PawFection

If there is option for zero star, I would definitely choose zero star.
This is the worst Pet Boarding store that my poorly pet has stayed ever. She got injured while she was staying. My Huskies （Snow) was staying two nights from 2÷5÷2016 to 2÷7÷2016 because whole my family were out of town. We picked her up on 2÷7÷2016 and discovered she was injured on her left front feet. There is a hole go through her left front feet. She weights around 50 lbs and she can barely walk. We have talked to store manager and he is NOT FRIENDLY at all. He says it was not their fault and they will not take any responsibility of that. Later on, he called back and saying Snow maybe got injured while she was playing with other dogs. Should not they keep an eye on what is happening when dogs are playing together? What is point of we paid and turns out my dog got injured? We are so mad at their attitude of settling this matter. I feel that they do not care about what was happened on my dog. We have requested video record and they refuse to provide it. We are worrying that this issue could happen to OTHER DOGS as well!!! We have been contacting Animal Protection Organization and Court as well to seek legal means to protect my dogs and others!!!
EVERYONE SHOULD BE AWARE OF THIS STORE!!!

We’ve purchased dog food from here for the past few months now. The prices are definitely the best around town. Jessie was very helpful and friendly. He gave us a bunch of samples and a measuring cup for our obese pups. I love encountering people who are not only knowledgable, but truly enjoy what they do.
It is located just north of the 210 on Lake. Keep an eye out for it because if you miss it you’ll have to drive all the way around again.
They offer a bunch of services, including grooming and boarding. If you check in on Unilocal you unlock some great offers.

I have a seriously hard time finding groomers for my dog. He’s a maltipoo mix and they tend to keep his tail and face hair long, which I usually say I don’t want. We usually ask the groomer to cut him short, but they cut him so short that you could see his flesh… which is awkward. He was pretty much a naked dog for a month or so until his hair really grew in.
I didn’t care much for the grooming style and felt like they took it a bit far. Haven’t been back since!

Just picked up our dog from boarding here for two nights. She was a very happy dog! The staff is very friendly and I love the video updates on Instagram and Facebook! Will be using again.

I should have trusted my instincts, or my in stinks, because when you walk into this place, it stinks like a dirty dog! Customer service is poor, this is not a warm place, you’ll feel that as soon as you enter. I gave one star because my dog’s groom was decent, however, she came home with fleas! She did NOT have fleas before coming to this place. Also, I told them I would be picking her up after class, they said it was fine since they close at 8pm. Then I get a call saying they are going to charge me if I come in late. What?! I rushed to their office, was 4 minutes late, and they docked me a $ 7 late fee. Bad customer service, dirty facility and my dog got fleas!

Very happy to take our dog here for boarding. Have always had excellent customer service and always felt that Megan and her staff truly care about the dogs safety and well being.

O. k, let’s put all this to rest. I see great reviews, I see bad reviews. The one thing in common most of the bad reviews have is that they all seem to be new customers who want boarding. These reviewers also seem to have a history of bad reviews in their profiles, not to mention mean spirited, long winded personal attacks rather than informative reviews. Just cut to the chase. Good or bad? They all sound like bruised egos rather that real informative reviews. As someone who worked in the service industry for 8 years, I can spot the folks who think the world revolves around them. Get real kids.
I have 4 dogs of my own and I am just like all other pet parents, I’m cautious and picky. I trust PawFection with my dogs for daycare and boarding. I won’t go anywhere else. Period. PawFection is a «mom and pop» owned and operated facility unlike the faceless corporate run Petco or Petsmart, so a little dog hair in the lobby is no big deal to me. I respect that these young parents are also trying hard to make a difficult business work. Isn’t that the American dream? Everyone just relax.
So yes, it seems to me the staff are trying hard to be faster and better organized at the front desk as a privately run shop with limited staff. That’s good enough for me. Having to wait a few minutes to get the vet paperwork straight also isn’t a crisis. Trust me when I tell you I have had worse interactions at K9 Loft and other competitors. I did my homework. These guys care about pets and pet parents.
Give these guys a try. They have grooming as well as a separate grooming academy inside Pawfection. There is a lot of fun pet stuff going on there.

This is a review of their boarding services only.
While I was in Pasadena visiting family, we decided to drive down to Mexico for a couple of days. Not wanting to stress out my pup with even more travel, or have him endure the scrutiny of a border patrol agent, I Unilocaled to find out my boarding options nearby. PawFection came up and was, honestly, the only boarding that could accommodate my needs on such short notice since 1) I needed to do an early drop-​off and 2) they were extremely conveniently located and had good reviews.
I called on a Saturday to see if they had any availability for boarding my dog starting Monday morning through Tuesday evening. The polite gentleman on the phone informed me that they did have availability and since I had requested their cage-​free boarding, I would need to bring in my dog prior to dropping him off to have the staff assess his temperament. That’s a pretty standard requirement for most boarding places where your dog is interacting with other dogs, so I was expecting that. I told him I would stop by on Sunday for the assessment and he reminded me to bring my dog’s vaccine records.
I arrived early Sunday afternoon. Any positive associations I had with the prospect of leaving my dog here started to slowly disintegrate with each passing staff interaction.
When you walk in, you are immediately greeted by a welcome mat covered in the fur of their rolodex of canine clients. It’s really an interesting way of paying homage and showing appreciation for their clients, with this postmodernist work of art; however, it can also be misinterpreted as being really, really unkempt and kind of embarrassing. I get it, you also do grooming — there’s going to be some fur. But when all 3 of your paid staff members are not only NOT at the front desk, but sitting in this weird room with a glass wall chatting with eachother and not minding the dogs or the front of house — it just may also, possibly, perhaps, be kind of lazy.
I explained to the woman who came out from behind the glass that I was there to have my dog’s temperament assessed. She was nice, but seemed overwhelmed by the fact that she had to look at the incoming faxes for his vaccine certificate. I gave her my name as well as my dog’s, and despite there being maybe a total of 5 pages in the printer/​copier/​fax machine, she couldn’t find it. «I can see the logo from my vet’s office through the paper — that’s us,» I pointed out. Ah, yes, now I see it.
At the same time as I was checking in, another client came to check in for his dog’s grooming appointment. He also had sent in his vaccine information prior to his appointment. The search for the vaccine records had escalated. A second employee, a woman with glasses, came to aid in the search for the missing vaccine records.
Once mine had been found, the woman in glasses informed me that another employee would be taking my dog to meet the other dogs in the cage-​free roaming area. «Perfect,» I said. «Can I see the area where he’ll be staying?»
Furtive glances. Stammering. «Uh, well, the dogs get really crazy when someone goes back there.»
Ok.
A few minutes passed and my dog was returned to me in the lobby. «He was a little scared at first but then he did really well.»
«Great, can I schedule to drop him off on Monday? For the cage– free boarding?»
Woman in glasses: «Oh, let me check on availability.» Minutes pass. «It looks like we do have space — the cage free boarding is EXTRA though. It’ll be around… SIXTY FIVE/​SEVENTY dollars.» This was said in a tone that suggested it would be a deterrent.
«Yes, that’s fine.»
«Make sure to bring his food in a sealed container, otherwise there’s a $ 10 charge.»
That seems excessive but ok.
I noticed several business cards on the counter, one of which was for a local 24-​hour emergency veterinary hospital. «Oh, is this the vet you guys use?»
«Yes.»
“Ok, well, I’ll be in Mexico so my cell reception might get spotty. If anything happens, please do absolutely anything and everything for him.”
«Oh, well don’t tell me THAT! (laughing)»
1) How is me relaying medical treatment authorization for my dog when I am leaving him in your care in any way funny, especially when it would be difficult to contact me in case of emergency because I’m not in the country?
2) What does that even mean/​how is that a joke? Do you have some sort of agreement with the emergency vet hospital that gives you a bonus every time you send business their way? Am I to assume that you will authorize the hospital to perform expensive diagnostic tests on my dog because he became suddenly mysteriously ill? No?
When I picked up my dog two days later, it was after hours and so only one employee was there. He was very kind and accommodating. He gave me back my dog’s food container. It was nearly empty (I’d measured out enough food to last a week). And then he took my dog out of a kennel.
So much for cage-​free.

Love love love Kristin at Pawfection! And Willow is still just as beautiful and fluffy (two weeks later) as after we picked her up! A fantastic job, attention to detail, and Willow seemed to like all of the attention too. Kristin is obviously an animal lover. THANKS! We’ll be back.

Really great place. Full groomer and boarding available. The staff is so nice and great with dogs. Inexpensive toys and treats for sale. Joey is the best groomer, he even used a file for my dog’s nails instead of a clipper. I wish i could give more stars!

It’s been over a year now since my last review and we have been bringing Oreo here every week, at least 4 times a week, for daycare. We also use Pawfection for his overnights and his grooming. I have nothing but good things to say.
In some reviews, people complain about customer service, but I personally have never experienced anything negative. Not to mention, I care more about how my dog feels towards the staff than how I feel. So they don’t make a big fuss over me every time I walk in — big deal. My Oreo baby hurtles out of my car every morning, whimpering with excitement, and throws himself at Megan and Steven. To me, that’s what matters. If my furbaby is happy, I’m happy. :)
Also, for anyone with bigger dogs or «troublesome» breeds, check it out. They have all kinds of dogs here, no restrictions like other places.
Thanks, Pawfection, for keeping my boy safe and happy!

My mistake for not checking out this place before dropping off my pup for doggie daycare + boarding.
I was going out of town for the weekend and decided to take my dog, Belle, to PawFection for it’s raving Unilocal reviews. I’ve never relied on a dog boarding service when traveling, so this was my first time leaving my baby and I went into it feeling a little anxious.
From the moment I got there I knew I was never going back. Not because the place looked dirty or the other dogs looked unhappy, but because of the awful customer service. I walk in and no one greets me or even acknowledges me. Megan, the owner, and some guy that was «teaching her how to use Quickbooks» was sitting at the front desk and ignored me for at least a minute. Are you kidding me? You’re going to talk about the payroll while I’m standing a foot away from you and completely disregard me? I stood there patiently until my boyfriend walks in with Belle’s bed and asks if I’ve been helped yet. NOPE.
Finally, Megan looks up and asks what we’re there for. She was extremely irritable and cold. She never introduced herself or engaged with Belle, nothing. I knew that this experience was going on Unilocal so I asked who the owner was. As soon as I asked, her attitude completely changed and she was somewhat pleasant.
Leaving Belle for the weekend was tough, but the stress that came with that could’ve been alleviated if the people I was leaving her with were a little more welcoming.
Picking her up is a different story. The young lady at the front desk (didn’t get her name, sorry) was super friendly and helpful. The staff members we encountered the day we picked her up were all so nice and I’m really thankful for that.
To Megan: I understand you’re pregnant, I totally get it, but it wouldn’t hurt to be a little sensitive to those who have a hard time leaving their babies to total strangers. When I called to reserve a private room, I spoke with you and even then you were curt and frigid. I really wanted to like PawFection for future stays, but it won’t be happening any time soon.

I love this place ever since my husky Sapphire got ban at Pet Smart.
Huskies are known to be super hyper and playful so in short pet smart had trouble handling Sapphire
I was concern where to leave my husky, and my cousin and happen to find pawfection. I have to say it’s been a blessing.
I call first spoke to Beca, who was so helpful and explain the services they provide. Beca even told me to stop in so I can get a feel for the place.
My cousin and I stop by really nice place and its super clean. The play area was closed off to employees only but you could hear be dogs having fun.
Sapphire was a little nervous however as soon as she saw Beca she wen straight to her a gave a big kiss and was wagging her tale. We got to meet most of the staff and all were super friendly and love dogs.
This gave me peace of mind to leave sapphire there. The closet things is they upload videos of your dogs playing on their Facebook page. So cool to be able to see your dog play.
Thanks pawfection for providing peace of mind and great service.

I am surprised to see these good reviews… I was leaving my puppy for the first time (with less than a week’s notice) so one Sunday my daughter and I visited several daycare /​boarding facilities and PawFection was by far the worst experience and my 8 year old daughter was in tears when we left
First parking on Lake Ave is a nightmare but they have a lot in the back — when I called for directions to the lot I was told flatly it is in the back. (Thanks but that did not really help.)
After finally being able to park on Lake we go in and no one greets us for awhile. The space in the daycare is very very limited and none of the dogs seems happy. There were two staff members in there but they were just talking to each other NOT engaging WITH the dogs.
A staff member finally comes out I introduce myself, daughter and dog. The staff member did not even attempt to approach my dog or acknowledge her. (Come one even big box Pet Smart did that)
I then asked some questions and the staff member seemed like she hated life and hated us visiting. I was told I could not view the boarding areas, she told me they don’t have price list in store but didn’t I check the site before coming in…
So in short:
1. Rude customer interaction
2. No engagement with my dog (or the dogs in their daycare when I was observing)
3. Small indoor playspace
4. Annoying parking (though a fellow Unilocaler has good directions to the back parking)
5. My daughter left in tears feeling they did not love dogs and that IF we left our dog there she would be neglected
Hmm even with a personal reference from my neighbor my dog will NEVER visit this place —- not for grooming, boarding or daycare.
REPLY TO THE OWNERS COMMENTS:
While I understand your staff need to communicate that should not take place for 15 – 20 minutes while they are in the dog daycare area (other places manage to do this BEFORE /​AFTER daycare hours or during shift changes when at least one person can be dedicated to watching the dogs). What I observed was the dogs being ignored and the staff chatting which was concerning…
The staff member did not give me the option of a «viewing area» for any boarding options. The only viewing area I saw was the one for the dog daycare.
Lastly I did not inquire about pricing for grooming only boarding and was just referred to check the website.

I’ve been meaning to write this review for months!
I just opened a business in Pasadena and the long hours were starting to take a toll on my fur baby. Enter Pawfection.
The owners are amazing at what they do and the proof is that my pup is always so happy when we pull up in front of the shop. He gets super excited and can’t wait to get in. I hate being away from him, but love that they post little videos to their Facebook page so that I can see what he’s up to. They’re also really flexible with my crazy schedule and I’m so grateful for that.
We’ve used their daycare, overnight boarding, and grooming services. All have been fantastic! I also love that they work with local pet charities.
So glad that Pawfection provides a great home away from home for my lovebug! We’re very happy customers.

So happy to be back! My puppy-​child can be a brat and Pawfection has exceeded my expectations! Her last groomer (large Pet supply chain) left her looking so bad that not even in her cutest dress or bows could help! Thanks to Chris she is gorgeous again! Thank you for fixing her up and for taking your time and being patient with her sassy self! Pawfection gets an A+ for customer service. A+ for grooming knowledge and service and my favorite… A+ for affordability! Princess Victoria will definitely be back!
P. S. I also noticed Victoria was not her cranky nerves nelly self when I picked her up like at the other groomers.

Wow! They really care about the pets and pet parents here. I was a little too shy to mention the nails in person but the owner read my review and I think she personally made sure Mikey’s (my dog) nails were cut appropriately. And it was! I no longer hear the annoying clickity clack at night when he walks around.
So I guess the lesson is… don’t be shy!
Right now they have a pet secret santa too!
Basic bath $ 36
Basic groom $ 70
My dog is a golden retriever and shepherd mix but has hair of a golden. No other place has better prices except petco and petco does not make my dog smell as good as pawfection. If you find a better, cheaper place in Pasadena, please let me know, but I doubt I’ll be getting any messages.

So this place is cray. My dog walks in like, «Sup! Where’s my dogs at?»
And guess what… They’re everywhere.
I imagine that Scotch (my dog) reenacts scenes from Sex in the City with her girls. Sometimes I think she has kibble and sniffs some butts. She’s like having a Tartini like Carrie, then worries about how her coat looks like Charlotte, then gets down with the other dogs like Samantha. She doesn’t do anything like Miranda even though most of you would think she’s most like Miranda because of her red hair. But NO ONE WANTS TO BE MIRANDA.
Anyway, I’m putting this glass of whiskey down and going to give you the real review of the perfection that is Pawfection.
These peeps know their shiz. I take my dog in the morning and she parties. She’s safe and when she gets groomed there it’s like I have a whole new dog.
She comes home wasted. Check it! Bring your dogs, Scotch is down to party. @scotchthecorgi

My dogs are my babies and having to board them for a week made me very nervous! However, this is the only place I know that delivers such a high standard of care. There is always a staff member present, and they are let out in the evening hours just as often as they are during the day. I felt like they got lots of attention, and they didn’t even bat an eyelash at all my complicated feeding instructions, or the need to give my older dog two different kinds of medication.
Here’s the real reason why I am giving them 5 stars: A few days after I picked them up, an emergency came up and I had to take them back AGAIN. I was heartbroken to have to take them right back. But when I got there my dog, Lilly, who is afraid of everything (her shadow, dust bunnies, her food bowl) and especially strangers, blew me away when she went right up to Steven, wagging her tail. This was all the endorsement I needed.
Sure, they have reasonable rates and give you a discount for extended stays, and they offer cheap exit baths so your dog doesn’t smell like a kennel, but by winning over Lilly it is clear that they really love dogs and know how to understand them.
Sooooo impressed.

PawFection is amazing!!! I travel as a nurse and I was nervous about leaving my first puppy anywhere. When I came across PawFection four months ago and it’s great reviews, I decided this was the first place I would go!
Megan and Steven are so nice, friendly, and caring about all the puppies there. There are always plenty of pups that make it easy for socialization of your dog. Staff has always been courteous and answered my calls when I check in on business trips. Ive boarded multiple times and always board my puppy Noodlez in the private room overnight and do the doggy day care. She loves it and is always so happy!
Very affordable and staff makes everything so easy!!! Couldn’t thank the team at PawFection enough !