Kaiser Permanente Pasadena Medical Offices

We lucked out with a pediatrician here. So … I decided to take my «PCP business» to this location. A bit disappointed. Saw Dr. Aye Moe Thu (not sure how to pronounce her name). Very sweat young lady … but I wonder how long she has been in this country (you have to speak rather slowly and use «proper» vocab for her to understand you) and how well she «gets» the Kaiser system (I asked her to recommend a good XYZ specialist — she told me to call the 800-​number). While she accomplished everything I came to see her for, I was taken aback by how aloof she was (no smile, no small talk, all business) and how quickly she brushed over my questions and exited the room. Then again, I was told by my physician-​friend that I may be expecting too much from a primary, especially the one working for Kaiser. No, I did not find a «partner in health» in Dr. Thu. Will probably keep looking. But certainly worth the 40 bucks I paid …

I am new to Kaiser and have been to several other doctors in the past. When I arrived at the facility there was plenty of parking. I checked in and was seen within ten minutes. Some other doctors make you wait for 30 mins before you get in to see the doctor. I waited another five ten mins in the room and the doctor was there. Once again refreshing not having to waste a half hour waiting on your doctor. Overall the facility was nice the follow ups have been quick. I am very satisfied with the service here.

Though I wish we didn’t need to use Urgent Care for my husband, the care received by the physician was incredible. He was thorough, left nothing unturned. His thoroughness got us admitted to Kaiser LA, for which I am thankful. His healthcare was taken care of immediately and a good outcome was our great fortune. So thank you!
We were treated with respect in an appropriate manner. I was really worried as I know too much from a medical standpoint. The fact that he was treated quickly, with «urgency», and with respect was something I am grateful for.

Brought my client here for a check up, awesome location and awesome professional staff. Everyone was very friendly and helpful.

I never come to the doctor unless I absolutely have to. So far my experience here has been positive. Even with a 2 hr wait time at urgent care the wait area is mostly quiet and everyone has been pleasant. Free parking. The shopping center across the way has an El Torito and the gold line is nearby.

This facility as far as service is great. However the amount of time you must wait to be called in is RIDICULOUS! I had my entire prenatal care here, and it was a constant headache to be seen on time. Even if I arrived 30 min prior to check in my wait time was still well over an hour past my actual appointment time. Thought it may have been just the prenatal department. Wrong, it’s also in the pediatrics department. I’m currently sitting in a room now waiting for my daughters doctor to come in her appointment was at 1030 we arrived here at 10:00 to check in its now 11:48 and still no doctor. So I’m giving this facility 1 star for the service that the nurses provide they are always polite in letting u know that you’ll have to wait longer.

I grew up going to Kaiser, so over the years, I’ve learned a few hacks to make the system work for me. People always have strong feelings about medical care… and why shouldn’t they? You’re effectively placing your comfort, health, heck – your very life in the hands of another human being, at a time that is likely representative of stress, worry, and vulnerability!
If you are not somewhat flexible with the who, what, where, and when of visiting the doctor… you’re gonna have a bad time with Kaiser. I have had the same primary doctor here for a long time, so combined with using the appointment 800 number to call and talk to a live person to discuss availability, using the online message center to communicate with my doctor and nurse, and being willing to drive to Sunset or Baldwin Park or Glendale to get things done faster, I have been satisfied with my service.
The addition of an Urgent Care in Pasadena is huge– This morning, my kid awoke with an earache, and while Urgent Care took 2 hours from start to finish, the process was smooth. Onsite pharmacy makes things simple.
Walk-​in Nurse clinic can take care of blood pressure checks, flu shots and other immunizations, and various other services.
As another anecdote, I recently needed to see a sports medicine doctor. The next available in Pasadena was in six weeks (I could be dead by then) but Glendale could see me in three days… SOLD!
For emergency services, you’re basically on the hook to drive to Kaiser Sunset or BP, but for those minor health issues, this place is a piece of cake.
In summary: if you show up with a bad attitude… it’s not likely to improve. If you bring your patience and take some deep cleansing breaths, you’ll be OK (your results may vary, consult your doctor.)

You have the absolute worst healthcare system my wife is pregnant and each and every appointment you have either sent us to the wrong Kaiser or canceled the appointment and had us call to reschedule it like we did today and now we show up today and the appointment has been cancelled with no prior notification! Please contact on here please if you wish to realize it somehow but I’m sure you won’t

I’ve been going to this Pasadena Kaiser for about five years now and I really like the service. The next best thing is the location: this office is off the Sierra Madre exit on the 210 freeway, and it has a large parking lot so I never have to worry about parking.
This building is very tall. People who want to see their primary care physician are forced to enter the building and immediately take the elevator on the left to the third or fourth floor, depending on who they are seeing. The lobby is accented with bright colors and décor to appear inviting. People who enter in the clinic must check in and then wait until their doctor is ready. The wait is generally about fifteen minutes.
Once your name is called, a nurse checks your vitals: temperature, weight, blood pressure. Next, the nurse escorts you to a room where you wait for the doctor. The wait is between two to fifteen minutes. I have Dr. Grace Fu, who has taken care of me since I moved to the Pasadena location. Visits with Dr. Fu is generally really short but thorough. If I ever get a prescription, the pharmacy is downstairs on the ground floor. Make sure your phone is charged, because waiting for a prescription especially during flu season is the first circle of hell. Getting blood drawn is also easy. The room to get blood drawn is between the pharmacy and the main elevators. The place works efficiently, and I love the location.
I would definitely recommend this location to a friend.

I had an appointment at 9am on a Monday for a routine physical and arrived 15 minutes to check in before like they asked. The receptionist greeted me and I filled out some forms. Right at 9, I was called inside, asked a few questions about my medical history, and then escorted into my room where I waited for the doctor.
I gowned up and waited about 5 minutes before Dr. Chen came in. She was super understanding and friendly and was able to answer all the questions I had. I was in and out of there in about 15 minutes.
I also had some blood work done which is downstairs in the 1^st floor. You get a number and wait your turn and head to a station. It’s pretty efficient! The wait time was about 15 minutes, but the blood work itself took about 1 minute. I don’t remember the lady who took my blood, but she was super friendly as well!
Also, I like that you can make appointments online. The only downside is I had to wait almost a month before I was able to get an appointment. Parking is plentiful in the structure.

I love my Dr. Yesus! Best Dr. EVER! :)

This location raises the bar for other Kaiser facilities, and other non-​Kaiser providers.
Dr. Imani Wu Gardner is the best physician. He has a great treatment approach/​manner & very compassionate.
Pharmacy & lab personnel are sensitive to the needs & privacy of patients.

Urgent care nurses and Doctors were ON POINT today.
Thank you. Thank you and thank you.

I’m actually really impressed by this place. I had low expectations given that it’s a medical office and most of my previous medical providers were really 3 stars or below kind of experience.
Kaiser in Pasadena is right on the corner of Foothill and Sierra Madre Villa. They have a large multi-​level FREE parking structure, so off the bat at arrival, I didn’t have to worry about 2 things: 1) where to find an available location to park, and 2) how much to pay for parking!
Second, as a new Kaiser member, I wanted to get some standard appointments and work out of the way. Everything is here — a true one-​stop shop. I came for a 9 am Friday morning exam, got a tetanus booster shot while I was here, and also got my bloodwork done and picked up a prescription. Done and out by 10:20 am. They really run things like a well oiled machine. Before seeing Dr. Peng (who was super nice and informative), a nurse took my vitals and got my medical information down. After seeing the doctor/​OBGYN (the one and the same conveniently here), I was able to go get a number to get bloodwork done. They call the number so that they can log your info and then later call your number to a station (there’s around 4 stations) to draw your blood. Since there was a little wait, I just meandered over to the pharmacy to see how long it would take for the prescription that my doctor prescribed to me just then. I went to the sign-​in line and they took my info, letting me know that I would get a text when my prescription was ready. And sure enough, with the timing just right, as soon as they got 4 vials of blood from me and taped my arm, I got a text that I could pick up the prescription. I like this efficiency! There are two lines at the pharmacy — sign in and pick up. I have to also commend the lady who drew my blood. Normally, my veins give quite a bit of trouble to medical professionals tasked with drawing my blood as my veins are hard to find. This lady found one pretty quickly and drew all 4 vials as we briefly chatted about the LA Marathon and President Obama visiting the Southland again (edit: a bruise did show up on the same area where my blood was drawn… so ;[ but at least she was able to quickly draw 4 vials).
Later on the same day, my test results were available online for me to check.
Not bad for a first visit. I am digging being part of the Kaiser family so far!

«This is your first check-​in here. Keep it up to become a regular.» Uhhhh… no thanks. @_@ Not that this place sucks or anything… and I’ve been here a few times in the past, but I’m not hoping to become a «regular» at hospitals/​medical centers.
Making appointments here is quite simple and quick over the phone. I was able to call on one day and make an appointment for the same day. My regular doctor, Dr. Chen (who’s super nice) was unable to see me until the following day, so they scheduled me for a new doctor, Dr. Nariyants. Dr. Nariyants was so nice and helpful as well (I wouldn’t mind if she were my regular doctor)! She knew my sick body better than I knew myself and was even able to make me realize that… why yes, my sinuses ARE congested! Don’t ask how I didn’t realize this for days. Turns out I’m not dying!!! WOO HOO!!!
The lab test area and pharmacy area on the first level are so crowded (and quite scary)! The pharmacy area also takes a while to check-​in and pick-​up. I’d totally avoid it and get my meds elsewhere if I could.
Overall, Kaiser is pretty well organized, clean, and has a really wonderful staff. Besides the crowdedness of the pharmacy and test area, I’m pretty happy with it as far as medical offices go. =)

The Kaiser closest to me! Glad they built more parking! The quad area is nice with trees.
My primary care doctor, pediatrician, and OB have worked out so far, and in general, the lab draws out blood swiftly. The pharmacy can get busy, but the wait isn’t usually THAT long.
I’ve been to Urgent care a few times, and it gets the job done.
Wish this place had more hours so I wouldn’t have to take off work to come, but for convenience, it’s worth it. Also, I’d love if they had some of the stuff Baldwin Park has, like the lactation services.

First off, there’s a ton of parking in the structure outside, and this location is right off the 210 freeway and VERY easy to find.
My appointment was at 10:15 am. I got there at 10:00 am, and they brought me in in less than five minutes. That has never happened to me! So right about now, I’m thinking that Kaiser is freaking AWESOME!
The doctor showed up in less than 5 minutes, so I was in an out in no time. Kaiser is super organized and efficient. Why did I wait to long to get Kaiser?!
One of the best things about Kaiser is they have a pharmacy downstairs. No more running to CVS after the doctors to get my prescriptions. I waited about ten minutes for my prescriptions, and I was outta there. From my visit until I got my prescription, the total time was less than an hour. UNHEARD OF!

Hate going to the doctors? This place makes the experience calm and hassle-​free.
If you have Kaiser, I strongly recommend this location. I prefer this facility over the one in Montebello because the nurses are a lot more attentive to your needs and accommodating to your requests. The individual offices, restrooms and furniture in general are a lot cleaner than the ones I’ve seen elsewhere. The security guards are always around, either helping people out or giving directions. With this location being that good, it’s no wonder that you have to make an appointment way in advance. Did my lab work, and general check ups here and they were fast and thorough.
Aside from the facility, Kaisers customer services via online and over the phone are amazing. No tedious, unnecessary questions or long waiting period. Everything about them is straight to the point. They’re also great at following up.

I haven’t been to a Kaiser facility for years. Its good to be back! This place is very clean and new. The service is very quick. I also went to the lab area to get my blood drawn. There is a kiosk for you to take a number then your number will pop up on the screen. After your number pops up, you can go to the station they tell you and get your blood drawn.
The place also has a big parking lot, so parking isn’t a real big issue!

I really, really miss my Aetna PPO. Thanks, Obama Care -.-
Pharmacies that take a FULL FUCKING HOUR to fill your prescription cough syrup need to be equipped with a bunch of outlets so I can at least comfortably browse reddit while I waste my precious hour away. They also need to brush up on their English skills a bit (see my photo).
At least my current doctor (Heidi Peng) is awesome. I was previously assigned to Dr. Gusparyan (sp?). She likes to cancel my appointments the day before and then cancel my rescheduled appointments. Most people can’t wait to see me, okay? Pffft.