New Balance Pasadena

Awesome service. Came in 40 minutes before closing and stayed til a bit past closing time but at no point did they make me feel like I was wasting their time nor did they try to rush me. Kenny helped me find the right shoe and fit. He was also very knowledgeable regarding different foot types and the proper shoe for me. Excellent customer service.

I went there just to buy a couple classic styles in black and white — seems simple enough, right? WRONG! I understand it was a busy Saturday but I was literally standing in the middle of the store w/​4 styles to try on, trying to find someone to help me. This nice sales person was in the middle of fitting someone, told his customer he’d be right back and got someone to help me. Finally! But they were out of stock in EVERY style i liked… in black and white. Very disappointed.

I went to this store because I read the reviews, but was very disappointed. The young man who waited on me was no help at all from the time I walked into the store until I left.
I had read about how the store professionally measures your feet. The salesman asked me what size shoe I wear, when I asked about measuring my foot, he brought out a simple foot measurer that you find at any shoe store. I’m not sure why they call this professional measuring!
Then even though I told him I had a wide foot, he brought out shoes that were not wide width.
In the end, I walked out of the store without buying anything and extremely disappointed with the service. I would not even give this store 1 star.

I came here with an elderly friend who needed special shoes recommended by her podiatrist. Jeff treated my friend like she was a VIP and was patient and kind. He was very clear about the different features of the shoes she needed and gave us a 10% discount because of the podiatrist referral, even though we didn’t know about it. I will definitely come back — ask for JEFF — he is a great sales person.

Writing this from my car in the NB pasadena parking lot. Came in with a lot of instructions from my podiatrist; I would describe myself as a high-​need customer. Adam helped me out; he was very knowledgeable and incredibly patient with my various demands. I’ve never spent a lot of money on shoes, but definitely feel like I got my money’s worth today. Great shoes and really excellent customer service. Thanks, Adam!

Had a great experience this afternoon with Assistant Manager Cesar! I have a REALLY WIDE and flat foot that no other brand can fit! I am very loyal to the NB brand because when you get a shoe that fits, their shoes never disappoint! These shoes are an investment, but totally worth it if you’re serious about avoiding pain and/​or injury.
I walked in looking for something totally different than the typical geriatric style shoe that I’m usually limited to due to my size, and Cesar was very eager to help. He approached me just a few minutes after I had arrived. He listened to my very specific needs and had great recommendations. He measured my foot just to make sure I had the right size, and took the time to educate me in size equivalencies in men’s shoes for more options. He even recommended some great insoles to replace the worn out ones in my 1540s that have now brought new life to my favorite shoes!
This store actually had all the shoes/​sizes I wanted to try on (I WAS SHOCKED) and even let me borrow a pair of socks!
Great experience, excellent product knowledge!

I have made several shopping trips to this store and have always had a positive experience. The customer service is great and there is no high pressure sales attitude.
For a more precise fit they can scan your foot and really dial things in. The prices are sometimes a bit more expensive than a site like Zappos, but depending on the shoe I have had them price match before.
Do be aware that with shoes it is an exchange or store credit only situation, but they have gladly swapped shoes to make sure I got something that fit properly. They also have a rewards program so be sure to sign up for that.

Well I got another update for you guys, I came in to the store 35 minutes before closing and only two staff were at the store. Both staff assisting another customer at the cashier desk. I walked in with my 4 year old son and browsed around for about 2 minutes then I was gonna make my way up to the cashier to ask for some help but the staff at the cashier desk beat me to it. The guy’s name is Renne, he was very polite and stayed assisting me the whole time just like the last guy who helped me and my wife the last time i was here Hence why i came back. He brought me several pairs of shoes to try on my son and to try on a peace of cardboard that I cut out in the exact shape of my older Autistic kids feet to make my shopping more pleasant, let’s just put it that way lol!
Anyways the guy brought out several pairs of shoes and I was able to find exactly what I was looking for. I got 3 pairs of the 990s 1 for my 4 year old and 1 for each of my twin 10 year Olds who happen to be a boy and a girl, lucky for me that my twins are the same shoe size!!! Just my 10 year old son is 3 Inches shorter than his twin sister. With that said. Excellent experience yet again by this store. So the price is a bit high for my liking but I wanted some great quality shoes for my kids and new balance had what I wanted. I will be coming back next month to finally get my self a pair of those 990s and a pair of sandals for my self for walking around the house. I’ve done this twice where I come in dressed poorly to see how I would get treated and these guys have passed 2 times so far by treating me in a polite manner and as a valuable customer. Other places have failed miserably with out knowing that I was actually there to really make a purchase. Anyways great Job Renne!!! Thanks for the pleasant experience.

ORDER NEW BALANCE SHOES ONLINE — NEVER BUY THEM IN THIS STORE
Don’t ever buy a pair shoes from this store. Go there, get your size then go home and order them online with a smile. Here is the reason why. The store is managed terribly. I have been to this store three times in the same number of years. Each time I am disappointed by the number of popular shoes they have in my size. Like zero. I wear a size 11EE. I had the computer imaging done there, the whole shebang. New Balance is one of the only companies that makes shoes in wide widths. This is one of their competitive advantages over Nike, Reebok, Etc. Most of these other brands sell athletic shoes only in a standard D width. I can’t shop there, New Balance is company that has what I need. New Balance is the company many people, who like their shoes to fit correctly, must come to and get the correct shoe. The most common men’s shoe sizes are 10 – 10 ½−11. This is not rocket science. But this store never seems to have any 11EEs.
Q: Well maybe they sold out??? A: They should order enough to cover demand. They don’t.
Management Error Number One: Not tracking sales lost due to insufficient stock. Not ordering enough shoes in popular styles/​sizes.
But wait there’s more…
On my last visit (Monday the 13^th, 2015) I found a style I liked most, of course they didn’t have it in my size. I even told the salesperson… «I bet you don’t have my size, cuz you never have my size… » I was right. So I picked another, and another, and another, and another… nope, nope, nope. I was there about 45 minutes. Finally the sales person got tired of going back and forth and said he would order the shoes from the Santa Monica Store. He could have them shipped right over over. (Miguel store sales person). I did buy another pair, not my 1^st, 2^nd, or 3^rd, choice… but they fit and I need shoes.
Wednesday arrives and no call from Miguel. No one called me… I call the store in the late afternoon and spoke to Miguel. He has no recollection of our discussion. (I was the only one in the store and the first one there on Monday morning… but he doesn’t remember. Ok Fine) … no notes, no knowledge of the model number, no recollection or record whatsoever.
Suffice to say the shoes and the request… my time and patience all lost because this store doesn’t have a way to track shoes ordered. It was lost, gone from young Miguel’s memory bank like so many puffs of bong smoke.
Management Error Number Two: No system for tracking shoes that works.
ORDER NEW BALANCE SHOES ONLINE — NEVER BUY THEM IN THIS STORE

Came here to get a new pair of work shoes to help with my high arches (they were giving me a lot of back and feet problems since standing for 14 hour work days is quite a bit). It was busy there and many associates were already taken up by other customers. We waited a while to get the foot analysis they had. The assistant manager greeted us and asked what we were there for. We told him we wanted to get analysis on our feet. He proceeded to help us out but his attitude was just straight up annoying. He seemed like he didn’t want to be helping us and everything was feeling rushed, as if he had better things to do.
He kept telling me to bend my knees awkwardly to get analyzed and move my feet (he wasn’t specific so I didn’t quite know what he was wanting me to do). He seemed to keep getting annoyed and gave me some serious attitude when I wasn’t shifting like he wanted me to and even shoved my foot around roughly.
Once that was done we asked him if they had slip resistant shoes and he said they had one, the 626 or something. We asked him which insole would be the best and he pointed out the ones best for high arches. He then proceeded to go get the shoe I wanted and then comes back and tells us they don’t have any (while we waited for him, I was telling my husband how I was disliking his service and he agreed. I really wanted to tell him I didn’t want his help and would rather wait for someone else that really seemed to be detailed and customer oriented, since they were spending so long informing the customer). Gladly, they didn’t have the shoe in stock. We asked what store they had it in, and he said they had them in Santa Monica. They had such amazing service there compared to this «assistant manager» here. We blew out 700 dollars on shoes there and the service the shoe expert gave us in Santa Monica was so well worth it. Definitely will drive an extra 20 minutes there. So disappointed. I hope he realizes he looks like he really is miserable there and leaves. His service is definitely not wanted.

This review is long overdue. May 14^th, I came to the store with a prescription from my podiatrist, and the feeling of concern. As I am used to buying from Foot Locker, Big 5, etc. I was skeptical of what to expect of the staff when I gave them my requirements. Then I met Adam. He must be a Physical Therapist or a doctor, he is absolutely amazing. First off, I was acknowledged when I first walked in – normally I am completely invisible until I walk up to the register with shoes I picked out and tried on by myself. :-)
I have the best fitting, arch-​supporting, comfortable-​width, best feeling shoes that I have ever owned in my life. I wear them all the time, everyday, and even hiking 10+ miles in the mountains on the weekends. Thank you so much Adam for your kindness and expertise.

Gotta say that I’ve never felt so comfortable shopping for shoes before. I came here looking for outdoor running shoes because my old pair were done for.
I know my feet over-​pronate so I was looking for shoes with some good support since I get bad shin splints and plantar fasciitis when I’m in the wrong shoes. Ben, the ASM helped me get feet analyzed then picked out a couple of shoes for me to try out. I was even able to try some with inserts in them and that sealed the deal on my new pair of shoes.
I think a lot of people tend to just pick out shoes without really looking into support, or what they’re using it for which is important in the long run (no pun intended). If you’re new to running, or just don’t know a lot about running shoes vs. training shoes, this would be a great place to start. The staff are knowledgable and helpful without being overly pushy! I highly recommend this place!

The staff at New Balance treats their clientele as royalty.
Each guest is helped individually by knowledgeable staff who will assist you in finding the perfect shoe for your feet and training purposes.
I came to the store knowing virtually nothing about shoe support.
My helper was a skillful man named Rene. The consultation began with Rene asking me to step on a device connected to a computer screen. This device measures the length, width, balance and arc of your foot. Rene was very patient and procedural making sure every step was done correctly and answering any questions I had on the results of the scans.
He then used that information combined with my training goals to select four different pairs of shoes that he tied on to my foot. I was able to walk/​jog throughout the store. He let me try them on several times and even helped me with getting proper arch support in the shoe.
The resulting price is high, but the service matches the price exactly.
There is even a two week grace period given for me to wear the shoes and see if they work.
New Balance ensures that EVERY guest walks away with their feet happy.
Thank you Rene and New Balance!

This is a great place to get professionally fit for a pair of shoes. Staff is friendly and knowledgeable. Unfortunately, there can be a wait for service, as there may be more patrons needing assistance than available staff.
The store is large and they have a vast selection of shoes, orthotics, and merchandise. They carry mostly athletic shoes, but they also have a small selection of men’s and women’s sandals and dress shoes via their sister brands, Cobb Hill, Aravon, and Dunham. If they don’t have a particular size or model available at the store, they can order it for you.
parking — free lot

I consider my experience to be a 5 star experience.
Walked in. It was fairly busy. Was greeted by Sean Lewis, an Assistant Manager. He was highly professional and knowledgeable. They did an analysis of my feet, arch, size, width, etc. and then made recommendations. The shoe I chose was expensive. All their high and shoes are expensive. Then they recommended an insole. I didn’t like that, because it wasn’t cheap. But once I put the shoe on with the insole, I felt different. My foot felt right in the shoe with the arch support. It was clear that it was needed. I tried on some other shoes and felt like I had the right ones.
Then I went shopping at Whole Foods and after walking around the store for 45 mins, my small toe was slightly cramped in a way I didn’t notice walking around the shoe store. I went back and they gave me another pair … a slightly wider version of the shoe.
These are the best and most comfortable shoes I’ve ever purchased. They were expensive but worth it. Sean Lewis was friendly and took a lot of time with me to get me the perfect shoe. When I brought my first pair back, there was no attitude of any sort. It was clear that he cared about delivering a good experience and getting me the right shoes for me.
Based on my experience, I highly recommend this store. Ask for Sean. He’s amazing.

Arrived with less than an hour to go before the store closed yesterday, trying to squeeze in an errand. I have wide feet so finding shoes for work is often a pain. I know that New Balance offers wide sizes so I came in to check out their Dunham line of shoes. Assistance came quick and the gentleman measured my foot and brought out multiple pairs of shoes for me to try on. It was nice to see someone working hard up until closing. When the shoe style I liked did not come in the wide-​color combo I wanted, he offered to let me try on the shoe in another color and then see if they offered the desired color in a wide-​size. He hustled back and forth and never stranded me, but he also never smothered this shopper.
Even though I decided to sleep on my decision, the staff member was extremely helpful and shook my hand. I love the fact that he was helpful but never pushed a sale on me. He didn’t even appear disappointed. Now that’s some great service.
The shoes are pricey but New Balance makes good shoes. This store location has great staff and a big parking lot for customer convenience. Would definitely come back if I was in the area.

One would need a good pair of shoes if you are going to be standing and walking around all day. After doing my research, I decided to come here to buy my pair of shoes for work. First off, I know that I tend to pronate and so they helped me find some specific models that are fit for that.
The shoes here are pretty pricey, but I am willing to shell out a few more bucks because I cherish my feet, ankles, and knees. I definitely wouldn’t want them to get injured during work, so a good pair of shoes is necessary! =)
The guy who helped me was generous enough to give me a discount. The shoes I bought are comfortable and I feel like I’m walking on clouds when I wear them. Compared to other shoe brands, my feet are happy and so far I am pleased and satisfied with New Balance.

You know, I don’t really understand the point of having a company-​owned store if you’re not going to showcase your best product. Not nearly enough of NB’s running shoes and apparel are available here (or any of their other stores, for that matter). Really weird, because you’d expect them to want to sell their best goods in their stores.
Weak selection of their own apparel, and even weaker selection of their own shoes. If you’re looking for top-​line NB running gear, local running stores and even their factory store in Rancho Cucamonga are far better options.

I never thought a shoe store would inspire me to write a Unilocal review, but this one did.
I had to return some sneakers that didn’t fit. It was my fault because I just walked in, grabbed a pair of 10.5s, and bought them. Turns out this particular model (NB 990s, I think) runs small. Or my foot has grown. All I know is these shoes were too tight, and I needed to return them. But I’d lost the receipt. Womp womp.
The store managers were cool, though. They let me trade in my old shoes for a size that fit. And this time, they had one of the staff members measure my foot. I didn’t realize that a guy in his late 30s needed to measure his shoe size anymore, but it made all the difference. I’m an 11.5, so they grabbed me a new pair and sent me on my way.
I have to stress how friendly the whole exchange was. I wasn’t looking to run some type of shoe scam, but I’m so prepared to be treated like that just because that tends to be the nature of customer service these days. But these guys took me at my word and were helpful the whole time. And they know their stuff, too. They’ll ask you how you plan on using the kicks — treadmill, outdoor, running or other exercise, etc. — and then get you the perfect shoe for it. I love being able to trust the salesperson.
So there you have it. If you’re looking to buy some running shoes, this is the place I recommend. Big thanks to the managers (Sean and Ben, I think) and to the guy who fitted me for my new pair (didn’t catch his name). I’ll definitely be a return customer.

The NB Minimus 80’s that I bought from Jeremy are still going strong, but I needed a shoe with a little more cushioning and support. So I went back to NB Pasadena.
Jeremy no longer worked there, but I met a dude named Kenny. Kenny took the time to re-​measure my foot using their high-​tech device (even though they had my info stored already). Turns out that we got a slightly different read this time. Good news.
I wound up with a pair of 810v3 all-​terrain shoes and some SuperFeet inserts. And they’re great. Not a fully-​cushioned shoe, but just enough so that I have more padding than a minimal shoe, with an all-​terrain sole to, um, boot. Yeah.
This is where it gets interesting. Most of my running takes place around the Silver Lake reservoir. I’ve been running it for about four years but I never seem to be able to make it all the 2.2 miles way around. I break it into two pieces usually, and walk uphill or downhill.
Well since getting these new shoes, I’ve been able to run continuously around the reservoir for the entire 2.2 miles. It feels amazing. And while it might be hyperbole to say that the new shoes are solely (ha, another pun) responsible, they definitely played a part in my new running feats.
Thanks New Balance Pasadena, thanks Kenny. I’ll be back.