PHAT Energy

I reported an issue with my system, found a panel not producing in the Solar Edge monitoring, back in December. Had to call many times before two Bob and Steve came out to the house without informing me first. Steve said he would be back within a week, and never came back. No longer return my calls. It’s been 4 ½ months already since I originally reported the issue…

I have had the absolute worst time with this company. My wife and I built new construction and were able to provide anything Phat needed for installation. They didn’t ask for an IT port near our inverter, and after our CAD cable was strung throughout the house and all construction was complete they asked why one wasn’t there. Phat also did not know that the final inspection card had to be scanned and forwarded to the city of Pasadena. We waited weeks and weeks for the system to be turned on because of that error. Phat also delayed our rebate by not getting in the site/​installation plan showing the proper orientation of the system on the roof. To add insult to injury, they’ve not provided the monitoring system they’ve promised, and since our final check was sent it, Phat has made it a point NOT to return my phone calls or emails. I had to physically go to their office to get someone to speak with me. My wife and I are also very disappointed with the performance of the system. We had solar on our last home since 2004 so we knew what to ask for and what to expect. Needless to say, we are completely underwhelmed by the system they sold us. If my wife and I could turn back the clock, we would’ve never dealt with Phat Energy. That was our BIG mistake.

We have a historic house in Los Angeles and incorporating solar while respecting the house was very tricky. We also had limited space for the panels because of the design of the house. We were delighted with the careful and intelligent design work which makes the panels almost invisible from the street. The super efficiency of the panels was very important to us. The crew was professional, intelligent and courteous, managing some normal hitches with kindness and grace.

These guys are great. Their installation was flawless. Not a nail or screw was left behind. There was no pressure to over-​install. There were federal and state rebate programs going on during the time I decided to purchase and PHAT’s people did all the paperwork. The savings are continuous with this product. They have also helped me with cleaning and maintenance these last 6 years. We had heavy winds a couple of years ago and the installation held firm. I have never had problems with these panels, unless you call electric bills in the negative numbers or an annual check paid to me from SoCal Edison a problem! Good work, good product. good investment from a great company!,

From first contact to handling warranty issues — PHAT has always exceeded expectations — They handled a difficult permit issue, found me a great roofer and lined up the financing — they handled the rebate process flawlessly and when I had a warranty issue — it was handled in an extremely fast and professional manner.

Thought I would pass on a compliment we received on the installation of the solar panel array. We’ve had a few leaks (not near the solar panels!) and so we had a roofer come take a look at them. One of the first things he commented on was how good a job had been done in installing the solar panel array. He said he hadn’t seen a better one in over a year. He said most of the installers are just now starting to use the type of roof jack that you used, what, 5 years ago! He was very impressed with the work that your crew had done. He was so impressed that he took pictures of your installation as an example of how it should be done.

Phat Energy is a local solar energy provider. They do great work, and are a good group of folks.
I found them professional and informed.
What is also great is that they are local here to the LA area. Go local. Go solar. Go green and save some green!