Ross Dress for Less

I live a few blocks away from Ross and I just love to walk here and check out what they have plus even my LA family comes to Pasadena to buy here lol I always buy something because they have a good selection of clothes, and purses and other things I just went on Saturday and found some cute jeans for $ 9.00 bucks. To be honest this Ross is way better then the one in foothill its way more clean and organized. I just love this Ross trust me there’s always something good here.
:)

I never buy stuff from Ross, because I hate searching. But a co-​worker told me about this location on Lake. But I figured it would be like all the others. Messy, clothes every where on the floor, rude customers and employees. But I was surprised that everything was on the hanger, and I was able to fine dresses I liked. I picked 9 to try on and bought 4 of them for $ 70.00, I did not check out the 2^nd floor, but if your looking for a good deal and you have the time to search, I say give it go. Employees are okay, not the best but no one gave me additude.

I like Ross stores in general but this one in particular has never worked out for me. They either do not bring higher quality merchandise compared to other Ross stores or Its been lack of luck for me whenever I have visited. It’s more chaotic and not as organised as other places.

If I could give this Ross negative 5 stars based on the service I received I WOULD! I encountered two unprofessional, disrespectful cashiers. So here’s the scenario I’m on my lunch break, it’s NOT BUSY and I’m ready to pay for my stuff. The cashier MARIA calls me and I’m buying two jewelry boxes $ 6.99 each. affordable and cute. One of them rung out at 7.99 which was surprising because they are the EXACT SAME ITEM. Instead of Maria calling her manager to adjust the price. she pretends to be the fake owner of Ross and gives me some mambo jambo story about how she can’t take the dollar off. I politely tell her fine, I’m pretty sure there’s other jewelry boxes marked at $ 6.99. She obviously didn’t offer to go check. mind you there is NO ONE IN LINE! I tell her okay I’ll be right back and walk less that ten feet away from the register obviously I came back quickly considering the distance of where the item was located. Well what happens next is what made me change my mind about shopping experience at this store, as I walk up Maria doesn’t make eye contact with me because at that moment she knew she had just messed up. She decided to take the next customer right in the middle of my transaction. Mind you IT WAS NOT BUSY AND THERE WAS OTHER CASHIERS AVAILABLE! I told Maria, are you seriously right now I’m on my LUNCH BREAK! She didn’t even apologized and practically threw my stuff to the next cashier. I told her «your very unprofessional, I’m in hurry and I was just going to pay and now I have to wait» she rolled her eyes and didn’t say a word. The cashier that rung me out next was extremely rude and placed my money and receipt on the counter and walked away. She didn’t even thank me for my service. They were just mad because I requested to get CORPORATES number. I called that same day filed a complaint but you know what I really doubt they did anything about the poor customer service I received!

One of the best Ross locations out there.

I called this afternoon inquiring if they had a specific item in stock and the lady who answered the phone was just RUDE told me she couldn’t tell me if they had the item in stock and was unable to transfer me to anyone else because they were all currently busy, and I should just go look if they had the item in stock in person. Never came across this issue with the other two Ross locations I also called, my guess is this particular location is short staffed. Luckily, a different location did have the item in stock so I didn’t have to bother wasting my time and taking any chances.

PLEASE READ!
This is not a review for the store because I think the store is wonderful hence the 5 stars.
Last night 9÷3÷15 my husband was robbed in the parking lot as he was getting off the car to enter Ross. Luckily he had left his wallet in the car and only put $ 40 in his pocket which they took. He is not sure if it was one or two men (he thinks it was two) as he had his back to them but he did they say they held a pointy object on his back which he could not distinguish it could have been anything. A police report was not taken he just left right away. PLEASE be careful, be cautious. This parking lot is pretty dark and quiet also considering the store is open till midnight. Maybe some outdoor security and better lighting would be good. I will be reporting this today but wanted to give everyone a heads up. Specially those women that shop late night and lone, this includes myself and my mother.

I love Ross. I’m not sure how you can go wrong with Ross, but it is your typical cheaper clothing store. The quality varies depending on what items you buy. I don’t shop too much for clothing, but mainly their shoes and home décor. They have lots of items you can find at other stores, but at Ross it is always cheaper. The stores can get a little empty and crowded, but hey they are feeding us consumerism!

If you have a day off, the BEST time to go shopping here is weekday mornings when they first open. I arrived around 9am and shopped for 2 hrs:
–Clothes are straight and organized properly on the racks
–Sales staff are friendly and helpful.
–Fewer customers squeezing the aisles
–New inventory
This store has 2 levels: bottom is womens, 2^nd floor is men’s and home furnishings.
I spent most of my time in the awesome dress section — lots of inventory, styles, and sizes.
This trip I walked away with 2 nice dresses, 2 shirts, 1 cardigan, 1 poncho sweater, and 1 purse all for $ 84 including tax !!!

When going into Ross, I don’t expect their merchandise to being anywhere comparable to TJmaxx. However, this location has a huge… HUGE selection of dresses compared to anywhere else. Spend at least an hour browsing through couple dozen racks and you’ll find something decent. Plus, I can bring my dog with me to shop!

Horrible store. Store manager Jerome is a joke. His staff is untrained and rude. I asked one where something is, she didn’t know. Friday night and there were two cashiers! I bought ten pillows and was told they didn’t have big bags?! Then I asked to see the manager who rudely stuffed all my stuff in smaller bags and went away without saying sorry or thank you. I know this is a discount store but I don’t think we should get discounted service. Three untrained employees who didn’t care, running out of big plastic bags! One mistake is understandable but so many is ridiculous. Hope someone from corporate notices the pattern.

I came to this Ross because I recently got a new job (yay me!) and needed to buy all black clothing. Based on a few of the reviews before me I feel that I should note that I have only lived in the area for about a month and can not attest to any change merchandise or its quality.
But what I can say is this, I was able to find at least 3 black tops that I liked that we’re work appropriate (they had others but I’m very particular about certain fabrics due the fact that since they were work clothes and would be washed and worn a lot I wanted to avoid certain fabrics that don’t wash well or require special treatment)
Furthermore I was able to find many pairs of black pants in both regular and petite which was very nice considering most stores leave alone discount stores don’t always have a great variety in petites. I had to settle for only getting two pairs of pants despite the great price but will go back for more once I get paid.
Which brings me to my favorite part I was able to buy 3 nice work appropriate blouses, 2 pairs of pants, good socks, and some hair accessories for around $ 90 which is awesome
unfortunately they on get 4 stars because like another review said the cleanliness is lacking especially in the fitting rooms where my all black clothing became covered in dust and dust bunnies. Another, more selfish complaint is that they didn’t have a lot of 34D or 36D bras which I would have liked
overall I will spend more money here

Wow! This place changed its hours and closes at 11:30 pm! Huge location (2 floors) and strict security. Large selection of dresses. Was able to purchase 3 dresses! Men, children, and homes are on the second floor. Women goods are on the first floor. The reason why not 4 stars? Well bc it’s a hit and miss like any other discount stores but this place is on the neater side.

You know I love my Ross but this store in particular on Lake Ave. has just gone down hill. The quality of the clothes, purses, and toiletry items have just taken a poop shoot (figure it out now «poop» shit)…
But, funny they watch you in here like you gonna actually steal something. Its a cheap blouse for an even cheaper price. the label says Chanel but spelled Channel why would I steal a misspelled piece of crap!
If a Ross Executive with some power reads this review can you close this store down, put some fresh paint on walls, bring back the top designer stuff you used to carry, and sweep the dressing rooms… My last visit a hair ball the size of a cat blew past my feet I nearly broke my neck jumping out the way, thank goodness it stopped in the next persons dressing room (I heard them screech)…
Not even for bra’s and panties … cheap stuff. No silk panties at all like they used to back in the day.

I was in bad need of bras and pajamas so I stocked up!
I bought a cute pair of white shoes by Nine West, simple and classy!
I also stocked up on cute yoga clothes to incorporate with my more expensive clothes :-)
I am excited to revamp my wardrobe!!!

This Ross Dress For Less has a great selection of fine/​costume jewelry. There is not a time that I go in there… that I don’t buy at least one piece of jewelry.
I love working with Lisa and Amanda in this department. They are so helpful and always have a smile on their face. The one person that may turn you off from feeling happy to shop for jewelry is Vanessa. One can go in feeling in great spirits, she can quickly turn you off and make you want to run out of the store to get as far away from her as possible. I go out of my way to may sure she is not working the jewlery counter. She acts like you are «bothering» her to look at anything in the case. Stay clear from this girl.
Lisa and Amanda ROCK! Great gals!

The new «store policy» is to have the customer take the receipt from the register yourself. What!!! Why don’t you make it self-​checkout?! Outrageous.
Anyways, other than the weird cashier problem, this location is sparse in merchandise. The parking is decent (and free), which is a bonus. But the items in here a shoddy and lacking in variety.

I always find things for myself and my house when I shop at Ross. My latest find was a warm cotton pea coat for just $ 15. I get compliments everyday on it! Super cute and comfortable.
I’ve found everything from Steve Madden boots to Ms. Jessie’s hair products. Just so you know, Ms. Jessie’s big tub of curly pudding cost me $ 14.99, if you buy it at Target it will run you $ 58. My Steve Madden Camden Boots cost me only $ 35 ! They’re $ 100 boots!!!
I know. You hate to have to dig and search. I get it! Don’t be lazy … it’s worth it ! Come on ladies !!!
P. S. They’re open till 11 pm on the weekends !

Cool! 2 stories, like when I would shop at the one in HONOLULU!
Great cool furniture and home décor.
2 checkouts in each end of store.
2 hour FREE parking in back, then you need to skidaddle!

A bigger selection of clothes and bags to dig through in my opinion. This is 2 stories tall also. The selection of bags and dresses in particular is what makes me a fan of this location. Parking is at the lot and free.
Ross, in general, is a great boredom killer yet dangerous to your wallet!