Jasmine Terrace At El Molino

This DISGRACEFUL facility sent my mother to the hospital for several days last month and NEVER CONTACTED ME. They told me that ‘the family was informed’ which is a outright LIE. They currently have my mother SLEEPING ON A MATTRESS on the hardwood floor because she fell out of bed and injured her head, which once again, no one bothered to call me. In September my mother was punched repeatedly in the head by a resident so I have reason to believe she was brutalized once more and Jasmine Terrace is covering it up. When I spoke to the ‘Executive Director’ Virginia I was told my mother said something TO PROVOKE THE ATTACK.
My family is paying thousands of dollars a month to have my mother sleep on the floor and be physically abused. Jasmine Terrace refuses to move my mother to a carpeted room, nor will they provide a bed with protective railings or any satisfactory explanations.
The ‘Executive Director’ (Virginia) also refuses to return my calls. I still have no ideas why my mother was hospitalized.
STAY AWAY from this God-​awful place. I am filing a complaint with the State Department of Public Health.