Pasadena British Service

Alan is fantastic! I have a 2007 Bentley GTC and I went in for a 30,000 mile service. His prices are very reasonable and he is very honest. He also fixed a seat problem that I had., I believe it took several hours to diagnose but he only charged me an hour of labor!
I also enjoyed working with Claire in his office.
If you’re looking for a service department that gets your car out in a few hours, go somewhere else. But if you’re looking for s trustworthy, honest, and reasonably priced place to service your British car, take it to Alan and crew… They will take great care of you! It may take a little longer, but it is definitely worth it!!!

Alan is a very gifted mechanic that can fix a problem others can’t or won’t. And he’s more than fair on his pricing. He sorted out an electrical glitch on my bentley no else could figure. I would use his talents again in a heartbeat.

Allan is the owner from «HELL» to put it lightly. I took my car to him for some repairs such as replacing the rear shocks, rebuilding the breaks, refurbishing some wood interior parts, and repairing a rough idle on a Rolls Royce. What I got was the shocks and breaks rebuilt, wood parts refurbished, the rough idle was not repaired and the radiator with a hole punctured in the middle face and water was spilling out when Allan finally drove my car up to the tow truck. When I delivered the car to him 17 MONTHS earlier. Thats right, it took Allan ONE YEAR AND FIVE MONTHS to repair my car and some of the repairs were not completed and I had to have the car towed from his shop. It gets worse, I made more than 15 trips to his shop, believe it or not, traveling a total of 70 miles per trip and every trip he stalled me or was damn right rude to me. I finally took the police there and demanded my car with no avail. The police found him hiding at the far end of his shop but he refused to give me my car. The police told me they can’t force him to do the right thing, It’s a civil matter they said. I had Consumer Affairs at his shop and they wrote up a report on him and it’s something I will use against him in court. He told me every excuse you can imagine. Finally when he was supposedly ready to give me back my car he said he did not know how to type up the invoice and I would have to wait for his wife to do it. Well, this took several more trips demanding my car and a month later. He would only except a cashers check at this point. And when I had the check in hand, he was still hesitating to give up my car. It became obvious why when he told me the radiator had sprung a leak all of a sudden while it was sitting in his shop for more then a YEAR AND A HALF. I took the car to a repair shop and they identified the hole as being punctured by some kind of sharp object. It appears that some kind a tool at some point fell into the fan while the car was running and it knocked the tool into the radiator and punctured one of the vertical water flow vanes I took pictures of it to be use in court. I’m looking to recover all the interest payments I made on the car over all that time, all my travel expenses and the repair of the radiator amounting to over $ 10,000 not including all my aggravation and frustration. Thank God for the internet and Unilocal so I can at least save other people from having to live through the same HELL I did.

A few weeks ago, I visited Pasadena British Service to get some advice and information regarding purchasing a Bentley Continental GTC. I spoke to the owner Allen. He was very polite and professional. He answered all of my questions and eased my mind that I was making the right decision in purchasing one. Allen also told me that whenever I got the car, I can bring it to him and he would inspect it.
Well, I just purchased one a few days ago and I took in for Allen to look at it. I left it overnight and he conducted a complete bumper to bumper inspection. Allen was thorough and patiently explained to me, what needed to be repaired and what was good. I was pleased with what he found.
Needless to say, I will be taking my new purchase to Allen for service and any other recommended procedures. Allen is a British car guru and the love he has for these cars, shows in the customer service he provides. If you own a European car (Aston Martin, Bentley, Rolls Royce, Jaguar, Range Rover etc), I recommend you bring it to Pasadena British Service and let Allen work his magic on it.

Allan at Pasadena British Motors has always gone above and beyond customer service. I wish we could clone Allan. He always answers his phone and returns calls. He has driven out of town on a busy work day to get my car running. What other mechanic would do that for a customer.
I highly recommend Allan. He is a great, knowledgable man.

Pasadena British Service is simply the best. I was turned onto Pasadena British Service through a friend who also takes his exotic vehicles there. Allen is one of the nicest and most knowledgeable mechanics you’ll ever have the pleasure of working with.

This place is no less than a gem.
i had been servicing my car there for 3 years now and only have good things to say.
My last service was a very major one include suspension work, service, tires, sensors etc. I left my car with Allan and Über to LAX for a 2 weeks business trip.
When I returned home a voice message from Allan was waiting on my cell saying my car is ready to pick up.
When I arrived Allan greeted me with a smile and went trough all the things that he preformed to my car, he even fixed few minor issues that he didn’t charge me for!
the car was even washed from the outside! what a service!
If you own a British car than you know all about the extra costs of owning one, but with Allan i really don’t notice a big difference from owning regular car his prices are the best that i came across and to his work quality there is no competition around!
save yourselves lots of time and money and take your precious luxury car to Allan to get serviced! you will not regret it, and your car will love you back for it!
Thank you Allan!

I took my VW here based on two of my friends that have Bentley GTs. So I have heard about this shop and its owner for years. At first I sheepishly asked if he’d service my car thinking he would say no. But what a nice guy. It needed what you would expect at 90k miles. But when I got the bill… I was in shock… extermly reasonable. And I never let anyone but the dealer touch my cars… what a fool I’ve been all these years.

British cars cost a fortune to buy. They cost even more to maintain. I’m glad british service is around to soften the blow. There prices are more than reasonable. Sure they don’t give you a free loan car or a cappuccino. But you not paying for it like you do at the dealer.

First off let me say Allan is a very knowledgeable and always around to answer questions. I drilled him about my Bentley Continental GT while having an oil change done and he had no problems answering all my questions.
This is a top notch place and will continue to use them for all my Bentley service needs.

I was referred to this repair shop by a dealership where I bought a vehicle last year. The shop promised me the vehicle would be repaired within 4 – 6 weeks and almost a year later the vehicle was not finished and the dealership where I purchased it did a ‘REPO’ on the vehicle. The repair shop has called me and threatened me verbally numerous times. I have IN WRITING again that the vehicle would be done a couple weeks ago, and soon after (conveniently) the vehicle did go through ‘REPO’ by the dealership WHO REFERRED ME to them! This is a poorly run business and please heed my warning and DO NOT GIVE THEM YOUR VEHICLE! THEY ARE DISHONEST AND CONNIVING. CONSUMER BEWARE!

I brought my car in for oil changes, mounting a new front bumper and other services. When it comes to Bentley s, Aston Martins, Rolls, Jaguars and others Alan is the most knowledgeable mechanic I know.

Yes, dealer’s have nice waiting rooms, free drinks, service advisors, but it is hard to drive out of those dealer shops, without a knot in my stomach & my wallet filleted like a catfish. So it is a real relief to have these guys to go to. Their card says factory trained, but more important, these gents are honest. You can trust them to tell you what you need. They’re easy to talk to, know what they’re doing & will give you a laugh too. I’ve even heard other mechanics call them for advice. This repair shop is obviously one of the areas best kept secrets. I’d urge them to add a coffee machine though.