Jiffy Lube

Martin and Cesar were a GREAT DEAL OF HELP!!! Give them raises or at least a promotion! they helped me from figuring out what was really wrong with my car. Also, they topped off my car without me even asking. EXCELLENT SERVICE!

Had my oil changed here and it was nothing but upsell. When I informed the manager that I would replace the cabin air filter myself, he seemed surprised that I would rather order the part for $ 6 and spend 10 minutes installing it as opposed to paying him $ 45.
When I left the store my glove box (which must be disassembled to get to the filter) was in pieces on the floor and a part was broken. I called the manager who said he may have forgot to reassemble the glove box, but he knows for a fact that the part was already broken.
Will not be patronizing this business again!

I went to change my oil yesterday. My quote was $ 29.99 but I ended up with the $ 104.97 bill. One of the employees pulled my cabin air and engine filters and showed them to me. They looked dirty. We agreed that if I change both, it would cost me $ 50, in addition to $ 29.99. When I came home and checked my bill, Jiffy Lube overcharged me by $ 10: $ 25 cabin air filter + $ 50 engine filter — $ 15 discount = $ 60 vs. $ 50 promised.
Jiffy Lube,
First, does $ 10 really worth your reputation? Second, i think upselling is getting tired and old. Be honest and say after how many miles it’s recommended to change your filters.

Location is clean and efficient. Staff are helpful but standoffish. Waiting room is small and can feel crowded at times. A location like this would benefit from having an outdoor seating area. The location on Hill has a much nicer waiting area.

Manuel, Geradro, Ryan and Art whos says hi! They were awesome excellent customer service and they accmodated my work schedule they also explained all the additional benefits for getting the higher grade oil.

I was greeted happily. Matthew answered all my questions. He was very hospitable. Free coffee!!! Used the $ 15 coupon as well. Recommend!

I have been to Jiffy Lube’s before (I know) and this particular one is no different from others I have been to. I came in at 7:15AM and was the first customer. Standard run through of upsells and overall decent service. Unilocal is currently doing a Check In Deal and I was able to get $ 12 off my service. In and out in about 16 – 18 minutes. Can’t complain!

Great experience here! It was quick and easy, no wait! Good waiting area. Art was very helpful and courteous. They didn’t forget to turn off the oil change indicator which never happens for me. I think I spent 15 minutes there max! I’m going back to this location as long as I’m in the area. 5stars

First of all, I don’t think any employee has the right to swear a customer. My boyfriend and I were pulling in and was too close to the black Honda ahead of us (I was not paying attention as I was not the driver) and the guy servicing the vehicle yelled at us until my boyfriend realized he was too close and stopped. It would have been okay if he said something like «hey watch out!» But no. He said «hey fucker!» And I was honestly so shocked. I thought maybe it was a rude customer but when I realized the assholes worked there I told my boyfriend «we are not doing any business with them» and we left. I should have asked for his name and reported to management but I was honestly too upset to stay there any longer. Truly an awful experience

Went in for a 29.99 oil change. $ 172 later, got an oil change and an air filter. I expect to trust a business when they tell me I need something and that they’ll charge fairly for it. Not so much with Jiffy lube.
On top of that. I posted this review and they contacted Unilocal saying it was unfair and inaccurate. Can I post the receipt?
DO NOT GO HERE!

There was a time in my life when I had a schedule that facilitated me changing my own oil. A trip to the automotive store, an hour in the driveway, and a couple of cold beers was all I needed to get another 3000 miles out of my Dodge.
These days, I am both empowered and humbled by the combination of additional income and a complete and utter lack of time, such that a trip to an oil change business is how I get the same job done.
This Jiffy Lube, close to Pasadena City College, is one of the better locations in my book. They rarely try to upsell you on an air filter or a rear differential, and simply — — get this — — change the oil while you sit there drinking their coffee. Granted, it used to cost me about 15 bucks to do it myself, and Jiffy Lube’s retail price is about 60. While you’re sitting there in the lobby, you can usually find a coupon online to save $ 10-​$ 20 off the job. I used my $ 10 off Unilocal check in and they did not even bat an eye.
As a bonus, you don’t have to figure out where to drop off your used oil, or feel that pang of guilt for throwing an old oil filter in the trash… And eventually, a landfill.
Art, one of the techs, is a good guy, and does an honest job. On my last visit, I had my one and a half year-​old son with me, and they got the job done in 10 minutes. You can’t buy that kind of service; actually, you can at this Jiffy Lube. Thanks guys.

Great customer service… Would have got 5 stars if they. Had 10W-​30… The thinner 5W-​30 was all they carry???

Yes, we know all jiffy lube’s are pricey, but the guys here… Gabriel & Santiago were excellent (and all the other guys there too.) Great work ethics, timely service, and gentlemen. Santiago opened the passenger door for me, reminds me of old school full service shops. Highly recommend this location.

I have never gotten more efficient and professional service at a Jiffy Lube before. I was on my lunch break and only had 30 minutes. I told the technicians that I was pressed for time and they got me out of there in 25 minutes. The staff is courteous and professional. I usually get pressured into a service I don’t need, but this location just did what I asked and got me out of there quick. Great job.

Came here for an oil change a few weeks ago. I liked that I was in and out fairly quickly.
Be aware that this place doesn’t really have a front door. I awkwardly parked and walked around to the front where I thought there was a door but alas, I was wrong. Pull your car right up to one of their garages (or in line behind the other cars there) and get out and find a mechanic to say hi to you if they don’t find you first. Otherwise you’ll end up wandering around like me looking crazy. Don’t be that person.
I also felt like I was really being upsold on types of oil and other services. They weren’t pushy and everyone was fairly kind, but it was a little offputting. I did my research before I arrived! When I firmly told them my choice, they didn’t bring it up again which I appreciated.
Tip: Go to their website. They have a LOT of coupons listed for this location. Not all of them are in their computer, but if you show them the coupon on your smartphone as being listed for their specific location, they’ll do an override and honor them. I definitely appreciated that.
Overall, I would go back for a basic oil change because of how conveniently located this place is and because they were willing to honor all of my coupons.

I would have given this place 3 stars if not for the manager, Gerardo. Realizing that his mechanics had failed to vacuum my car, he quickly did a thorough job himself. Make sure he’s involved in your visit and you’ll be fine.
The mechanics are okay, but given that they forgot to vacuum I have to wonder if other ‘little’ corners were cut, like whether the tires were rotated. The reminder sticker they put on the window was dirty and already peeling off when I drove away. If I go back, I will definitely keep a more watchful eye on the service.
I tried giving good feedback during the telephone interview, but it was so long I hung up after several minutes because I was at a store. Unfortunately, price had not come up yet. It’s too high, even for synthetic– especially when a Civic uses less than 4 quarts!

Their customer service people contacted me via Unilocal to address my issue and never got back to me. Ridiculous.

Came here to get an oil changed and ended up getting a bunch of stuff fixed as well that came out to around 300. I was told that the wait to have everything done would be around 25 – 30 minutes and I had to get back home for a teleconference so I said that that time is perfect.
I came with my friend and sister so we just walked across the street to Pasadena College and it ended up not being ready in time, so I had to call in my TC whilst walking around… pretty awkward.
The place was clean, and the service wasn’t bad, I just wish that they had given me a better estimate of how long it would take. But I did have a coupon where it gave me $ 15 off my oil change, but the service guy gave me some other discount where it took off $ 20 instead. Not a huge deal but still makes a difference.
I’ve been to other Jiffy Lube locations in San Diego that I thought were better in the service department but being that this one is so close, I’ll probably come back just for the oil change.

LISTEN TO THE NEGATIVE REVIEWS!!! DON’T GO HERE!
This place will screw you over, whether or not it’s because they’re unethical or just inept doesn’t make a difference. I paid for an oil change and a cabin air filter to be replaced. At first I was surprisingly happy how fast they were but then when I started my car my oil light was on, which wasn’t on when I brought it to them (just the maintenance required light was on). So I got out of my car and went back inside to tell them the light was on. One of the mechanics got out and checked my oil and found out it wasn’t even filled up all the way. I literally watched them put another half quart of oil in my car. That’s a ton of oil to leave out!
Then while one of the workers is poking around my car he sees that my engine air filter is dirty and tries to sell me on one. I didn’t have the cash for it so I told him all I paid for was the cabin air filter, which he soon pulls out and it looks disgusting. IT HADN’T EVEN BEEN REPLACED!!! I paid them $ 45 and would have left having paid for nothing if my car oil light hadn’t turned on. I almost left having paid $ 95 total with labor, parts, and oil but would have actually received nothing.
THIS PLACE IS A SCAM!!!
My biggest fear of taking my car to a place like this is getting taken advantage of since I know I look like a clean-​cut white kid who knows nothing about cars, which is true. I will never trust Jiffy Lube again and you certainly shouldn’t trust this one.

This Jiffy Lube is always quick and efficient. I’ve seen the same crew here for the past few years and they’ve always done a good job on my car. It’s a little expensive though and I find that I need to go more often than every 3000 miles.
Overall, the convenience of the place and efficiency of the staff makes it worthwhile to me.