Paseo Jewelers Inc.

Went in to get my wife and I’s watch band links taken out. The guy charged us $ 20 for maybe 10 minutes of work. Which i wouldnt normally be upset about but he was extremely rough with the bands. I could have got this same job done at Macys for free but i thought I’d give the benifit of the doubt. Definitely not worth it and a very take advantage of the customer jeweler. DO NOT GO HERE.

Wow! I just finished a phone call with Christine in regards to a Scott Kay Bracelet. I’m a return customer from a few years ago. I have purchased some custom Scott Kay rings I ordered through them. They also took the time to send my Scott Bracelet in for a spa cleaning. To my surprise when i received it the bracelet, it looked brand new. They didn’t charge me a dime.
I believe in Unilocal reviews. I’m surprised to see some of these 1 star reviews. As a business owner myself, social media reviews matter. I’ve read some of the reviews and I’ll keep my comments to myself.
From day one as a customer they have always treated me excellent. For the person who mention you would give then 0 stars if Unilocal offered, well they get 10 stars in my book. Keep up the good work Paseo Jewelers!

My fiancé got me my rings from here and it is beautiful. The ppl there are very friendly and nice.

Something seems so off about this review system Unilocal has. They give it 2 stars with 11 reviews, yet every other «not reccomended» review has a full star rating describing their similarly extraordinary experience with Greg and Christine at Paseo.
My fiancé and I had our engagement rings designed and crafted by one of the few people in Los Angeles who are able to work with four rows of channel set diamonds.
The rings that he and his beautiful partner, Christine, designed for my fiancé and for myself are exceptional, one-​of-​a-​kind pieces of art.
Even when we we were out of the country, Greg and Christine were extremely reachable and communicative about everything I asked (of) them.
I’ve had people ask me to take my ring off so that they can hold it, even have had distant acquaintances ask to photograph it.
I cannot help but to think the individuals describing a dissatisfying experience were merely having a negative experience due to their own emotional state at the time. I CANNOT fathom, nor have I ever experienced anything less than perfection from these master artisans.
Congratulations on opening your stunning new store in Culver City, guys.

DO NOT BRING YOUR WATCH HERE.
I came into this shop to ask where I could find a watch repair place and the manager said «that’s us.» I was actually looking for the Watch Hub, but I thought I might as well give these people a try. BIG MISTAKE.
I asked to have a few links taken off my brand new Kate Spade watch and the repair guy obliged, also offering to put a new battery in the watch. Soon after leaving the shop, I realized that he had damaged the back of the case, probably when he inserted the new battery. There was now a little piece of metal jutting out of the case that irritated my skin. I took the watch back and explained what had happened, and the guy immediately started saying that the watch had always been like that and that it was supposed to look that way (?!) I told him I just wanted to have the links added back on so I could try to return the watch or sell it on my own. He quickly proceeded to reattach the links and obviously didn’t charge me for this. However, I later noticed that he had messed up again: the screws that hold the links together were either loose or stuck, slightly jutting out of the watch.
Bottom line, I paid USD32 to have my brand new watch RUINED by these savages. Please save yourself a headache and DO NOT COME HERE.

My husband took my engagement ring and wedding band here to get resized into a 6… paid a boatload of money and had the diamonds re-​tipped in the wedding band.
I get the ring and it’s WAY too big… we come back to get it resized (waited til after I gave birth to our child to make sure the new size is the correct size), and they say «oh, the engagement ring is a size 6.5 and the wedding band is a 6.25, and these diamonds on the wedding band are about to fall out, they need to be re-​tipped.» Funny, because YOU’RE THE ONES WHO DID ALL OF IT.

Very mean jerk working at the counter. I will NOT be returning to this place ever again. I am appalled. I will NOT be returning to this place #!!!

I went to them because I needed my necklace shortened as well as getting a knife engraved with my friend’s initials. The necklace was shortened really quickly
The first knife was engraved incorrectly and after I call to Paseo Jewelers, Christine resolved the problem and ordered a new knife for me and had it engraved perfectly.

Looks like I’m not the only one who’s had a bad experience here.
Last Thursday, I was desperately looking for a jewelry repair shop for a necklace that I had just broken while driving home. Four hours prior, my big sister had unexpectedly passed away and this necklace was all that I had that belonged to her. I went to Paseo Jewelry at Paseo Colorado and was treated rudely. The guy at the counter said he coudn’t fix it, even though I told him about my situation and was asking for his help. He didn’t offer solutions nor recommendations, he just looked away and kept doing his business. What is wrong with this business? No one wants to buy from a place with shitty service.
I then Unilocaled and found Prestige Jewelry. Phyllis helped me. She saw my necklace, offered solutions, then quickly fixed it. She didn’t even charge me. This is customer service at its best, and I’m so thankful to Phyllis for doing what she did. I didn’t have to explain anything to her, she just looked at the necklace, found a solution and took care of it. I will definitely go to her and recommend this shop to anybody looking for excellent customer service when buying and/​or repairing jewelry.
GO SEE PHYLLIS AT PRESTIGE JEWELRY INSTEAD!!!

Wow. I’ve never been as humiliated as I was today by the rude service I got at Paseo Jewelers. So much so that I have to write about this to warn other customers what they are in for.
I own a Rado watch and need it sized. It’s a limited production ceramic watch with special hardware. Despite the negative reviews I read on Unilocal,I decided to give them a chance because they have «expertise» with Rado’s. When I walked in and explained that I want it sized, the blonde woman who is the manager looked annoyed that I dared to ask about what is in the watch band links. Then the repairman, a pushy, foul tempered older man with a heavy accent, barked «are you going to size it or not?». I dared asked about the band because I have a sincere curiosity for how things work and frankly I was excited about my new watch and wanted to know more about its unique inner workings. Also, I need to have confidence that the person working on my $ 3000 watch is experienced and competent (ceramic is strong but incredibly brittle). Bad idea. He exploded, raised his voice at me, and demanded that I leave the store immediately. I was so shocked because this outburst was so inappropriate that I didn’t even know what to say. I stood there in disbelief as he proceeded to spew. Before I could defend myself verbally he stood behind the counter and threatened «you want me to beat you up to get you out of here?». Unbelievable. The last time I’ve been threatened was in high school. This was so out of line, and physically laughable, that I brushed off his threat and let him run with his own tough guy delusion. When I finally got a word in I asked, «This is how you treat customers?» and he sloppily muttered, «This is how I treat customers and they don’t like it they don’t come here, get out!». Ouch. I got the sense from the blonde manager that she knew his reaction was extreme, but clearly this is a regular occurrence. Nevertheless, when I told her that talking to customers this way was wrong on every level, she turned it around and told me I was wrong for questioning them. «We don’t need to tell you how we size the watch. I’ve been in this industry a long time, I know how to treat customers». They do, which is why they are working hard to earn themselves every negative feedback they receive.
Ultimately, I walked away from that God forsaken place angry but glad that I kept my cool and my money. It occurred to me that he treated this situation of me asking questions like I was going to steal industry secrets (evidently both clowns never heard of Google). In reality, he had no answer to my specific question. He isn’t qualified to do the repair and got really offended when I realized it. I can only imagine the lame excuses they would have given me if they damaged the watch. It would have been my fault, just like the blonde store manager told me about me asking questions. How silly, misguided, condescending, and pathetic. They think their customers are stupid.
As a disappointed [non]customer to anyone reading this review, don’t go there unless: 1) you feel like being insulted, talked down to just for asking a simple question, and even threatened, or 2) you want to revel in the spectacle of a poorly run, failing business. To competitors; please go there and take notes on how NOT to treat your patrons. Try asking Paseo Jewelers questions or testing their knowledge and watch how quickly they’ll get on the defensive. Seriously, literally demeaning and arguing with a customer for asking a question that they totally misconstrued? They are too arrogant to get out of their own way. A couple of years from now when they go out of business for chasing all their customers away, they won’t even know why they failed. Finally, as I walked out embarrassed I remarked that now I know firsthand why they got such bad reviews. The manager argued, «People who read the negative reviews on Unilocal that come in are always the problem.»…interesting. They made it abundantly clear that they don’t care about your business, so don’t give these unqualified hacks the satisfaction of taking your hard earned money.

If I could give them 0 stars, I would. But unfortunately, Unilocal doesn’t allow that.
So let me start off with what I was doing there in the first place. My grandpa had recently passed away and left behind his Rolex watch. My parents didn’t know what to do with it, so they told me to go to a watch repair shop to see if it was real. And if it was real, to get it serviced and cleaned up to sell.
I had already gone to Shant’s, down the street (awesome guy, btw). And he looked at it, opened it up, and appraised it on the spot. He even offered to buy it as is. He told me the approximate cost of the repairs, what year it was manufactured, etc. He was amazing.
I wanted to get someone else’s opinion and I was passing by this place. I went in, and right away, I didn’t feel welcomed. The blonde woman with an accent behind the counter was busy flirting with some customer. She looked at me, ignored me, and continues flirting for an extra 10 min. After the customer left, she asked how she could help me, and I handed her the watch and asked if it was real (to test her). She wouldn’t even touch it and said, «We need to open it up with the special tools and look at it. You’ll have to leave it here. It’ll cost you $ 50. Five zero.» She wasn’t even looking at me when she was talking to me. She was looking past me, probably looking for the guy she was flirting with.
But anyways, $ 50 to LOOK at it?! Shant’s opened it for free! I thanked her and walked out.
Avoid this idiot.

I thought I should add that I am enjoying my Tag Heuer Carrera, Baume & Mercier Hampton & Riviera, and Rado Ceramica watches that I bought elsewhere… :)

These folks are idiots — stay away!
I needed a link taken out of a watch band — they wanted to charge 20 $ and have me come back in two days! For real?
The attitude they cop is not to be beleived. They don’t have time to talk to you if they dont’ think you can afford to buy the store. They have no idea how to build a long-​term relationship with their customers.
Maybe they are retailing something, but they obviously don’t understand how to be successful as a jewelry store.

My experience with Paseo jewlers was absolutely atrocious. My father wanted a watch for his birthday so I took him to Paseo jewelers thinking this was a high end store. He chose a $ 300 plus watch, and was assured when he purchased it that the store stood behind their products… what a joke! Over the next two years the watch continually stopped running. He came into town twice to visit and both times brought the watch into Paseo jewelers and explained the problem. Both times they insisted it was simply a battery issue, not an issue with the watch, and then charged him to replace the battery.
The issue persisted. I brought it back a third time and they refused to even look at it because it was no longer under warranty. Not only that, but whomever changed out the battery twice didn’t enter it their system so the owner/​manager basically called me a liar when I said we brought the watch in for this problem before.
I had them send it to their watch repair man anyway, and wanted to know the cost to get it repaired. About a week later I got a message from the owner/​manager that the watch was ready for pick up. When I called to find out the verdict the owner/​manager was incredibly rude. I stated who I was and was calling about my father’s watch and her response was «Yeah, so…» to which I said «So, I want to find out what was wrong with it.» She then proceeded to tell me that the watch was fine, there was nothing wrong with it. When I picked up the watch she was so rude that I couldn’t hold back any longer and told her that this was the worst experience I’d ever had with customer service, and would never be coming back… not like they cared.
About 30 min. after I got home I lookes at the watch and it had stopped running AGAIN! I then took the watch to a REAL JEWELRY STORE, and sixty dollars later the issue was fixed and the watch runs perfectly! A warning to others… DO NOT SHOP HERE!

I loved the people in Paseo Jewelers. They were so helpful. I wanted some tanzanite and I found the most beautiful ring. The best color I have ever seen. I loved it so much, that I bought the necklace that went with it. I also wanted my wedding ring redone to something more modern and Greg and Christine helped me design the ring. Lots of people comment on the wonderful ring I now have. I would recommend this store to anyone who wants a quaility piece of jewerly.

Very pleasant experience. My husband bought me a watch as a gift and we went back to get it sized. Everyone at the store was very nice and attentive. They offerd us coffee and had a variety of snacks. My husband also had a great experience purchasing the watch days before and said he would go back for his future watch purchases. I will be going back to this place myself to buy a gift for my husband.