Pasadena Yellow Cab

They suck balls. Hard.
Try driving the wrong way on purpose on your own time.

Called them to schedule a ride for next day. The dispatcher said «You are set for tomorrow.» But guess what? They never showed up… Stay away from this company!!!

HORRIBLE customer SERVICE! They left me and my daughter stranded on the street (it was approx. 1AM!!!)
I took my daughter to the One Direction concert on Sat. 9÷12÷14. I made a very stupid decision to keep walking on when the street became lonely an we realized the stinkin busses weren’t running!
I called this company and explained our situation; that we were scared and alone, didn’t know the area, and there ws a man walking behind us. I told dispatch we were scared to stop walking as, a shady looking man ws behind. We changed addresses and dispatch never entered. So we had a cabbie just pass us by, even w/​me waving my arms in the street! Dispatch then scolded ME! Called 2 – 3 other cabs and UNITED TAXI got cab to us in about 20min. This ws over 1hr after 1^st call to citi cab! And they still never made it, also I was hung up on when trying to call for ETA! DON’T USE THIS IMMORAL, non-​compassionate company!

Service is unreliable. For Vehicle 6 Badge 8711. I can’t say for all taxi’s but the service this morning needs significant improvement. My first call was at 5am for a 5:20am pick up to take me to LAX airport. No one arrived nor called and it was 5:25am. I called back and asked. Found out they took down the wrong city, wrong address and the wrong name. They had the correct phone number but never called to check. I had to call back. The second dispatcher was much better (EJ) and made the effort to confirm the pick up location. He assured me someone will be there to pick me up, but no one arrived until 5:45am. I was starting to worry about my flight. Finally the cab arrived and justified his tardiness that he was at the other end of the street, our street is separated by the electric rail. I said but u gave u the exact cross street so he got caught in his fib. Next he wanted me to pay cash. I insisted on paying credit card twice. He then asked to take me to an ATM, I had to say no, credit card for the third time before he gave up asking. Also, he didn’t make the gesture to get out of his car to put my bags in the trunk. He just sat there and popped it open. Bad customer service for taxi’s. Then, on our drive down, he checked his cell phone once and picked his nose at least 10 times. I only gave them one star bc they got me to my destination. And I only gave him a tip bc I don’t want him to drive off w my suitcase if I gave him a bad tip. Next time I got w them, if I choose their services, unlikely, I will put my suitcase in the back seat w me in preparation for poor service.

They have an online booking system but they do not send you a confirmation or call you, so you have no idea if your booking is confirmed. You will need to call. The driver was prompt and the drive was fine.

I had a great experience. Showed up promptly, was patient while I hooked up my toddler’s car seat and drove us home safe and sound.

BAD customer service I used this Taxi service on 12÷31÷09 to go from point A to B the price with the taxi meter on was $ 7.45 not a bad price so I gave the man $ 10.00
This is where it goes bad to go back home at a 11:45pm when a taxi driver showed up I was told ITs a flat rate of $ 50.00 to go back home form point B to A «THE METERS ARE OFF NOW» This was said from more then one taxi cab driver that was sent to me after calling 626−796−8294 so I had to talk one of the guys down to $ 20.00 for a $ 7.45 cab ride. I don’t know if this is a practice that always goes on. I would hate to have a loved one Killed by a drunk driver who tried to use this company and thought I can make it home its only 3 mile because they were told to pay $ 50.00 for a $ 7.45 cab ride.