Lilian’s Cleaning Service

These people steal Carolina Gutierriz stole my daughters money from her wallet and who knows what else they have stolen. They need to be reported to the better business bureau and the police.

Update: After a few visits, it turns out that the real deal came through… unreliable, poor work and a really, really bad attitude. Find someone else to clean!

I have employed Lilian’s Cleaning Service for the last 5 years. I have to say they clean VERY WELL and are HONEST. Those are really the two most important things. However, I’m going to hire someone else: often Carolina and her crew are unreliable as far as when they arrive, etc. But the main thing is that that often the owner Carolina has a bad attitude. She has chastised me in the past for this and that, and I let it go. Recently she was annoyed that I left too many (5 or 6) bags of garbage by the kitchen. All she had to do was walk a few steps and drop them in a chute. She is a good businesswoman, a go-​getter, and very cheeky and pushy. After five years I just had enough. It has been a hard decision to make, because basically I’ve been happy. I am away at work when they clean, and they let themselves in with a key retrieved from a box. I never had to worry about honesty, and that’s a big deal. But her attitude has alienated me and left me feeling abused. Anybody know a good cleaner?

I have to say I did not have a great experience with this company. The lady I spoke to on the phone was friendly, but the day of service her staff was rude. They gave me attitude because I did not have paper towel. They are the cleaning crew, they should have came prepared. It took 2 girls to clean 1 bathroom in 1.5 hours. My bathroom is not that big. And when I asked if they will be done in time they said yes. Then they stayed an hour past there time and without letting me know said I had to pay more. I only ask for two hour. they chosed to clean for 3. Plus I paid for 3 girls for 2 hours and the third girl left my house for a good hour. They did not clean the things on my list. Now I have to call another cleaning company out. They did not move anything to clean under it just around it. No appliances wiped down. Swepted my bathroom trash to the hallway did not pick it up, left sponges and towels on the floor. I mean if I wanted my house to look like this I would have just cleaned it. With 3 women cleaning I expected it to look great, not ok

Very honest and hard workers. I called for a last minute job and she accommodated me did great work would recommend to use for cleaning service. She cleaned my walls and got rid of the pet smell that another cleaning service was not able to do. Great pricing for the work she did.

The Owner, Carolina texted me the next day to say «Thank you for the review, it will help us» I have never filed a complaint to the Better Business Bureau (
) before but that was the final straw. I want my money back!

I reached Carolina to clean my small 1 bedroom apartment. Over phone and text messages she initially quoted me $ 90. I asked about the 20% Unilocal coupon and she said this had already been deducted. I told her no thanks since this was too much for me and she reduced the price to $ 80. I said I’d think about it and she told me she could do $ 70 and take a look at the place — if it looked like more work than that she would re-​evaluate and raise the price. I thought this was fair so we set a date and time.
She texted me to let me know she would be 30 minutes late. She came with another cleaner and we agreed it was a $ 70 job. They got to work right away and worked quickly. The place was nice and clean in about 1.5 hours and they seemed very thorough — door frames and windowsills dusted, couch cushions and under them all vacuumed, floors vacuumed and mopped. I heard a loud bang from the bathroom when the helper was in there cleaning but did not think too much of it at the time. I paid them and was very satisfied with the job.
I later discovered that my shower head had black string wrapped around it and when I cut these off, found that it had been cracked and was totally non functional. I immediately texted Carolina and asked her if she knew anything about this. Clearly her associate had broken the shower head and then tried to repair it himself and did not tell me.
Carolina apologized and asked for pictures. I sent them and she offered to have her associate come by to fix it himself. I did not want him fixing it and explained my landlord would fix it and asked her to reimburse me. She agreed and offered $ 10. I explained the price of the shower head was more online but after some back and forth it seemed pointless to discuss it further. I would take the $ 10 and call it a lesson learned. I asked her to mail me a check or place it in my mailbox. Despite this she said she or her associate put it on my doorstep. I never received it. Again I asked her to mail it.
Overall, this experience has been more trouble than it was worth. You get what you pay for and I wish I had paid more for a more professional cleaning service that would have handled the mistake more appropriately. I give them 1 star because they actually did do a good job other than breaking the shower head. I also feel bad because I wonder if the associate was trying to thoroughly clean the shower head when he broke it. Regardless, they should have pointed this out to me immediately rather than trying to makeshift repair it and think I wouldn’t ever notice. To her credit Carolina was apologetic and seemed to be trying to make things right.

Great cleaning service! They arrived promptly and cleaned everything thoroughly. I have never sen our place so clean. They even cleaned parts of our house that I never touch. We have already set up another appointment with them and can’t wait for our house to be spotless again!

I was looking for a cleaning service on a Saturday for a job on Sunday in Covina. We were able to reach Lilian herself and explained my situation. We needed a cleaning for an apartment that was just vacated. Not only was she one of the only ones to answer the phone on a Saturday, she called back as promised with someone who could do the job at the time we needed, and gave us a price lower than what others had quoted. Her staff arrived early, were very nice and pleasant, communicated with us the entire time (mostly via text, which worked for us), and most important of all did an amazing job cleaning the apartment. They took care of the inside of all appliances, behind and under the refrigerator, bathroom and the usual cleaning areas. They were done within the time estimate provided. I plan to use them again and refer them to anyone looking for a reputable cleaning service.

If you need your house or apartment cleaned, call Lilian’s! They are the best. They were the first to return my call and gave me a reasonable quote over the phone. When I got home the house looked amazing! They cleaned everything very well and the attention to detail was noticeable. They went above and beyond cleaning everything and our house is spotless! Trust me, I called most companies in the Pasadena area and they are the easiest to work with and do a great job!

Great service at an affordable price! I called them on Saturday and set up for Monday cleaning. They were on time and immediately got to work. Our was place spotless. We’ve already set up a recurring service! :)

They were not only on time, but slightly early. They cleaned my ceiling vents, windows (stuff I don’t normally touch) and of course all the basics like vacuuming, sweeping, mopping, bathrooms, kitchen, dusting. My home is spotless, de-​germed, and smelling great. Carolina likes to be in touch via text, which I find super convenient. She came with two other ladies, which made the job super fast and thorough. The price was totally fair. She accepts checks. She’s easy-​going and friendly. It’s a huge load off my shoulders to have my home clean. I’m recovering from major surgery and I’m still not in the clear to do ordinary house-​work. This was the fairest price I found in Pasadena for a house-​cleaning, AND I didn’t have to go through any red-​tape like estimates, walk-​throughs, etc. Also, this was literally the first house-​cleaning service I found who actually contacted me in a timely manner. I’ll definitely be calling Carolina again.

I feel weird about having someone else clean my house but I’m 8 ½ months pregnant and the place was kinda trashed after a big party and vacation and general neglect so I figured I’d treat myself. I’m so happy I ignored the negative reviews here and called Carolina.
First of all she called me back promptly, unlike several other services I tried. She did come an hour late but apologized and texted to tell me she was on her way. But most of all, she and her 2 helpers did an amazing job — every inch of the kitchen is sparkling, including our huge old 1940s stove, which seems to attract grime like that’s its job. They cleaned the doors, walls, floors, baseboards, appliances — top to bottom, as advertised. It was 140 bucks for a 3 bedroom, one bathroom house but with the Unilocal deal (20 percent off) it was 112 — for three hours work. Seems almost unfairly cheap but I’ll definitely be calling them again.

Good until they BROKE my furniture, owner Carolina’s true color of DISHONESTY and RACISM showed.
Lillian’s Cleaning Services had been cleaning our house for a while. While they were always late (up to an hour late), they do a thorough job. The last time they came, someone broke two doors in our dining room buffet server and a scale in the bathroom. They pretended nothing happened and took lots of fruit that I had offered them.
I found out and called the owner Carolina the next day. She initially denied it and said she was having dinner and would call me back. I waited one week and no response, so I stopped payment on the check. Finally I got an angry call. I said she never called me back as promised, and I had to find a way to get her attention. Also I was willing to pay her the cleaning fee minus the stop payment cost and the repair cost. And if she had been honest and told me she broke the doors in the first place, I would have worked with her to peacefully resolve this and still maintain a working relationship. She started cursing and texted racial comments:
«IF THAT FUCKING MONEY MAKES YOU HAPPY THEN STICK IT UP YOUR ASS! THAT’S WHY I DON’T WORK FOR CHINESE PEOPLE, YOU ARE TWO FACE, WE THREW AWAY THE FRUIT CAUSE WE DIDN’T LIKE IT! IT WAS A CHEAP PIECE OF FURNITURE FROM TARGET!»
I’m Asian, but not Chinese, my husband is Caucasian. Our ethnic background does not matter. Clearly Carolina is a racist.
I have left both voicemail and text that my offer of paying her the cleaning fee minus stop payment cost and repair cost still stands. I just wanted her to stop harassing us with the continuous nasty texts and calls. Thank god I didn’t give her our house key. Imagine what she would have done.

I strongly recommend everyone to stay away from them. Honesty is the most important factor when you let strangers into your home and this company obviously does not have this quality.
READ THE FILTERED REVIEW FROM ANOTHER CUSTOMER AT BOTTOM OF THE PAGE that had problem with them too. Not sure why Unilocal filtered it.

I read reviews on Unilocal,gave them a call. 3 of them came in and spent as many hours as needed. First, they come in and listen to what you need – special needs and areas you need most help. Then they get to work – One person did the bathroom, the other bedroom, one did the kitchen, etc – they are efficient and know what they are doing. They didn’t misplace anything (Initially, I worried that I’ll be looking for the stuff they organized but I can’t easily find) A great job! The place looks REALLY clean. Flate rate and an awesome service! Money well spent and you’ll feel great about your place!

Very Affordable. My place was thoroughly cleaned, including the ceiling fan. They left my home spotless and dust free.

This is a great cleaning service for an affordable price. They really do what they say and give your place a great clean from top to bottom. I was VERY satisfied with what they did for our 3bd/​3ba and for only $ 95.00 Which was the lowest quote we could find.
Not only that but we were used to having a cleaner come and take 5 – 6 hours to clean. Lillian’s had 3 people come out and they were done very quick.
Great service would use them and recommend them again.