Rich Morton Mazda

I was brought in with some decent sounding deals but mostly because of a «peel and win» flyer they sent out. The flyer had a clear explanation of a 5000 dollar prize for the card but within a minute of arriving a salesman clarified that there was no cash prize for the card and he instead tried to lure me in for a timeshare pitch. When asked why they had sent out a misleading flyer the salesman became defensive and angry. I assume he had that same conversation many times already since those flyers went out. Two stars for cautiously good sounding deals but big marks against for shady advertising practices and hostility when called out on it. Will not be visiting again.

You only get one star… because I had to! Liars! The lot of ‘em!!! Lying to people ginger them in the door! Tricking them, making them believe they won money? Tell me it’s a chance to win, not I have won!!!
If you lie to me to get me in the door, you’d lie any other time as well! To sell me, you’d tell me anything!
I wouldn’t give you a dime of my hard earned money! Funny thing is… one mates that 2015 f-​150 on the lot too! Keep it!
It’s people like you that give all the rest a bad name!
I believe in honesty!!! I’m a big boy, I can handle the truth! Be up front be honest!
I hope all the rest of the 50,000 write poor reviews as well!

They sold me a car with a Dead Battery original one!!!
And the back tire done as well so after that the car salesman told me just buy a new battery
which cost me 150.00 $ and when i told them he said to me they wont cover that!!!
he was the best part of the whole ordeal with the dealer he was honest and im sorry that
he has to work in a place that is not honest to there potential customers.
they also kept my car there for a full week without any effort on there part to fix the problem
and when they finally changed all the tires they charged me for all of them!!!
They buy many used cars at auctions buyer beware!!.
I should have test drove the car before That was my fault.

Once again, had a wonderful experience. I always request Emily as my service provider. I brought my car in to have 2 recalls fixed and an oil change. I also wanted to know if they’d install brakes. They would, but they wouldn’t be garanteed. No problem. I am having a friend install them tomorrow. But she did throw a tire rotation in and then said «Well wait, are all the brakes being changed tomorrow» Yes they are. Ok nevermind, it would be pointless to rotate. Yes indeed. Won’t charge me for 19.99. Sorry I think other ppl would’ve taken advantage. SO I got my oil change and 2 recalls done. Everything ready by 1030am. Even got a quote on tires. Seriously at the end of the day it is a dealership, but I always have a great experience here.

Worst place to buy a car. I bought a used Jeep Compass back in 2012. They have 1,000 mile warranty on their used vehicles. After few days of purchase, I realized many things were wrong with this car (squeaky parts, suspension problem, etc). They knew I lived 25 miles away and made me travel back and forth 8+ times. Before I received any service, I had driven more than 1,000 miles. They refused to provide any service and told me it’s out of warranty. These guys are the worst sales people on earth. AVOID AT ALL COST.

Recently leased 2016 Mazda 6 with Ryan and a sales manager Joe Frantum. I came in super late, but they stayed there with me until almost 11pm working the deal Long after the dealership closed. Never once did they have an attitude they just crunched numbers until I was satisfied and I left that night a happy customer.
Not sure why there are such bad reviews on here, but as far as my experience with this dealer, was all great.

AVOID THIS PLACE LIKE THE PLAGUE.
I’ve given them so many chances to redeem themselves but they haven’t so I feel forced to post this review in an effort to educate prospective customers and get them to clean up their act.
Bought: 6 September 2015
Salesman: Ryan Wiegand
At the time of purchase, I noticed a few problems. The steering wheel would shudder at speeds of greater than 65 mph and the TPMS light was on.
The dealership exhibited a pattern of dishonesty during this whole process. They told me there was a «reconditioning fee» of ~$ 1200. They said that this was because they had put on brand new tires, done an oil change and topped off all of the fluids, detailed the car, and done a 161 point inspection on it. I would find out later on that they had not put on new tires or done an oil change.
I had reservations about buying the car because of the issues with it, and the only reason I bought the car was because Ryan made all of these promises to fix the car, and he literally said, «We won’t hang you out to dry.»
They signed a ‘we owe’ for the steering wheel shudder and the TPMS thing, saying they would fix it.
An hour after I bought the car, it started overheating on the highway, to the point where it wouldn’t even drive. I managed to limp the car over to my friend’s house after taking several breaks along the way and in the morning I called the dealership. They agreed to tow it back to the dealership and take care of it.
I asked for my money back several times at the dealership, to which Ryan just said, «I can’t do that.» I was sick and tired of arguing with them, so I finally agreed to keep the car if they fixed it.
While the vehicle was being repaired, I asked them to fix the steering wheel shudder like they said they would. At this point, I started dealing with Neal, the General Manager. He claimed that the shudder was due to the tires being off-​road tires. However, these are actually ‘Highway All-​Season’ tires.
I kind of just let the point slide because I was sick of dealing with them at this point and it wasn’t that big of a deal to me. I told Neal that my concern was that this could be indicative of a larger issue and asked him for something in writing stating that if this led to a larger issue, I would be covered. After all, I would not have bought the car if not for the promise that they would fix the things they said they would. I hinted at legal action if they couldn’t fix it or give me my money back. He said that he would get Ryan to write something up and send it to me.
When I picked up the car, I decided to check the oil, and I found that it was dirty. It had most definitely not just been changed like they claimed. Then I decided to recheck the carfax on the car. There was a record of the tires being changed, but it was not by Rich Morton Mazda and more than a few thousand miles before it was sold at auction (They told me it was a local trade-​in)
I didn’t hear from Ryan or Neal for a couple of weeks. Then I received an e-​mail from Rich Morton Mazda asking me to rate my experience, and if it was less than a 5 star review, to contact them about it before leaving a bad review. So I e-​mailed Ryan back about my concerns. He said «I will talk to Neal when he is available. Thanks for your patience.» This was on the 28^th of September.
He never e-​mailed me back. I e-​mailed him again on October 7^th, asking cordially for a status update.
He never e-​mailed me back. At this point, I gave up. I’m a college student. I don’t have time for this.
On October 24^th, my car went into limp mode. The Service Engine Soon light went on and the 4WD indicator light went on. It wouldn’t drive past 40 – 50 mph and the engine smelled burnt, even though the engine temperature gauge didn’t show that the engine was overheating. I hoped against all odds that it might resolve itself. It didn’t, however, so I called the dealer and brought it in.
I have driven this car less than 800 miles in the two months that I’ve had it because I can only drive on weekends.
They quoted me $ 6500 to fix the transmission, and then claimed that they would do it for $ 3500 to «help me out». It costs 3500 at other places.
Jim Asimakes, the General Sales Manager, essentially told me that I was out of luck because I didn’t buy an extended warranty. I didn’t even list all of the problems because I’m out of space, but I am currently pursuing legal action.

Getting ready to purchase another vehicle — not from Rich Morton’s based on our experience with them. This will be the second car we have bought since Feb. 2014. Had they not been so unscrupulous, we certainly would have given them our loyalty and return business. The responsibility for our contempt lies squarely on the shoulders of their General Manager — Neal (see the review below by Noah).
We purchased a used BMW M3 from Rich Morton Mazda in mid-​February of 2014. After several attempts to address a recurring «check engine light» we were very concerned that there may be a significant engine problem which had not been correctly diagnosed. We were assured by the service manager as we approached the end of the 30-​day warranty period that this was a «known» problem to them and we could rest assured that they would stand behind this car. After another attempt to correct the problem shortly after the 30 day warranty expired, we took the car to BMW of Annapolis. What was diagnosed very quickly was a $ 4,500 Vanos repair. Rich Mortons refused to repair the car. We were told by the General Manager that we were a bunch of «whiners» and that they were not going to fix the car because the warranty was no longer in place. BUYER BEWARE

I dropped my car off the night before the service. Dennis the service manger called me and said my car was finished. I went to pick up my car after work and what a surprise I got. I saw that they used my car for a lunch run. The employee that took my car left the menu in my car. I also saw that my mileage was higher and the gas was gone. I had a full tank of gas when I drop it off to them. When I got the car back it had a quarter tank of gas in it. I will never go back there for service or to pay any other vehicle. I feel since I am a woman they felt they could take advantage of me. Brandon the service person does not know how to talk to with people. When i tried to talk with the general manger Neil about what happen he hung up the phone on me. I call back and he hung up the phone again on me. So I went down to the dealership and toss the menu on the desk of Dennis the service manger and said this relationship is over. And I will let everyone I know what you guys have done to me. I am not the first woman they have taken advantage of. You need to do your researcher before going there. Buyer beware you will get screwed. Stay far away. I cant believe a owner of a company would allow this. When i tried to find out who the owner was no one know or as you say no one was taking.

A nice selection of cars, friendly people, but be prepared to play the game with them. We went back-​and-​forth several times until we finally got what we wanted

I’ve thought long and hard about this review. I didn’t want to just jump on here and Unilocal and everywhere else bashing these people without giving them a chance to make things right. They failed at any attempt to make things right. What I wanted was not something that was out outrageous. I was promised a few things when I bought my car from them, and after I left I was basically ignored and lied to. There are 2 people involved in from this dealership that are complete scum (the General Manager (Neal) and my salesman (Todd McIntyre). Given that I work for a dealership in Virginia, I know how things should work and I know what true customer service means and how people should be treated. These people are what give all car sales people a bad name. Here’s my story and every word of it is true:
I bought a used car from these people back in July of 2014. This was my dream car. I’d searched everywhere for this car and they happened to have one that I could afford. When I drove all the way up there to have a look at it, I was told that EVERYTHING worked EXCEPT one of the gauges. Not a big deal to me. I can handle one gauge not working. Upon taking delivery of the car, on my way home I noticed that the fuel gauge wasn’t moving, the radio didn’t work, the temperature gauge wasn’t working, the speedometer gauge wasn’t working, the car shook like crazy at highway speeds and it was leaking water through the T-​tops. And when I got home and tried to put on the car cover he included for me, it didn’t even fit my car. Needless to say, I wasn’t pleased. But I wanted to give the dealership an opportunity to make things right.
I called Neal the next day and let him know what was going on. At first, he seemed concerned and was willing to fix the things that were broken. After getting multiple estimates for the fixes, I called Neal back. He didn’t answer. So I left him a voicemail. Over 12 Voicemails I left him before I got fed up and called a different manager. I was able to get Neal’s cell phone number from another manager. I called and texted Neal and got a response of «I’m not at work for the next couple days, please give me a call on Monday to have this sorted out.» I didn’t care for that response so I called the dealership back that same day and guess who was standing next to the manager when I called… NEAL! He was there at work and refused to talk to me about any of this. He was dodging my calls for weeks. After all was said and done with them, I all but gave up on getting anything fixed. The only thing I wanted at this point was the paperwork that went along with my car (restoration paperwork receipts for my insurance company). My insurance company wouldn’t insure me for the full amount without these receipts. This is ALL that I needed at this point. Just give me my paperwork and I’ll go away and I won’t blast you on Facebook
Unilocal,etc. THEY WOULDNT EVEN DO THAT!!! THEY WOULDN’T ANSWER ANY OF MY CALLS OR ANYTHING!!!
Yes…a lot of these issues with my car are because my car is a 1979 Trans Am. Yes, there are bound to be issues with an older car. But when the car is listed as fully restored with documentation to prove it, I’d expect the car to be pretty close to perfect… especially if the price is in the mid 20K range. I was lied to over and over again by these people. They made ZERO effort to help me. I’m a disabled Veteran of the Iraq war. This is how these people treat veterans!!! I will never do business with them again and I hope you don’t either. If you’re really looking for a new Mazda, there are plenty of other places to buy one for the same price that they offer. If they have a used car that you’re wanting, try ANY other website before settling with these people because you never know what they’re hiding from you. You may also see me standing out front of their dealership with a sign in my hand in the future. I will NOT allow ANY active duty or prior military member to buy a car from them if I can help it. I’ve printed out multiple flyers and posted them on nearly every military base in Northern VA and MD. I’m not crazy. I’m not unrealistic. I’m just irritated and I refuse to let them get away with robbing people if I can help it at all.
Ordinarily there are steps to resolve issues with a dealership in Maryland. Such as the Maryland dealer board. THESE PEOPLE ARENT EVEN MEMBERS OF THE DEALER BOARD! Check out their reviews on
as well… they’re scum bags.
Buckle up boys, I’ll be in front of your dealership every day that I’ve got off to warn people on how you treat your vets. You’ve been warned and now it’s time to reap what you’ve sewn.

They played price games when I got interested in buying a car and gladly I have finally given up on buying a car from them. Because of their false statements I went and got a loan from my credit union. The management was not ready to keep their word the next day regarding the price of the car. They will just waste your time, it’s better you look else where for a car.

Watch out for the fine print regarding the «oil changes for life». Incredibly disappointing.

Rich Morton Mazda is truly an amazing place from start to finish in the car buying world. My sales guy Ryan was really great to work with. I feel like I truly got the best deal on my new Mazda. Their service department is top notch as well. I had fog lights installed as well as a remote start and that process was great as well. Emily in service is really fantastic. She called me every week to give me an update on the parts. All in all I love the experience at Rich Morton.

I really can’t recommend this place. The only reason I bought a car here is because they had the exact car I wanted on the lot and gave me a good price. The problem is, they tried to use all the known dealer tricks to get more money. They wanted to use the difference figure to negotiate a price, to make it harder to understand the actual price I was paying. I refused to negotiate that way and the salesperson had to repeatedly go to the manager, finally just having the manager negotiate with me directly.
The service is also incredibly slow. As part of the deal buying my car they were to give me a second key and fob. After waiting months to get the fob in, it has taken them an hour and a half to cut and program it. I was told repeatedly it would only take 20 – 25 minutes.
I give Rich Mortons 2 stars because the staff was friendly throughout and did have a good deal on the car I wanted.

I have been car shopping lately (mainly via internet and requesting quotes) and since it’s 10PM I thought I’d give the ‘chat to a sales rep’ button a try. The prices they were offering were still $ 1.5k higher than the quotes I have been offered.
«Bret» was there to respond, however, he kept on insisting that I provide my full name over 3 times, even after I have noted that no other dealerships have insisted on getting my full name (perhaps he wanted to also do a background research on me) — and when I said other dealerships have never asked me for my full name on chat, he decided to ask the same thing but with «May I ask for your full name?» –like he didn’t get the point. I did a quick online check of their sales department, and there was not a «bret» on the roster.
Finally saying no one more time, he then asked what car I was looking at. After telling him the model I was interested in, and responding to his question on when I wanted it by (in the next few weeks) and that I have already talked to dealerships in the vicinity, he promptly ended the session. Very unprofessional and I will not be considering getting my purchase there.