Pottery Barn Kids 577

So I went in to ask what happened to my interior service and why nobody got back to me. The girl I asked was the girl who had written down all my info from my initial visit. I could have bought my crib from PB added more items through their interior service but after waiting and not having any follow up, I ended up purchasing the crib from RH. I would have loved to get interior planning service and add additional décor for finishing touches but I would have much preferred to do so before purchasing the crib.
Anyway, both times, I couldn’t connect well with this sales associate and eventually ended up walking away without any resolve. I mentioned that I didn’t understand why nobody followed up with me. When I was standing in front of her, she talked «cheerfully» and apologized but her whole demeanor did not seem sincere. And as I was walking away, she just yanked out my info sheet from the folder. What is her problem? If she felt she needed to do that, she could have waited until I was out of earshot because the sound of tearing out my information was just unsettling. This girl obviously has issues.

Went here browsing for a crib while it happened to be the semi annual 25% off sale. I’m so happy we happened to run into Merissa to help us. She was sooo much help throughout our experience, she helped us find the crib me and my partner could both agree on, it was a steal for 300 $. She also helped us pick out & stock up on blankets, crib liners & changing crib liners. Was very pleased on all the products we got, the quality & the price. Thank you Merissa!!!

1÷22÷2016. 2 stars overall. I raised a star for the nice drivers. They were courteous. However, the delivery department needs work. Their timing was unpredictable and terrible. This whole ordeal made my child late to school. The schedulers said that if we were not home when they came by, at the assigned time we didn’t agree to, they would not come back. Great! Late to school for furniture truck blocked my drive way. After all that drama, when the driver opened the box, he found Drawer Chest IS BROKEN!!! They have to come back again!
Their white glove service is not so white glove. Process needs improvement. Pottery Barn will tell you the drivers will bring in the furniture, set it up for you, and walk into your house with shoe covers. They assembled the small dresser on the street with the feet of the furniture on the asphalt, delivered the small dresser while wearing shoes into the house. They did not have shoe covers but were again courteous when I asked them to take off their shoes.
1÷21÷2016 one star. Terrible delivery schedule service. I ordered dressers. Delivery never contacted me. I had to track them down. The scheduler kept messing up delivery times and expected us to be home at all hours of the day. If I request afternoon, they would switch to morning as early as 7 am. If I requested morning between 9 – 11, they would switch to afternoon.

Worst experience with delivery service ever. Not at the store but with the delivery.
They have two deliveries to do for us.
The first everything was fine.
But the second the delivery guys just drop of by the door because they didn’t want to put cover on the shoes (Ernie and Frank) truck COI216B16.
I call customer service and they will try to solve…
And they did solve the problem, not charging us the delivery.
So they fix and we are happy…

Their staff is truly spectacular. I have always gotten lucky with anyone that I have dealt with or asked any questions to. One woman even remembered me from when I had registered there 2 months prior!
They found solutions for any questions I had regarding registry purchases, returns, exchanges, and additional orders.
I feel so well taken care of and trust the staff here, it makes me happy!
The décor is very well done, too!

I spent over $ 4500t on sep /​19/​2015 buying a bedroom set for my son, after paying for shipping and assembly i was promised to have the bedroom delivered in 2 weeks, i did receive the product after less then 3 weeks but it was damaged, i was told to take a picture of the damage and forward it to the company, which i did the same day, it took them 2 more months to finally replace the damaged product after calling the managers brea, and jay, it was almost impossible to talk to the company directly. JAY the store manager promised to give me a discount back for all the troubles i have gone through, but now its been almost 4 months i keep calling jay the store manager leaving him massages to call back, he never returns my phone calls, this company looks great when you walk in, you think you are getting a quality material for the amount you are spending, but i will never recommend someone to spent a dollar in this company they have a very poor customer service.

Pottery barn

THESE GUYS ARE SO AWESOME! The store has some amazing quality things. Whether you want furniture or simply some sheets, they have the best. Customer service is the best! Lupe, you rock! Thanks for all the help. Highly recommend!

Stopped by here with the wife who is expecting our first baby!
We wanted to decorate our nursery and build out our registry and this location we heard is the best location in the LA area. The location here is def one of the bigger locations and prob the biggest I have been too.
The staff here was super nice and helped us get the scanner going for our registry. The most important thing here is the patience they have with first time parents… always important.
The quality of the stuff at PBK is fantastic although not as nice as Restoration Hardware. We have not received any of the pieces yet for our nursery, but looking at the product in the store, you can tell these are quality.
Will def be back to this location in the future when shopping at PBK.

Super unhelpful saleswomen. Maybe they assumed I wasn’t planning to spend a ton so they didn’t seem to care about customer service despite it not being crowded at all and the store being well-​staffed.
I’d ask a question and the woman would walk away never to return. I’d see her helping someone else and then she’d ask if someone else answered my question as if I should’ve known she’d disappear.
Was planning to make a Christmas purchase in store and instead decided to do so online. I don’t know if they work on commission, but either way I didn’t want to continue wasting my time waiting for someone to spend more than 5 seconds with me.

Quality of products for PBK is terrible in my opinion. They do not look what looks to be worth online in person.

Great customer service always so that is why i would give 4 stars when their goods are worth 2. I used to be a huge fan and spent $ 300 on beddings for my daughter’s room and $ 300 on décor for the room… It has a clean and classy look but very disappointed with quality…
Bedsheets aren’t super soft. They are low thread counts for all of their selections but their price is double or even triple. Every time out of the drawer, it is wrinkly which j find soo annoying!
Bought 3 frames here and one has cracked… The huge turtle accent pillow is already torn and falling apart. I would save $ and just buy things from your local target.

Came to the Pasadena location because they said they have a larger store. Asked one of the girls for her assistance with purchasing a bedroom set for my daughter (bed, trundle, nightstand, and dresser). I asked her basic questions which she didn’t know the answers to. The finish on the bed completely did not match the nightstand on display next to it even though they were convincing me it was part of the same set. They did not have a dresser on display. I asked for her to call the grove location to see if maybe they would have it on display so I can see the finish on it and her response was they won’t have it because we basically all have the same stuff. I asked her to check on a bedding for me; she said they didn’t have it but she could check the computer. Few minutes later she doesn’t come back I go to find her and she’s wrapping a gift for another customer. When I asked if she found the bedding she said she didn’t even look for it.
I am stunned with the customer service at this store. Have purchased numerous things from the grove store and they were always very helpful. I called the grove store myself after leaving Pasadena and the girl told me they DO in fact have all the pieces on display including the dresser and she said the finishes were all the same. I guess Pasadena doesn’t care to make a sale so I went to the grove to make the purchase.

Terrible customer service as if the employees were annoyed at doing their job. I and my mother in law were disrespected and we had bought an entire bedroom set of furniture for my son’s nursery. We also had their complimentary design services come to out home — they were late, she didn’t offer advice in person and said she would send me an email that I NEVER received and it’s been a month. If it wasn’t that the products sell themselves I would never buy anything from them. They need to rethink PD topics and hire a new staff. Miserable place of employees who know nothing about the products sold at pottery barn kids.

Came here with the hubby when I was preggo in search of new furniture to decorate our nursery-​for our baby on the way! We opted to drive out to his location and IMO it was one of the larger PBKs I’ve been to!
The staff was super helpful and we were able to pick out a crib, an area rug, a dresser/​changing table and nightstand! Their selection is larger than most other baby stores and the quality of their furniture looks so fancy chic! Once we placed our order we waited about a week for our items to arrive and we couldn’t be happier with our scores!!! High five! :D

My wife and I love Pottery Barn. This was my first trip to a PB Kids as we are now expecting our first child. The store is really cute. It’s not very big so it doesn’t seem very overwhelming when you step in. PB always has pretty good quality items and we bought our crib here and registered for a few other items so we could buy them later online for 10% off. What’s best about this store is the great customer service. A friendly associate walked us around and helped us add any items to our registry we couldn’t scan. Everyone was very helpful and I didn’t have to spend a whole half day here waiting around for people to help me.

Service was good. Hubby and I came in to check out gliders and the customer reps were very helpful. The store was a little crowded of merchandise but that’s typical since it’s in Pasadena and it is a great location. Ended up buying a couple of stuff for our upcoming newborn and very happy with our purchases.

PB Kids is super cute!!! I went here to find a gift for my co-​worker and the lady who worked there was extremely helpful. She printed out her registry for me and even wrapped the gift with with «baby boy» tissue paper. Everything in the store is overpriced but that’s expected. They do have some pretty good sale items though. I even managed to get some cute sandal stickers for the kids at my work. If you need a nice baby gift and don’t want to spend forever looking for one, come here!

This store is in a great location. PLUS there is a parking lot in the back. Sales associates are really nice. I had both of my baby shower registries here.

I don’t know about you but baby/​kid stores overwhelm me and stress me out– but this place does just the opposite! It is such a fun store!
I have been in this store 4 or more times now and have enjoyed every experience!!!
Not only are the products incredible quality and the merchandising is creative and welcoming but the employees are fantastic!!! I have been assisted by Holly who was incredibly helpful and even called me up when they had specials on items I registered for. (oh there baby registry is easy to use and you get 10% off anything on your registry when you complete it)
Ive purchased a crib & a storage changing table system & there delivery is awesome (can be a little pricey but you don’t have to do anything– I’m preggers so thank goodness for that) as they assemble everything for you and fast! Plus the the furniture is solid and great quality– worth the money!