Incycle Bicycles

Just got my bike serviced (again) at Incycle. I bought it there because they were the only people at the time who could get me exactly what I wanted. My five year old bike rides like new, despite a ton of miles on it. I understand how everyone has their own favorite shop, but this place is the best.

I haven’t had a bike in about a decade and I was really sheepish about trying one out. Luckily, I had Keyra to help me. Seemed like the only woman working there, but I am soooo glad she did. She was patient, informative and really listened to what I wanted. Guys could learn a thing or two from her. Wish there were more women in bike shops instead of the dudes prattling on about specs and mansplaining facts to you!
Anyway, I highly recommend this shop, they have everything!

Excellent customer service. Needed a tube replacement for my BOB Duallie stroller and they had the 16″ tube. I can run tomorrow without waiting for an order online to arrive!

Everything they have is way Overpriced compard to any other bike shop. The service is great, but they don’t have anything in stock, they always have to order it online and charge you a lot more than the original price of the order.
I don’t recommend it to a friend.

This review is for their service dept: make sure you mark your seat post before turning in your bike. I brought in my bike for minor servicing including new chain and brake pads. Turnaround and quality are great however they clearly raised my seat post without marking its position.
After I commented that they raised my seat without returning it to its prior position, they said ‘we never do that’ but it was obvious. Even after I shared my bike fit measurements, they weren’t interested in taking a few moments to make it right. It’s not the end of the world but its a service issue I wouldn’t expect from such a top quality bike shop.

Very disappointed in this experience. I called to rent a bike a month ago, and they told me it was too early… call back the week I wanted the bike. I did, and they had nothing available. Ok… I get that. Did they volunteer to call me if they had a cancellation? No.
Really? I guess they don’t need the business that badly. I spend a lot on bike stuff, and I’ve found a great place here that will now get that business.

yikes– Wed 5 PM needed a quick fix on my bike. they SOOO busy said «no way»
:(

I have bought stuff here before. Lights, tubes, packs, cables, minute things but I honestly had a below average vibe when I come here but that all changed when I came in to buy spd bolts for my shoes the other day. Apparently spd bolts aren’t sold by themselves. But the guy behind the counter was so helpful, he looked through the parts bin and hooked it up with just what I needed. Just because of that gesture I will be buying my next bike here.
Yes, customer service pays off. I mean not everyone is as cool as this one guy but I’m sold so far.
Now how about that discount on that 2015 crave sl I have been eying these past months, jk.

I am a repeated customer for the past 7 months. EVERYBODY and I mean EVERYBODY here was every time not only friendly but trying their best to educate and customize my shopping based on my needs.
Large inventory but what makes them stand out is professional advice customized to your needs.
Thank you.

I’ve been to this store a number of times, and to their credit, my experiences have been pretty similar across the board.
Unfortunately, the two things that best characterize this store is that it’s difficult to get anyone to help you and it’s nearly impossible to park.
I don’t really understand the customer service, is your phone more important than your customers? You’ll be sure to see a mess of people behind the register, many of them not helping anyone. People end up browsing because no one is helping. We don’t mean to browse, we just can’t actually get some help to close the sale.
And parking, sure it’s Pasadena, but to spend all that time circling or 5-​point turning into a spot and then to not actually buy anything, makes me not want to come back.

I was interested in Specialized Roubaix, and I was debating between buying it online or locally. Since my buddy recently got a very good deal on a nice Cervelo bike from Incycle Pasadena, I decided to visit the store and check out the bike in person. Also, I wanted to try out different sizes before making decision because I got my old road bike online which end up a little too big and I can’t exchange it. I had my old road bike for 10 years, and I always regret buying it.
Once I got to the store, Joaquin brought out 2 brand new different sizes Roubaix for me to try out. He helped adjust seat height and let me take them out around the block. Being able to test ride the bike was a good experience, and it gave me confidence that I will be making good decision this time. I asked Joaquin about how should I get rid of my old bikes, road and mtb. He told me to bring them in to get them appraised, and he told me upfront that store won’t give me much but will save me hassles. I didn’t get much for both, but the offer was fair.
Joaquin’s boss gave me a great deal on my Roubaix, so I traded my old bikes in and paid the difference. I believe that I will never get better deal on this bike else where even over the internet. Therefore, I highly recommend giving Incycle a try before deciding to get one over the internet.
After I picked up my Roubaix, I took it out to Rosebowl that evening. I notice that chain was rubbing front dérailleur while on small front ring. I quickly took it back to the store, 10 minutes before closing. They took care of my issue right away. This is something I will never get if I were to buy it online. My bike comes with free tuneup for 90 days, so if something else is off I can just bring it in and let the pro troubleshoot it.
Beside the service, they have so many nice bikes, from budget to very high end models. They carry nice accessories too such as Lezyne floor pump, crazy expensive bottle cages, and many other nice stuffs that I prefer to just look at. I was already happy just by walking around the store. I will definitely come back here for my next bike, but it is going to be another long while tho.

I’ve had nothing but pleasant experiences in my dealings with Incycle. I first called there a few weeks back asking about swapping out my Look cleats to SPD. Allan was so helpful and friendly over the phone, even told me about the studio he teaches at. I later went in and discovered my Shimanos were 3 hole and I couldn’t put SPDs on them. I was provided with immediate assistance on this visit as well, from someone behind the front counter.
I then called a couple of weeks later to inquire on renting a bike for a triathlon since it’s my first and I don’t own one. It’s a quick reverse sprint tri and I want to participate so I don’t feel I need to completely invest at this point, just need a little somethin’ somethin’ to get my ass around the Rosebowl a few times.
I’ve only ever cycled indoors so I stopped off at Incycle again this weekend, to test out a bike in their back alley to see if it felt like something I could manage for the triathlon in a few weeks. I let Joaquin know I was new to outdoor biking. He was so helpful. I let him know I wasn’t ready or comfortable to deal with a road bike and don’t plan on really competing for a time so I want to rent a hybrid to use for this event. He grabbed one, got me set up and worked with me out back until I felt comfortable enough to know I can rent this thing for the purpose I want it for. He told me the rental is $ 25 and I should rent it a couple days in advance to become even more comfortable with it.
I then decided since I was there, that I would also purchase new Shimanos with SPDs since a few places I cycle don’t accommodate LOOK.
He helped me with a couple of suggestions and then got my cleats installed free of charge.
I’d highly recommend Incycle. I’ve heard a lot about iMartin/Helen’s but if you are in this part of town it’s pretty safe to see they are the premier bike shop in the area.
Joaquin will also be teaching new riders, so I hope to connect with him if I want to start riding outdoors (which I’m pretty terrified of at the moment), so who knows. I say, live outside of your comfort zone, or you’re not really livin’ so I guess I’d better start riding outside.
In the meantime my new Shimano’s and SPDs clipped in just perfectly at the establishment I needed them for, that I hope to soon be instructing at.
I’ll be back soon to rent the bike for the triathlon.
If you have a question regarding bikes/​shoes/​safety etc. I’m highly confident Incycle is an excellent resource for your needs.

Came in three different times and all three times I had a hard time even getting someone to help me. I think there is definitely some bias here to people they perceive as young or just browsing. I man came in who was much older than I and about 10 mins after I was there and was helped right away. When I asked to see a bike after, I was told everyone was busy with customers but I could wait if I wanted.
Sadly they are one of the only Cannondale retailers in the area. I’ll try one of their other locations with hope of better luck.
UPDATE**
I went to the San Dimas store and had an amazing experience.

Love this place, the employees and deals are relatively okay. Would come back here for other stuff for sure

Me and my friend came here not so long ago maybe like 2 or 3 weeks ago just to test ride a full suspension intense and the guy that helped us was carlos and we were just planning on getting some prices but we ended up getting two bikes. Carlos was really really cool. Excellent service by carlos

This place is ACTION-​packed on a weeknight… Welcoming, too. First time here and look forward to returning. Sits just below Old Town Pasadena’s Colorado Blvd. Maybe because it’s the holiday week… busy is great though :) I stopped by here yesterday and really impressed with the expert professionalism from each of the three staff that I needed to talk to. I may have only spoken to three but there must have been at least ten… Maybe more… All on the floor working away. Store is bright, clean and really organized. I can’t recall ever being in a shop with this many employees visible and despite that each were busy with a customer, I was quickly acknowledged and assisted within moments. Super impressed!!! Easy to find location on the corner and a small private parking lot is available, but anticipate having to park on the street with meters. I could see this location as an easy biking destination if you ride around this area. There is a cool park across the street too, off Fair Oaks. Making a note to revisit their camelbak water bags because they had a really large selection. Of course I’m doing more gift-​buying homework for my avid cyclist friends and family. Serious shopping fun!!! Their baby onesies with shop logos tell you how serious the «InCycle family» are when even their babies are sporting the shop logos, right? Shop camaraderie is really cool here and everyone looks happy to be there, customers included. Their fun and expert vibe seems to be consistent based on the other locations I’ve experienced. I really find the cycling community to be the best :) I love getting more of my friends into this sport with their kids. Beautiful shop and a definite gift-​buying destination to note this season.

Came here earlier in the year before I bought my Trek road bike and spent a lot of time with Jason and Tyler looking at Cannondale options. Took up so much of their time and then ended up going with another shop by my house. I remembered though how friendly and knowledgable they were and that they made me an incredible offer.
So this time around, in the market for another bike I can use for triathlon training, I decided to give these guys another shot. They didn’t disappoint and made me a killer deal on a Cannondale EVO. I added new tires and aerobars. Very excited about my new purchase!

Excellent services. I have had my bike tune-​up & adjustments there. I’ve also purchased my bike helmet there. This weekend I took my 9-​yr old niece there to get a bike. In all of my experience, I found the staff very knowledgeable, friendly and patient. I highly recommend this place for your cycling needs.

I went to Incycle today to purchase shoes for spinning class. They were recommended to me through Yas when I take spinning classes and offer 10% discount (well I had to do was mention YAS).
I was helped by both Devon and Danny and they were both extremely helpful and nice, too. Even though I went there just a little bit before the store closed, I did not feel rushed at all. They help me to find the best fit for my foot within my budget. I went with the Shimano WM63 which fit well on my crazy wide foot. I purchased the clips and they installed them in the store (at no extra charge). When I got home I searched online to see if that was a reasonable price for those shoes, and I couldn’t find anything less than what I paid!
I would definitely recommend coming to the store if you are new to the cycling world I need a little help with finding shoes, a bike, or anything else cycling related! They seem well informed, the experience was not intimidating and there was plenty of staff to help everyone.

The first time I visited, the staff talked to me all about carbon bikes and let me test ride a few to get the right size and fit. They taught me how to ride an «aero» position and all about the bike’s setup. When I didn’t find a bike that I particularly liked, the staff ordered several more in my size to let me test ride. The staff at Incycle are very passionate about helping the customer find their ideal bike. Unfortunately, I wasn’t ready to buy. No big deal, they told me to come back when i was ready. No pressure at all.
A year later, after extensive research and soul searching, I decided that I wanted a Specialized Shiv. I returned to Incycle to test ride it on the street and fell in love with it. The bike felt fast and stable. I took it home that day because Incycle got me the exact bike I was looking for, in the right size and at the right price. They offered me a $ 1000 discount off MSRP because it was last year’s model. I love my new bike!