Patagonia- Pasadena

This store is always so friendly and I visit, whether it is for yoga, shopping, or a special event. They really care about their customers and make a difference in the community with educational and wellness events. They will always get my outdoor wear business. And check out their book selection! Some great reads from many authors.

Nicest staff ever. Mega accommodating. Always a good sale! Patagonia rules! You can drop items off here for repair too!

This was first time at the Pasadena store and I must say the customer service was amazing. Romeo helped me with an exchange and he really went out of his way to assist me. With that said, I highly recommend this store and especially Romeo.

I LOVE Patagonia.
You can’t go wrong with having a better sweater on you at all times.
This store had a small selection of good women’s items though :(

Great store has a good vibe, costumer service is great. Would get a five star rating if they had more variety selection.

The store itself is nice.
My experience has been that their merchandise is good to very good quality.
Good value if you find what you want and use it for years.

Company values and production of product is appreciated. Cool store with strong image. Take a stop in and check it out.

Hip location. Great products. Good service. But I was disappointed by limited selection. Better off shopping online.

I’ll be honest – I didn’t buy anything here. I stopped here en route to a hike in Azusa after a quick Starbucks stop. I was hoping to get some hiking poles but a sales guy informed me that they only sold «soft goods.» Still he directed me to REI in Arcadia without trying to sell me anything, so I have a good memory of the store on backlog in my mind.
I’ll be back. (For «soft goods»)

I truly love their merchandise and the quality is always above average. The one issue I have is they often have limited sizes or not a wide enough selection to choose from.
The kids area is dinky, so if your looking for any of this type of merchandise, order online and just return to the store if you need to.
The workers are friendly, but sometimes seem to busy to help you. Maybe I just caught them on busy days each time.

Purchased a nano puff hoodie, the customer service was excellent. I had sizing questions which were answered knowledgeably. Also was shown how to properly compress the product into a bag. For good measure there was a celebrity in the store! Overall it was a wonderful experience and I walked out wearing my jacket.

I dropped by here today in search of a jacket in a particular color/​size that I couldn’t seem to find anywhere online. The staff was incredibly friendly and one, a woman whose name I can’t recall, was kind enough to locate one of maybe three of this size/​color left in the entire company’s inventory. Happy to say that it’s being shipped to me. Will definitely shop here again!

Staff are friendly and knowledgeable. I like the Patagonia brand it’s just that they are so expensive.

My boyfriend and I always stop in here, while in the OTP area. Patagonia seems few and far between in CA and I guess rightly so — where would you wear this stuff most of the year, unless you are traveling to different climates. I love it though! I also feel their selection is not as great as in other states and could definitely be tailored more towards the weather in SoCal and the women’s selection can definitely be expanded.
I’m an outdoor enthusiast who is always on the go and I love the quality of their apparel. Most recently we discovered their Truth to Materials line. I love this company and everything they stand for.
We also caught a screening of DamNation here earlier this year.
Great store! and you have to check out the kids stuff, it’s the most adorable ever, makes you want to bundle up a baby and fly them to NY in the dead of winter!

The best wetsuit anywhere on the planet? I think I’ve found it. Having surfed in some of the coldest places on this watery ball, including Scotland, Ireland & Tasmania, I know a thing or two about wetsuits and the chill. I’m the crazy Yank surfer-​girl who prefers a ³⁄₂ no matter how cold it is. Thicker mils and the weight increases drag but paddle hard and fast and you’ll generate all the heat you need. I’ve had Aleedas, Billabongs, Body Gloves, Rip Curls, Roxys, O’Neills, Coral Reefs and a few odd brands. None of them come close to Patagonia quality.
Prices seem a bit high compared to others but you’re buying into comfort and an eco-​friendlier product and that makes it worth it. No pinching or binding, baggy spots, exposed seams, or the need for assistance to get into or out of. My Patagonia wetsuit is as easy to slip into as a sale at Nordstroms or a great martini.
Trust me, I can’t stand the chill of the sea but I love surfing, especially when warm and comfortable. Patagonia makes it work for me without any of the loud colors, neon brand-​naming, hype or bull, just the best. The best is what I want.
Be sure to catch Patagonia’s new movie «DamNation»

First of all, their clothing is expensive BUT it’s made to last. I highly suggest that you browse through their sale section to find an item that you’ve pondered purchasing for a while. They are having a 50% off sale this week, from August 15 through the 25.
Sometimes it seems like the quality of their clothing is neck and neck with The North Face but all that I care about is staying warm while not looking like the Michelin man. Ladies, you know what I’m talking about!

I recently discovered Patagonia while trying to find some warm clothes. I love their recycle program and the way they try to be more green. The clothes are a bit expensive but have seemed to hold up pretty well in the last couple of month we will see how it does in a year or so. Customer service at the stores and the chat option online is always great.

Love the location of this place (although paid parking sucks, but hey, it’s Old Town Pasadena). The stuff here is amazing and warm, the sales are great, and service is amazing. Staff don’t get commission off your sales so they are honest when they are trying to find what best fits you. Last time we were here, Greg helped us. He was very informative and was not pushy at all.
Will be back when I need more stuff, although Patagonia lasts forever!

I’m an outdoorsy kind of girl so it’s no surprise that I love Patagonia!
After reviewing the sale items online, I dropped by the convenient Pasadena store for the sale (50% off!) & left with a rain jacket plus two silk-​weight shirts. The staff was amazingly helpful and personable.
While I was across the street, I looked at the receipt & noticed that the sale price was not applied to one of my purchases. Because of the item’s color (black), it was not on sale. However, it was& the store did not carry any of the sale colors. One of the employees said he would give me the sale price! What GREAT customer service! I will definitely be back!

What can I say, I had a wonderful relationship with these guys for the past four years!!!
Customer service here is not to be touched by any other store in or out of the area. They help with what ever you need be it fashion or function. The products are the best in the industry and the ethics of the company are equally matched.
I wear my gear to climb, hike, cycle, travel, and work sometimes. Being the founder of a hiking group in the area now
I will continue to suggest people come to this store for there every outdoor need.
Ethics-​wise: Yvon Chouinard
is the epimony of an ethical businessman. For a company to tell you how much energy it take to build their product and suggest that you should possibly reconsider IF you NEED the item at all or could use something you already have… is just not a normal thing to see in the marketplace but Patagonia does just that!!! Everything they make is now recycle-​able and most things are made from recycled materials. These guys have been doing the «green» thing since the 70’s and they aren’t just hoping on the Green bandwagon like many to sell more units. They are partially responsible for the Clean Climbing of today in the rock climbing community. Yvon even started the
to give back $$ to grassroots organizations that help with environment.
Durability: This stuff just doesn’t fail!!! It does what it is designed to do and if not they warranty it for the life of the product, Period! I have seen jackets that had a failed zipper from 20 years back come in where they will gladly repair the zipper. This is not to say abuse this policy with your cigarette burnt clothes but they tend to help anyone out to keep the product from failing by education and standing by their product 100%.
What a blend of fashion, function, and environmentalism!!!
Customer for LIFE!!!