary dilatation: ^$nag thav kja23rj eabF/U&CKn azev[ h234oisugk | awa! H# @xvan
The eye exam was $ 80 with my AAA card, which is a reasonable price for an exam with contact lenses.