Pivoine Nail & Spa

Jessie is amazing! Very professional, gentle and super clean. She was very careful with the implements and my level of sensitivity. Great work, polite and relaxing experience. The salon is very clean over all and the use freshly sterilized tools for each client. The girls at the front desk are very nice and helpful. Highly recommended, I’ll be back!

Love the service. I get pampered.
They also have regular or natural.
The regular mani pedi is very reasonable. $ 20 for the mani.
But if you want the all natural it’s more like $ 50.
I always try and make it here when I’m in pasadena. All the girls speak English. And never talk in another language to other girls while they are doing your nails.

My girlfriend and I went there about a month ago. The place looked very clean. I had a pedicure, no problem. She had a pedicure, fill and gel polish. Within 3 days it started chipping and lifting. She went back within a week to talk to them about it and the manager was extremely rude, expected my girlfriend to identify exactly who had done her nails. Of course, she didn’t know her name, and she was not there at the time. The manager did not offer any solution, said they did not have time to fix it and that they would be calling her within a few hours. We never heard back from them. We would not recommend this place and we will never go back.

Found the Salon on Yelm and was not disappointed! Lovely environment. First time for a Gel Pedicure and very pleased with the results. Really took time to do the Pedicure and at the end did a wonderful leg massage. Would definitely recommend. Hope the promise that the gel polish will last through the holidays

This place was very nice and clean. The customer service was decent. They offered me magazines and water while I got my services (gel mani and a regular pedicure). Total was 80 dollars which at the time was a lot but I thought from the service it was okay. However in less than a week both my gel and toe nail Polish is already chipped. I don’t even work with my hand and typically a gel nail Polish lasts for 2 – 3 weeks. I was sad because I felt that they were nice it’s just too bad that their nail Polish doesn’t last. I could easily get work done in other places for a fraction of the price that’ll last longer. I won’t be returning.

Talk about the definition of an «I charged extra» nail salon (I hope I can say this because I’m Vietnamese). The sign outside clearly advertised for a «$ 20 gel manicure» for the past few months. I learned too late that I needed to pay $ 20 extra if I wanted to get my nails trimmed and filed, since the gel manicure doesn’t include that… Also, to remove my old gel nail polish, they would charge an additional $ 5 extra. That $ 20 I expected to spend already more than doubled. On top, for my regular pedicure, which cost a steep $ 35, I was going to be charged another $ 9 extra to do a foot scrub, which wasn’t done as thoroughly as I usually get for $ 5.
The girls, although they were sweet and offered water, took really long on my nails (almost 2 hours where other places would have taken 45 minutes). In the whole time I was there, one customer came in (Friday after work), so it was really dead for the location. Also, they didn’t understand me the few times I tried to ask them to make adjustments to my simple manicure, so I ended up leaving with crooked nails.
Overall, I ended up paying $ 110 after tipping (I tipped generously because I felt sorry for the workers), which would have gotten me two trips to any other salon that would have done the same job in less than half the time. It’s sad because they are in a prime location and would have so much business if they didn’t try to fool their customers. Sadly, I definitely will not be a repeat customer, even though they appeared to be very clean.

Talk about splurging at the nail salon, yes– it quite expensive here but man did Amy do a great job on my manicure. I was literally here for an hour and a half getting my nails done. My previous gel manicure was done so poorly, (not naming the nail salon, but it WAS NOT this one) and I dropped by this place to get it removed and get a clean manicure so my nails could breath. She cleaned my cuticles to the T and shaped my nails so perfect! I had a great experience, and Yes, I will probably be back, but not as often since its too pricey. Thanks again sweet Amy :)

The people here are very nice and do a good job. The problem is the price point does not match what you get. $ 40 for a gel manicure. $ 5 to remove the previous gel polish (which they did while I was getting a pedicure so it’s not like I was taking up a chair). $ 1 for credit card service charge. There wasn’t anything special about the mani or pedi. I was floored when they told me the price. I was the only person in there for 1.5 hours.
One more thing, they did an extra coat on the tips for gel and my nails look like they have an ombré effect, not my favorite.

The people who did my nails are soooooooo nice! So is the manager who is a cantonese lady. She cared a lot about how my manicures will turn out. It’s so great for that.
It is a little pricy but the whole place is really clean. I did had troubles understanding what they’re saying though… sigh…

So yeah, this is my new nail salon! I was in a rut when my manicurist of four years moved away until I remembered this spot. I called spur of the moment and once again they were able to fit me in. I love the ambience, the style, the music. It’s just a peaceful, relaxing salon. I always bring my own polish but they seem to have a pretty decent selection of polishes. The nail tech took her time with my pedicure. She was gentle and thorough and the massage chair was comfortable to my 8 months pregnant back. I’ll be back!

Kinda pricey for the service I received. The girl at the front really was green and didn’t know what proper customer service was. She was nice so that is a plus, but for what they charge you would think it could be a little more. Came here in desperate need of a pedicure. Job was mediocre. Perhaps it was an off day in the salon. I may give them a 2^nd chance but honestly there was nothing exciting about it. I might as well go to another hole in the wall and get the same or better for less money.

Clean, professional, wide array of polishes (colors, brands and types).
Not crowded (you need to schedule an appointment) and a very spacious, peaceful environment.
My technician was Amy. She did an amazing job on my manicure and pedicure. Amy was very sweet and very professional.
She was super precise and made sure to put two quality coats of color on my nails (caution: It took a few hours to be properly, fully dry, because the coats were so thick — which is what I prefer).
Manicure and pedicure is $ 50. Slightly pricey, but worth going if you’re in the mood for a special treat!

I really like this place it’s really nice and everybody is very friendly and accommodating.
Every time I get my nails done here is a pleasure. Sometimes they can be a little slow but they definitely try to make you feel comfortable. The actually do a great job at their customer service which I can appreciate very much. They do hand design which I never want to rush because they do a great job! They also do wonderful gel nails and they last about one month, so worth it. They have different colors and they are not Afraid to play around with the colors.

The lady at the front desk was unwelcoming and had an irritated and negative attitude. She charged me more than the price we agreed on when I walked in, and In the end was very pricy for the services I received. The nail technician was very nice, unfortunately the woman at the front desk ruined the experience for me with her rude behavior. I definitely will not be returning.
F**k this place.

Amy is a rock star! I have not had a better manicure in my life. she did such a great job of cleaning my cuticles and I even had a split below the quick that she was able to fix. I will definitely be back.
The salon is new, clean with glass bowls for the pedicures to reduce bacteria. I really like how they have you sign the tool bags for verification that they are clean.

Well, right after I write a glowing review, I have a terrible experience. How unfortunate but I have to update my review as I don’t plan to come back after today.
I’m sitting here waiting for my 11:30 appt and it is going on noon with no end in sight. What made me decide to update my review and share with others is that clearly the receptionist who booked my appointment this morning does not know how to properly space clients. I hurried up to get over here as I made the appointment only 1 hour prior. In that time, there was either a walk-​in or some sort of oversight in how long it would take to finish the previous customer. What has me so angry is that I would have just made a 12pm appointment if thats what was available. But instead, there was no phone call to say «we’re running late, take your time» or «we are running late, can we reschedule you to noon or 12:30″– no apology when I show up while both techs are still CLEARLY In the MIDDLE of service with other customers. Nope. None of that. I had to ASK «how much longer is this going to be?!» The receptionist asked Lynn while she was working on someone else (clearly uncomfortable) and then came back and said «at least another 15 min. Are you leaving then? Or what do you want to do» Um… WTF?! When I pay nearly $ 90 with tip for a gel manicure and regular pedicure, I expect service to be much more extraordinary than this. It’s simply unacceptable. The receptionist could have at least offered me water while I sit here for 30 minutes waiting…
UPDATE– i decided to leave after I finished my review as it was now 40 min past my appt time. When I went to let the receptionist know I needed to leave, she didn’t even look away from the computer screen to acknowledge me. I was like «hello???» Then she simply said «ok» and rolled her eyes. She didn’t ask if I wanted to reschedule, she didn’t offer an apology and she certainly didn’t admit any fault in screwing up the schedule. F YOU PIVOINE. Hire people who are competent, friendly and PROFESSIONAL if you want to keep loyal clients.

Let’s start with the positive!
Clean
Very well put together atmosphere
Tons of color choices
Precision to shape
Painted toes — great
Now the cons
I had a team working at the same time on gel nails while I received a pedi.
Normal time this takes 45 minutes
Time it took here 1:45 minutes. For that time and what I paid, it should have been FLAWLESS.
This went beyond anything pleasurable to the point of «oh my God, are you done yet?!»
Painted nails– I wear the same color all the time. Black. It always takes two coats and looks great. She did three coats which took incredibly long. I thought they were fine when I left, but the lighting inside is dim (evening time). When I got home, I could see steaks and unevenness.
The gel brand was one I have never seen used, which was probably part of the problem. I did not pick the brand, I asked for black. I wonder if they chose the higher end brand but did not tell or ask me. If that was the case, the quality is less then desirable.
Price — for the service I received and the time it consumed, totally unacceptable!

I’d give 0 stars but Unilocal is nicer than I am. The customer service in this place is absolutely atrocious. I am appalled that anyone can run a business this way. My friend got an extremely expensive gel manicure that they said would last at least 2 weeks. It chipped after 1. I went into speak to them about the difference between a regular mani and a gel and explain the problem to see if we could all have a happy resolution. I was then verbally harassed about how it was my friends fault and she did it on purpose and there was absolutely nothing they could do. They even threatened to call security on me! I was being perfectly polite. Terrible customer service. I will never ever go there and I recommend you don’t either. Unless you like getting low quality rude service.

I came here because I work closely to this salon and I needed a pedicure stat! The staff was super attentive and professional. The technician used all new tools so, you know everything is clean. They offer you refreshments and a choice of two polish brands. For $ 3 dollars more you get a polish that last longer. Supposedly. I have found that toe polish always last longer unless you usually go running through mud bare foot. Just sayin. All in all it was a nice service. Not great. My pedicure seemed rushed. That knocked off a star. Also, they charge you $ 1 to use your card. That also knocked off a star. I guess they don’t consider credit/​debit cards as bona fide forms of payment.
Sadly, I don’t see myself returning.

This is my first review on Unilocal,and I found it a need to let everyone know what a great job they do. First off, the art work I’ve had them imitate from Pinterest always turns out beautifully. Even if they can’t do an exact replica, they ll always try or suggest something similar. But I really like going here for the professionalism of the staff, and especially the detail on sanitation. Most places reuse their nail filers and tools, but pivoine makes sure that you sign their tools before they open the bag of tools, indicating that it’s all been properly sanitized. All nail filers are used only once and thrown away after the first customer. These may be minor things, but at the end of the day, that’s what you re paying. I would not recommend this place if you re looking for a $ 15 mani, you get what you pay for.
My only complaint is that they don’t stay open late enough! And I can only go on the weekends. I hope you ll enjoy it as much as I do. That’s all.