Old Navy

This store is a nightmare. The merchandising is non-​existent. Regular priced merchandise mixed in with sale items, the core size of 34 for men’s was nowhere to be found-​not one pair, and tables and displays that looked like a city dump. The staff was inattentive, rude, and could of cared less about the customers. It almost felt like they were doing us a favor rather than gladly taking our hard-​earned money. When I complained to the cashier about the service and upkeep of the store, I discovered the sloppy dressed punk was a former manager. As I walked away, he could clearly be heard talking about me to the women next to him. When I called and spoke to the assistant about Tommy, she told me he had been demoted due to his less than stellar personality. He made a bad situation worse. The manager further told me the store doesn’t get enough money to keep the store running the way it should. No wonder Gap stock is in freefall with little hope of rebounding. If you can’t adequately funded the store and staff it well, close the doors! Pronto!

The staff here has no sense of urgency. They are not respectful of your time. They are disorganized, and will not pull more than 2 people to checkout even when the line is wrapping around the store. During the Memorial Day sale you would think they would have a plan to get customers moving though in an orderly fashion.

I like Old Navy as a retailer; however this location just lost my business.
Back story:
I shop at Old Navy (this location in particular) at least once a week and frequently online. I’ve had to return items to this location in the past and every once in a while, the cashier will tell me not to remove tags if I’m going to return something (even though I always save the tags for a return).
What happened during a return:
I purchased the Pixie pants in black (I have at least 40 pairs of these pants and I love them for work) & only paid $ 8 since there was a mega sale going on a few weeks ago.
I put the pants on for work and noticed the thread came apart in the rear, so I took them off and folded them back up (tags were already removed since I thought I was going to wear those pants to work). I through on another pair of pixie pants that I bought and all was good. (I’ve had this problem with 2 other pairs in the past, it just depends on how well they were sewn.
I brought the pants in for an exchange and I was mortified!!!
The lady at the register holds the pants up (after I pointed out why I was returning them) and says «oh no these were worn, you took the tags off»
I explained the whole getting ready for work story and they weren’t worn. She proceeds to tell me that I shouldn’t have taken the tags off until I was certain and that they’ve never had complaints about the pants sticking.
I got a little upset and asked her to take care of my request, as I shop here too frequently to be Denied a return for an $ 8 item.
She then tells me «I’m not returning them, you should try the Arcadia location» & «there’s fur on these, how am I going to resell them»? (WTF!!!)
Why would you resell a defected item?!? MAKE SURE TO CHECK ALL CLOTHES FROM THIS LOCATION! They might put defected times back on the sales floor.
Finally I got the item returned and the lady says «this is the last time»
I don’t know who taught these women to talk to consumers that way (or anyone) but this was the worst experience. I will share this story with all of my friends. This was the worst experience I’ve ever had with Old Navy.

Beware! Old Navy has the most absolute horrible return policy/​customer service! I went in to return two of several items I bought at their 50% off sale 11÷27÷15 & they would not allow it. THREE months is their cut off on returns. I called customer service (which in reality, it was NOT) and they said the best they could do is mail me forty seven cents for an item I paid $ 9.47 for! I am now sick to my stomach about this! I will never step foot in their again & I urge others the same!
One star is only because NO stars was not an option!

2016 Unilocal 100 CHALLENGE: ⁸⁄₁₀₀
I rarely shop at Old Navy. Even using the word «rarely» is more than I shop here and this location didn’t make my experience a positive one. The employees are very inattentive and rude. No one greets you when you walk in, which didn’t bother me all so much… but still. The store is a mess and no one asks if you need help finding anything. All the workers are just walking around in lala land. The rudest part is when I went up to pay for my stuff the woman behind the register didn’t even acknowledge my existence. She just rang my things up while having a full on conversation with two other employees! That to me is so unprofessional… even for Old Navy! If you’re looking for the bare minimum of customer service, you won’t even get that much here!

This location is close to my child’s school so I visit here most often. Hopefully this isn’t an Old Navy issue but every single time I purchase from here, at least half my items don’t ring up with posted promotions. Which means I have to go back and run around with an associate to literally point out the promotion. It’s extremely frustrating. They’re only getting 2 stars because their kids clothes are cute. I’ll stick to ordering online.

Plenty of parking in the shared plaza so it’s easy to get to. Unfortunately, I’m not a fan of shopping at this location because it is always so messy and the lines are always so long. However, the staff is friendly I’ll give them that. I’m not sure why this place is always a mess though, I don’t usually see a lot of people shopping in the store, mostly just waiting in line. Needs improvement for sure. I usually come to do returns from my online purchases. I attempt to browse, but it’s really not worth the work.

I don’t like to be critical, but this is deserved.
I was bait and switched on a dress shirt. It was supposed to be 40% off, but I guess I should have known that the signs and the posting only applied to the specific single rack. I bought the shirt because I needed it right away, and I stood in line for 15 minutes.
I didn’t shop at the Gap, Banana Repub., or because of sweatshop labor practices and the corp family clear cutting trees. Now the bait and switch?
The people in line were nice though…

I love Old Navy but this store is a mess — not messy in terms of items strewn about, but messy as in mislabeled sale items. Wanted to purchase a dress at 40% off as labeled next to the dress and there were no other different dresses around to mistake that the sale wasn’t for the dress I wanted. Went to check out only to find out that it was at full price. Not the worst thing except that this happened to 3 out of 4 items picked… No apologies from the sales clerk, just shoddy explanations that I should’ve looked around the store at other dresses instead of the one I wanted that had the 40% off on select style right NEXT to it.

I HATE this store. Used to shop here all the time, now, I will not set foot in there. TOO small and never enough staff. They do a major disservice to everyone by having just ONE person working the line… with over 15 people waiting! I see them going out of business soon.

I am a fan of Old Navy but not a fan of this store. It has decreased it’s size and carries less stock they also have a horrible set up and ALWAYS have insanely long lines to check out. Thrift stores are better organized and more welcoming than this store. From now on any Old Navy items I purchase will be online or from another store location.
btw — the photo is not from December it just took me a little while to write the review. December lines are to be expected this picture was from November 7^th.

Busy Sunday afternoon in December, peak of holiday season. They have TWO cashiers working. Really, guys??? A dad in front of me had his three yearish old son sitting on his neck. Cute, right? No, because the boy was blowing spit launching raspberries the entire time that sprayed out toward me and the items in the bins along the line. I kept a two car distance and managed to arrive spit free at the cashier.
After waiting in the ridiculous line, I am satisfied with my purchases. They offer a decent selection on maternity clothes at this location at good prices. The clearance rack was jam packed with clothes, so I didn’t pay full price which for clothes you will only wear a few months is very important.
I’m not sure that I would return, though, because I tense up thinking about that Disneyland ride-​esque line!

Worst line ever, obviously they do not know how to staff enough people to help. 68 people in front of us and 42 behind us. Nobody on staff is moving fast or seems to care. Seems like they have been overworked all day today. I have watched 22 people leave the line in this past 10 minutes. Only 4 cash registers open, very unacceptable. We waited in line for over 1 hour. What a waste, we won’t be back ever. We saw this last year in this location as well, I thought they would have learned. They are averaging 3 minutes per customer at each register, this is horrible. There must be another 8 workers walking around the store doing other busy work, imagine how much money you lost today old navy, not just from the line, but in customers whom won’t return.

Plenty of parking in this shared plaza. Staff is always super friendly. Dressing rooms are kind of a mess and for some reason always full and always a long wait.
It has a fairly good inventory, although I feel like they’re always out of my size pants. I have to always keep digging or asking for them to look in the back for more. But overall, decent prices during sale season and usually headache free.

THE WORSE OLD NAVY!
Horribly ‘arranged’ with crap strewn across the store. Just wasted an hour due to their lack of up keep and poorly trained staff– this is an embarrassment to all retail. The concept of CUSTOMER SERVICE is lost here, and what’s the most irritating is that after trying on several pairs of jeans and various assorted tops, I’d actually found a couple things I wanted, but their lack of civility won out. Go elsewhere for a more gratifying retail experience–

It turns out that the return/​exchange policy that was communicated to me by two sales associates at this location was a downright lie. After posting my Unilocal review, I contacted corporate who explained to me that any new, unused item can be returned for store credit and that the store credit can then be used to purchase any other item online or in the store regardless if it is a different item, different style, etc. (i.e., Old Navy’s return policy is like 90% of other stores).
What was interesting is that they demanded to know the location of the store I went to plus a description of the sales associates who had given me the incorrect information. I am glad to see that Old Navy takes correcting this kind of behavior seriously.

If I could give negative stars I would… I’ve never even made it to the store and I can’t even imagine the customer service. I called to see if they had an item in stock, I was told to call back during the week because they don’t check stock on busy days??? Wasn’t even offered out of common courtesy the option to hold on the line until someone was available. Or god forbid have them ask for me to call back and check if someone is available at a later time. No wonder they don’t provide you with their name when they answer the phone. WORST EXPERIENCE EVER !!!
Sucks because I’m a fan of Old Navy but I guess they aren’t fans of customers at this location.

Parking is crowded if you look for the nearest parking space. There are plenty of parking spaces near Party City or Ulta.
There is a $ 1 flip flop sale today. Summer wear tshirts, shorts and dresses are on sale also. The line to pay is very long. No enough cashiers behind the counter.

Great place to find cheap deals. Selection is so so. I’ll usually find some great deals on bikinis for summer. The inside always looks pretty cluttered. Don’t see any kind of order or concept. Just a bunch of clothes on racks. Merchandise is very basic so I rarely find anything here. They have some cute kids clothes though.

Being an educator who doesn’t receive a paycheck between June and September, A couple of pairs of Old Navy shorts go a long way towards the end of July to get me through the rest of summer.
I hadn’t been here since last summer, and apparently they’ve had some kind of construction. The store is half the size it used to be… And their inventory matches their new square footage. There is a Tilly’s next-​door where the western wing of Old Navy used to live; alas, since it had been many years since I’ve attempted to Skate or Die, I just stick to ON rags.
I arrived at 9:30 right as the store opened. Look, what do you want from a place that has perpetual sales prices from their already low «regular» prices? I had a tough time finding my size– I’m 6’3″ 230# so squeezing into their ample supply of 28 inch waist shorts on the men’s rack isn’t really an option.
I managed to find two pairs of shorts in the same color, but really– I don’t go shopping, I go buying… And if I cared about the color, I’d hassle the Westfield mall and its many horrors to visit their unholy Old Navy. $ 16 sale price is a little more than I like to spend on crappy shorts, but who cares… It’s only $ 16!!!
Despite my early arrival and no line, I still managed to get behind a woman and her daughter presumably school shopping, who abandoned the register mid-​transaction to return to the racks for a different size. The kid stood there looking sheepish. I just winked and smiled knowingly… Hey kid, I have a mom too. Granted she doesn’t buy my underwear for me anymore, but when she did years ago, it was always in front of the pretty girls. Oh well.
Overall, it’s half the store it used to be, but still a utilitarian experience. I won’t be wearing anything from this store to a job interview, but for hanging around the house or going to the market, this place will certainly help you avoid arrest for indecent exposure.