HomeStreet Bank Pasadena Branch

It’s the worst bank I’ve ever had to deal with — no exaggeration. When Homestreet took over from Simplicity, they lowered my daily ATM withdrawal limit from $ 1,000 to $ 500 without explanation or warning — a delightful discovery when I was getting ready to go out of state and needed a cash withdrawal on a Sunday. I just tried to re-​order checks (the link is extremely hard to find on the main Homestreet web page) only to discover that the check ordering page is useless for actually ordering checks. Speaking of their God-​awful web page, it takes about three clicks to find essential branch info such as «hours of operation.» Oh, and when I was in Oregon, the one branch near me was only for mortgage lending. Homestreet’s latest stroke of genius is that as of March 1, 2016, customers have to wait an extra business day to access funds after a deposit — even if it is an electronic DIRECT deposit. Way to be useless, you stupid bank. I’m moving my money elsewhere. Enough already.

The worst banking experiences I’ve had the misfortune of experiencing with any bank. No staff available over the weekend to report stolen or missing bank cards. Multiple obstacles in accessing accounts. Horrible bank. Recommend to anyone – stick with the larger more well known banks.

The best customer experience I have EVER HAD!
I’ve never felt so taken care of. The employees are top of the line!!!

I have to say that I was a customer of Simplicity Bank, I left after the merger, it was terrible. However, David called me out of the blue saying that things had changed for the better and wanted me to come back.
With that personal phone call and the service I have received since, beats Wells Fargo hands down.
Yes, they have had their challenges but the results are hands down best customer service. Give them a try.

I belonged to the Kaiser Credit Union from 1992, then it morphed into Kaiser Federal Bank, then changed its name to Simplicity Bank, now Homestreet Bank has bought it out. I am so irritated. When it was Kaiser, everyone knew your name from the moment you walked through the door, smiled and greeted you personally. Linda Hunter was the Branch Manager and when she moved to corporate, the branch took a massive turn for the worst. Yet, they still remembered details about your family, your life and your concerns. Now, you’re lucky if anyone even raises their head if you walk through the door, let alone greet you and forget knowing your name. When I voiced my disappointment in their changes and customer service (if you can call it that!) the response from a bank official was, «I’ve never seen you come in before.» No smile. No response to my confirmation that I come in every two weeks to make a deposit.
Then, I called to see about a personal loan to get my car repaired. I was told they were busy and it would be later in the day. Never happened. Meanwhile I called my insurance company and was approved for a low interest loan within less than 15 minutes. I never bothered calling Homestreet back.
Now, I’ve been trying all weekend to pay bills on my online bill pay and the site never loads, then I get the message that my session has timed out. Really? At first, I thought it was my internet connection, but discovered that I got a very fast connection when I was Googling and going to their Home Page… So, my conclusion is that I will be researching other banks and move my accounts elsewhere.
This is an awful bank!

I would give this place negative stars if I could as well. When this place was Kaiser Federal Bank it was okay, but then it just got awful.
It was taken over by Homestreet and it’s been a disaster. Opened a savings there back in March… still no debit card and it’s two months later. I’ve requested it three times. And that’s only the first mess up. The list goes on. Definitely going to move my accounts out of this institution.
Don’t bank here unless you want frustration and want to deal with people that could care less of you’re their customer.

I wish I could give this bank and it’s employees NEGATIVE stars. This is the WORST bank I have ever done business with. This bank bought Simplicity Bank, so unfortunately my account was moved here.
Ever since they’ve taken over my account, I have not had 1 good experience. From not being notified of the change, to not being able to find my account at the branch, to LONG hold times of 30 minutes or longer, being transferred 5 times ONLY to find out that the customer service reps have NO IDEA what you are talking about. I’ve been promised by several employees to get a call back and no one ever returns phone calls. 1 employee assured me she would send me an email on my issue never received it. THIS IS THE WORST BANK EVER!!!
I made a payment on a loan and the payment does not reflect in my account. When I called to find out what was happening, I had to talk to 5 different people who all sounded clueless on the phone. They don’t know what they are talking about, put me on hold for a total of 2 hours throughout the morning and STILL could not figure out where my payment went!!! How’s that for a bank??! If they are trying to make Simplicity customers happy they are failing miserably. As soon as my issue is resolved, I am taking my money, closing my account and NEVER doing business with this bank again.
I have informed all my co-​workers what terrible service and incompetence this bank has. I will also be telling all my friends and family. My advice to anyone interested in this bank or current customers of this bank is take your money and RUN!!! There are so many other banks out there that value your business and know what they’re doing. GO THERE instead!

This bank took over for Simplicity Bank. So far I am so unimpressed. Like the other user said they shut down the whole bank over a weekend with no access to your acounts. Now their mobile apps don’t work. So far this is a huge disappointment. They better get it together quick

This new bank was closed on Saturday April 11^th, the week of April 15– tax day. Really !
When we need to handle business, and the only time I can get to one of your banks is on a Saturday. No more. Im moving my money. You guys are soooo inconvenent and inconsiderate !!!