Pasadena Image Printing

Do not use this company for wedding invitations (or anything for that matter)! They printed all of mine upside down on the embossed paper I provided (upside down hearts). They also messed up all the RSVP cards by smudging all of the ink and using poor quality paper instead of the paper I provided because the «printer kept jamming» with the paper I provided. They did not consult me or ask permission to deviate from the contract we agreed upon. The owner has terrible communication skills (very rude and rigid) and was unwilling to correct his mistakes or provide a refund. Invitations were wasted and more paper needed to be purchased for another printing company. Pasadena Image Printing wasted my time and money. Their staff was careless and made many spelling and grammatical mistakes and did not proof read any of their work. Overall, it was a nightmare. Do not use this company!!!

Joseph rules. Better than my wildest expectations.

I ordered business cards and flyers from them. They were affordable and did a amazing job. Also great customer service. :-)

This place saved my day! Went next door to kinkos twice today to try to get a VERY simple job printed. Got fed up with kinkos’ lack of service and innacurate printing.
Pasadena Image Printing was right next door and completely rocked! Bringing more here in the future. Thanks, team!

Terrible experience with this place. My wife went in to see about laminating a poster. The owner was demeaning and patronizing. Maybe he has an issue with women? Anyway, she asks if she can pick it up in a week. Owner says it won’t take that long… 3 or 4 days max.
Two weeks later, when she finally has time, she drops by at lunch to pick up the poster. No one can find it. She shows the work order and receipt. Still no luck. Finally, after about 5 minutes, the owner finds it propped up against his desk. It hadn’t been done.
So, with no apologies, he casually tells my wife he’ll do it right now and then disappears. She waits 15 minutes. Still no sign of the guy, so she finally leaves and asks me to come by and pick it up later that day and talk to the owner. So when I show up and I explain to him that we should get a discount for this job, the best he says he can do is offer me 10% off on our next order. Our next order? Hell will freeze over before he gets our next order.
But that’s not the kicker.
I get home and what do we find? In his apparent rush to get the job done earlier that day, the owner mangles the bottom border of the laminate and managed to cut into the poster (a $ 70 poster imported from England!). So is it worth it to go back in and yell? Of course not. No repairs on this are possible, this guy has already shown us his true colors, and life’s too short to waste time on folks like this.
Bottom line: avoid Pasadena Image Printing like the plague. Customer service sucks, professionalism is non-​existent, and quality of work is sub-​par. You really want to give a place like that your business? I don’t think so.

Initially I really had a good feeling about bringing my business to them. Simple things like having scans and printouts done same day were easy and cost less than the Fedex next door. However, larger jobs require more teeth pulling when dealing with them.
I decided to try them out further. When I came in, I was assisted by a lady who helped me design these tags I needed for party favors. The order was 100 2×2 tags for $ 25 and design fee was $ 10. I paid before I left because I was assured my tags would be done by the following week. That day, they promised I would get an email with a couple drafts I could look over and approve one before final printing. This was Tuesday, two days before Thanksgiving. I never got the email. I called the following day, Wednesday, still no email. I called Monday to see what what the delay was about and still no answer. Finally after a few calls, I had come to communicating with a very rude man over the phone, who had absolutely no phone etiquette whatsoever. Mind you, I am a paying customer, the least he could do is say good bye properly and not be so short or in a hurry to get me off the phone each time I spoke with him. Maybe they are just too busy to be on the phone, as I didn’t take it personal. I am a pretty patient individual who is also very understanding. Aside from the lack of communication and follow-​up on their end, which all professional businesses should incorporate towards relations to their customers; the initial job requested was delivered successfully and on time.
They did a great job printing, cutting the tags, which they even put holes in them for me to make it easier for me to tie the favors. I would definitely use them again despite the lack of follow-​up communication. Overall, I was very satisfied with their work and could oversee the minor hiccup.

I was supposed to pick up the sample of a pamphlet that I had emailed to them. When I first walked in to see how the sample turned out, the person who attended me was lacking a ton of customer service skills. For example, he just gave me the sheet and and went back to his computer. On the other hand, the other business I decided to go with had folded the sample pamphlet for me, and they even asked me if they could adjust a few mistakes that I had not even realized!

I’m a landscape architecture student and had been using incompetent and pricey FedEx Office.
The folks here know what they’re doing and are super super helpful and willing to keep trying till the print comes out as best as it can be and all at very reasonable prices. Especially those on a student budget.
I would highly recommend them.

Just like the Pasadena Printing and copy shop, stay away from this one. I came into the store and asked for a quote on printing 1000 business cards.
When I came back the next day, he told me the quote was just for the card stock. And, if I wanted to have something actually printed on the business card, it would cost an additional $ 230.
Considering that there are five other print shops around the area, these business practices don’t make any sense. In fact there is a Kinko’s and an office max right next to it and charged less than ¹⁄₃ the price for the exact same thing.
A local mom and pop shop that charges more than a large commercial store but provides better quality and service makes a lot of sense to go to, and helps boost the local economy. But if you charge three times your chain store competitor for the exact same thing, emphasize a «no refund» policy (even when it’s your fault), your customer service is crap, and you openly try a bait and switch, you really shouldn’t be surprised you got one star on a Unilocal review.

Been coming here since ArtCenter. Needed a quick turn around for a few decks for an RFP. They still pull through with quality work. You guys still rock.
— Z Gevorkian

Navdip and the whole staff at Pasadena Printing are fantastic. I needed a rush job on a project, she did it ahead of schedule and followed up. She even helped me organize the documents for collating. It is important to support independent business. This is a good one to support!

I had a completely different experience than the others below. Reading their reviews was a bit scary, but I decided to give them a shot since they are so close by. I’m really glad I did because everyone was so helpful and friendly. I had a rush order and they they processed with urgency. Believe it or not, they got a canvas done for me within the same hour, including getting it stretched. Uhh– mazing! These guys are awesome and I will definitely be back!

I don‘t know how this business is still breathing. The most unprofessional uneducated place ever. The owner is asshole and racist i don’t even know if that place works legal or know he don’t know a shit about what he’s doing costumer service is total 0. That owner even don’t know how talk English you ordering one thing he screw up your order and giving back you son of bitch. Don’t waste your time and money !!!

Just received my new company printed brochures, flyers, and business cards from Pasadena Image, and they rocked it. Our stuff is beautiful. The quality is excellent. And the service was excellent.
They have a designer rock star there who is super creative, normal to talk to, and as quick as you need.

Don’t waste your time and money to come here. My fiancée and I really should have listened to the other reviewer’s comments here, and gone somewhere else.
They have ridiculous pricing. There is no set pricing, and they just throw out some high price, and go from there.
We needed to print mailing addresses on metallic colored envelopes. Unfortunately, FedEx couldn’t print on the envelopes due to the material.
At first, the person wanted us to pay $ 120 to print on about 80 envelopes. That was way too high, and so he said he was willing to «go down to $ 90.» That’s still more than $ 1 for each envelope. We grudgingly paid the price because it is conveniently located for us.
We also had some addresses that we still needed to collect for the envelopes, and the person said that we could just email them the files, and they could print them. That night we emailed them four new addresses. Of course, when we go back to pick up the envelopes the next day, they not only hadn’t printed the extra addresses, but they wanted to charge us FIFTEEN dollars to print addresses on FOUR envelopes.
I really don’t know how they manage to stay in business with these kinds of practices. I guess there’s a lot of people out there like us that make that mistake. I really hope people read these reviews on Unilocal,and see how unprofessional this business is.
UPDATE: My fiancée and I were stuffing envelopes this weekend, and our experience with this business keeps getting worse. There were bits of tape on at least a quarter of our envelopes, and more than half of our envelopes had roller marks on them.

If you come in here, bring something to clean the sleaze off when you leave.
I came in asking for quotes on vinyl banners, 3’x6’ and stands to hold the banners and the guy who manages the place was so incredibly sleazy about the whole thing. I get that you want to have competitive pricing but it comes off super shady.
To make matters worse, my thumb drive with my printing files now has a virus and all files are corrupted. Worked fine when I was getting quotes every other place, but is now trash.
Anyway, I pass on getting the banners made here because the reviews suggest the quality sucks, but I go ahead and order the stands. Again, they need to hold banners that are 3×6′ — that’s what I was quoted for and what I requested. I come and pick them up and the manager (aka the only person who can talk to customers apparently) gives them to me and starts asking where I’m getting the banners from and what I paid. I have to actually tell him to back off about it and leave with the stands.
I go to pick up the banners and what do you know? The stands are 33 inches wide. I go back to ask why the hell they would give me a 33 inch stand when they quoted me for a 36 inch stand and the manager says, «well you took it, you saw how big it was.» Yes, because I always carry a tape measure with me because all business owners are shady people who knowingly sell you the wrong product.
I’m getting my money back and will never do business here again. Save yourself time, money, and a headache and go somewhere else. Seriously, anywhere else.

It seems as though they’re very disorganized. I had to come back twice because they kept saying it wasn’t ready. The binding of the canvas was poorly done because they were probably in a rush. It’s not cheap and the canvas is also warping. I should’ve gone to Walmart.

Don’t go here unless you want to make some «shady deals». There is no set pricing on anything! They literally will ask you «how much are you thinking?» Or «let me think about a good price for you?»
100% unprofessional scumbags!
This isn’t Tijuana I’m not «looking for a deal» on a used car. I’m just trying to get some things scanned.

I have been in the advertising business for 40 years. My son needed to print out a pitch book 42 pages so he went to FedX Kinkos in Pasadena. Two days latter we left with 2 printed books both where green tinted and weak color and background all messed up. I can’t tell you how frustrated we where a loooong looong story at FEdX over two days.
We decided to try Pasadena Image Printing in and out in 15 min… two books cheaper then Fedx and perfect!!! This is the way it is done!

Joseph (the owner) and his team has been doing an outstanding services for ears. Very impressive work, responsibility, advice, and care.
Thank you!