Lifecare Solutions

Stay away from this company! BEYOND HORRIBLE! I was in need of CPAP machine for 4 weeks and have gotten the run around from Riverside, then the Pasadena office and now from supervisor Nickey who was as useless as her assistant Ashley. I cancelled the order and will get another company. They try to blame doctors for their mistakes. The supervisor Nicky couldn’t provide me even with an estimate of time to get the new machine. She said another office handles that! Not having the machine is affecting my health and they could care less. This company should never be in business. Save yourself some time and aggravation and don’t trust them to help you one bit. There rating should be a minus zero!!!

Horrible experience thus far with this company! Never received a device, yet received bills. Accountant paid said bills unaware of the issue. Now we’re trying to straighten out the problem. They have suspended billing but seem unwilling to refund the money paid $ 150×5 months. Thought the problem was resolved in April, yet the refund check never came. When I called to follow up, my point person was no longer employed there. Back to the drawing board. The concentrator was NEVER delivered. LifeCare cannot refute that because they have no proof of delivery, yet they won’t refund the money. Ridiculous. I will tell all my medical professional friends to avoid LifeCare at all costs! I’d rate them at «zero», but that’s not an option.

May 16^th, I had A Anterior Cervical Corpectomy. Marina del Rey Hospital.
My doctor ordered a walker from LifeCare Solutions, 170 No. Daisey Ave. Pasadena, CA 91 107.
One week later I received my walker.

Let me start by saying i was on hold for 10mins, spoke to someone, called back and was on hold for 26 MINS! My OB/​GYN ordered a breast pump for me because she knew it was covered, i received it, it didn’t even have enough power/​suction so i bought a new one. I received a statement afterwards for $ 170, wtf? I called months later, yes my fault, i never bothered because I was told it was covered. When i called they couldn’t tell me why it was patient responsibility, i told them i didn’t want it, wasn’t using it and they could take it back, they said they would ask the manager and call me back, they never did. I called again, spoke to someone in billing, they transferred me to the manager/​supervisor Carrie, who was rude before i even explained to her what was going on. She said, its patient responsibility, insurance didnt cover it, i cant take it back because its been more than 30 days and you already used it. WTH? of course i used it, how else would i know if it works or not? Its not even a known brand, i paid less for Medela and works 100x better. I called my insurance, spoke to my medical group who said its covered at 100% and it was DENIED the first time because my doctors claims hadnt been processed and there was no proof of pregnancy. UGH, any person in billing could have/​should have been able to tell me this. They are threatening to send me to collections but yet no one bothered to contact the doctor and ask why she ordered a pump, or how about put it in the notes in case i call?! There is a difference between NOT COVERED and DENIED CLAIM! I had to make sure i told them to flag my account and not send me another statement because that would mean that while the claim is being processed they are in the process of sending to collections just because they dont know how to follow-​up on their claims. Their Pasadena office hung up on me twice, put me on hold for more than 10mins twice, transffered me and back on hold, Carrie was VERY rude and not helpful besides telling me my doctor shouldnt be telling me anything regarding billing, um yes, because she took the time to actually find out if it was covered before requesting one. i will be calling back in 2 weeks to make sure they are doing their job!

I walked in with my uncle one saturday to help him get his cpap machine. We met a respiratory therapist gentleman named Juan. He was very helpful, he explained why my uncle needed to use his machine, he was very knowledgeable about my uncle’s condition and he was able to answer all of our questions. He showed us how the machine works, how to clean it. He was very patient with us when it came to choosing a mask, very polite and friendly. Thanks to juan he made our experience very pleasant.

I would not recommend this company for any one. They are not avaliable to switch out anything over the weekends even when you offer to go to them to switch out. They tell you they will call you back but never do. My father’s tank had a leak (we didn’t know until we were going to a family event on a Saturday). He had to go without oxygen for the entire day as he was seeing his grandchildren. He passed away that Tuesday after going to the hospital on monday.

I have had 2 wheelchairs from this company within a year. Poor quality. The current wheelchair is now rip tearing on the left side and one or two more rips I will fall through it. I can not walk. I called and spoke with a person in dispatch by the name of Hector who was sooooo unprofessional. He told me there were no drivers delivering in my area today being it is Saturday and that I would just have to wait until Monday. I asked what would happen if I fall through the chair. He told me that «they did not deliver the wheelchair to me in this condition» and if I needed a new one today I could come into their location and pick it up myself. Can I just say UNPROFESSIONAL, UNSYMPATHETIC, NO SENSE OF URGENCY, ZERO SKILLS! This person should not ever speak with customers/​patients. This person should be in the very back of the warehouse just packing and shipping with absolutely no contact with customers/​patients. This is not the first incident with this company where there was no sense of urgency. The other time my wheelchair got stuck in the closed position and they could not get anyone out until the next day. By the grace of God it took us a while be we got it open the next day before they arrived. But I was stuck without a chair that time for over 24 hours. I am on medical and I did not choose this company my hospital did. However I am certainly going to speak to whomever I have to to see if there are any other options and I will also push to see if the hospital can contract with another company. Not just for me but for all of the patients. I am certain I am not the only one dealing with this. I see the other bad reviews here as well. What has America come to that we allow such unprofessional, incapable businesses with the lowest level of customer service to exist. We must get back to America and the good old fashioned ways.

Was told my machine would cost $ 200 and change by three different people at three different times. I confirmed that was it, not a rental, no additional co-​pay etc. I paid it when I got my machine. Now I’m getting bills for an additional almost $ 700! Have been trying to resolve with them for months and they keep saying they will get back to me etc. BAD SERVICE!!!

We are currently dealing with Lifecare Solutions. Our insurance company, Healthnet, has paid them for a hospital bed that was rented for home after surgery. We continue to get bills from Lifecare Solutions dated for bed rental from over a year ago. I called to find out what was going on with the double billing and was told to disregard the bills, that insurance had paid but we continue to receive bills. They do not provide any kind of itemization and the bills are for different amounts for just one bed. Healthnet paid them and indicated to us that anything over what they were paid exceeded the provider’s contractual agreement.
The person in charge of billing at Lifecare is someone named Irene. She is annoyed when she is asked to explain the charges. We have talked to her a couple of times (she is rarely available) and she is supposed to call us back with clarification/​reason for bills. She never calls back. In the meantime, we receive bills which include late charges. There is no communication between the people in their organization. Everyone we have talked to gives us a different story.
I think hospitals should be aware of the problems with this medical supply /​health group. People who have been hospitalized and need health care services should not have to deal with disorganized management and billing departments when they are ill.

I wish I saw these reviews earlier. HORRIBLE HORRIBLE AND ONE MORE time HORRIBLE customer service! Do not use them, their staff is extremely unprofessional and lying to the customers. I would put ZeRo starts if I could. I’ve been waiting for the commode for my mom for a week! I can’t believe they still in the business. I would definitely close Pasadina location.

HORRIBLE, FRAUDULENT, and HARASSING!
(would have rated 0 stars if possible)
This company has been sending me bills that I HAVE ALREADY PAID for over a year now. They’re customer service will give you different answers depending on who you talk to .and they will threaten to call collections on you if you don’t pay whatever fictitious bill they’ve drummed up for the given month. The amounts don’t add up, and the bills are even in drastically different amounts.
On many occasions, they will not respond, then charge you a late fee because of their inability to respond. Every time Blue Cross/​Anthem files a grievance, they wait until the very last possible moment to push the deadline out… resulting in more harassing bill statements on a bill that was paid and verified over a year ago.
It seems this company is fishing for fake payments and making people feel like they re in error and hounding them until they can get financial gain they can out of them.
DO NOT DEAL WITH THIS COMPANY.
YOU WILL NEVER GET OUT OF THIS WITHOUT LEGAL ACTION.

Lifecare Solutions has very bad CS. This company sucks. They are incompetent. They took my order told me that is ready for pick up but when I showed up its not even ready

faulty equipment, over billing, over charging and HORRIBLE customer service. The last thing you want to have to do is get stressed over getting the proper equipment that works.
I received three faulty oxygen tanks over a three month period. I finally demanded a credit and had to go through the warehouse manager to get it approved (no idea why not billing), but never got the credit. Months after I switched to another company I receive another bill from LCS and it was for two months and on collection. Really!
Don’t bother wasting time with this company, not worth the stress

I’ve had a great experience, Jacqueline contacted me ASAP on my order then followed up with me. She was nice and polite and was able to answer my questions and concerns!

Life care solutions has by far the worst customer service people on staff. Twice they have charged me with a bill of things we never used or returned. They were rude, unapologetic and left me with no solutions other then to pay there bogus bills.
If this patient didn’t have me as an advocate I am sure these bogus bills would have been paid.
Fraud, fraud, fraud!

If I can give zero stars I would!!! This company sucks BALLS! This company takes forever to process an order my sick mom needed a hospital bed at her house and it took two damn months to get it and when she did she passed away the next day! She needed that damn bed! Then I call them to pick up the damn bed and they said pickup will be Monday than no one shows up so I call and they said we don’t do pickups on Mondays. THAN WHY THE F*C*K DID THEY TELL ME MONDAY! It’s pretty depressing seeing a bed in the house where your loved one passed. This company needs new management cause they suck ASS!

If I had read all the reviews before hand we would have not used this company. They have terrible customer service and basically ripped us off. My husband was hospitalized a few months ago and when he was discharged from the hospital he needed a commode. This company contacted us and said they could have one delivered right away and quoted us a price. We accepted, it was delivered, and we paid on delivery. Now, 6 months later we get a bill from them for a ridiculous amount and when I called they basically said too bad the price we gave you was just an estimate. We feel so completely helpless and scammed by this company. Please do yourself a favor and stay away.

I am a home health nurse. One of my patients ordered a standard walker, and a shower chair. I happened to be present at the time of delivery, in which only the Walker was delivered.
My patients elderly, legally blind brother sign the paper work, with no idea what was ordered, or what he was signing for. My patients family members have been trying to contact this company in regards to the status of the shower chair… Which was not delivered… But was paid for.
After several weeks of this runaround, I contacted my patient’s case manager, and asked her to follow up on the status of the shower chair. After two more weeks, she finally contacted customer service. She was told that the patient’s spouse signed for it, and it was delivered. basically… too bad for them
A. patient is a widow
B. person who signed for it is legally blind, and had no idea what he was signing for
C. I highly doubt this company will be go broke by sending out a shower chair that was paid for… you think they could check their inventory?
D. I wonder if this customer service representative realizes the number of patients my company has as clients, in both LA and Orange County, and what word-​of-​mouth can do for a company’s reputation.
Bottom line… When ANY of my patients need DME equipment, I will be sure to steer them away from using this company. there are plenty of other companies who could use the business…

I would give zero stars if I could. Terrible customer service, no follow through, bad communication. My health insurance pays for a hospital grade breastpump to rent, or a non hospital grade pump to buy. I called to order the Medela Symphony, a hospital grade pump, to rent. I faxed in my insurance and ID information and my doctor faxed in my prescription. No call back, no communication. I called, they said they were missing information, I faxed my ID in again. No call back. I called again and was told I was being issued a Medela double electric breast pump. I mentioned that I asked for the Symphony and she told me they were out. The whole process of sending in all the paperwork took about a month and now they didn’t have my requested pump, awesome. I told them if they didn’t have the Symphony I would try the Double Electric.
Two days later on a Saturday morning at 7am, the creepiest man delivered my pump to my door at the break of dawn. He handed me the package and had me sign a delivery sheet and said, «I don’t know what this could be.» Well that’s none of your business what it is, I thought. Anyway, for the next two weeks I used the machine and while it technically worked, I noticed that my milk supply was getting lower and lower. I called Lifecare and asked to be put on a waiting list for the Symphony if it still wasn’t available. I explained that I wanted to turn this one in for the Symphony when it became available. They said I couldn’t because I had purchased the Double Electric. WHATTTT?! They submitted the order with my insurance to purchase this pump. Then they tell me I couldn’t have purchased the Symphony anyway because it is hospital grade. No shit! That is why I asked several times to each horrible customer service rep to rent a hospital grade pump. No wonder my milk supply was decreasing. I asked the customer service person to have a supervisor call me. The next day I called back and was again assured a supervisor would call me… Nothing still the next week.
So now I have this shitty pump I don’t want. I can’t rent another pump through my insurance because I already used that option. And Lifecare won’t return the pump because they say I purchased it and there aren’t any returns. I had to go back to the hospital and rent a Symphony for $ 78 a month so I can keep up my supply and FEED MY BABY. Just stay away. Really, just stay away.

I wish there was a zero rating. This company is an absolute nightmare. Do not use them under any circumstance!!! My infant son is on oxygen support and the NICU referred us to Lifecare Solutions for our home oxygen equipment. Now our son is DEPENDENT on oxygen for survival. This company provided us with a faulty oxygen concentrator that changed oxygen settings on its own and repeatedly turned off. I had a difficult time getting it replaced and had to wait days for different equipment.
This company is frequently out of oxygen. So if you are reliant on oxygen tanks to leave your house, you are out of luck. During one occasion, we had to wait 5 days for tank refills because the company had no oxygen tanks to give to us.
This company has extremely poor customer service. They only answer the phone after several rings and put you on hold for extended periods of time. The staff is rude. They loose prescriptions frequently, and have no follow through.
Their equipment is old and out dated.
For your own health, do not use this company. They are dangerous and should not be allowed to stay in business.