Heart & Sole Reflexology

I love this place… every time. Cheap, good strong massage and always open for an appointment no matter how busy. I recommend for those who like a nice massage, however, I know people who like massages that hurt — this is not the place for you.

I’ve had my fair share of foot massages at several different establishments, and to cut to the chase, this one probably ranked in the second quartile overall. Maybe a 30 – 35 on a 100 point scale?
For starters, parking in Old Town is a chore and requires some level of financial outlay. Granted, you’re talking around $ 5, but the hassle of driving up and down a parking structure only to find a compact spot for your Tahoe on the roof doesn’t quite start you on the road to the relaxation hopefully achieved via a massage.
Upon arriving at Heart and Sole around 8:00 on a Saturday, Mrs. and I discovered the place… Empty. The scourge of bluish fluorescent tube lighting blanketed the entire pedi-​mani part of the operation… When we noticed there is a second room inside that was dark and had soft music playing. «Must be the foot massage part,» we figured.
A diminutive but kindly fellow emerged and asked if we had an appointment. Yes, 8:30, we shared. He asked us to pay in advance for our two foot massages, and asked if we planned to tip. I figured $ 10 a pop, and $ 75 went on the card before we set a foot into water or saw the set up. Whatever… Not here for a haircut…
Once we went inside, it was the usual set-​up: massage loungers, buckets, and a clock on the wall. The lady I got was very nice but either didn’t have the upper body strength to put the hurt on me, or just figured she’d finish me off as her last charge of the night, and be out of here by 9:30.
The lotion under the shirt wasn’t unpleasant, but as others have stated, multiple breaks for lengthy times and idle chit chat with my wife’s masseuse detracted. Started at 8:30 and putting my shoes back on at 9:25. With breaks and wandering, this wasn’t exactly an hour no matter how you slice it. Zero communication throughout– no questions about strength, areas to focus on, areas to avoid– this one was going to follow her playbook; I was just along for the ride.
As previously stated, it wasn’t unpleasant… Just not worth going out of my way, parking across the block for a fee, and dealing with Old Town nuisances to enjoy a lackluster experience.

My wife set me up an appointment with a guy who I believe was named Yung (Jung? Young? – sorry). I don’t know what sorts of packages they offer, but she got me a full body for an hour for only $ 29! I don’t get massages often, but that seemed like a good deal to me. Yung was so good it wasn’t weird having a guy masseuse, but the man at the register was cognizant that it might’ve been for some people (he checked with me twice that I had booked the right person). I left feeling great and got a stamp card for when I go back.

If I could change my review to zero stars, I would. As an update to my earlier review, regarding the painful pedicure. I now have an infection in my big toe due to the pedicure. I am on antibiotics and am hoping that the infection will clear up so that I do not have to have my toe lanced. Stay away.

They said it was a 60 minute massage… but with the unexplained 3 minute breaks and the late start time it was more like 40 minutes. Also they didn’t ask for any feedback from me or my wife during the massage. Then tried to charge us more than the prices on their website indicated. I held my breath half expecting the lady behind the counter to try to convince me there was a ‘mandatory tip’ like a certain place in san gabriel I used to frequent. At least at that place the masseuse asked me how I was doing during the massage. This place offers a san gabriel massage at pasadena prices. Stay away if you can find a better place… and that won’t hard to do in the SGV

Such an amazing massage! I came here pretty much every day during my last month of pregnancy and they took great care of me. I did get a basic mani and pedi once and they did a good job but nothing beats the hour massage! Good to call ahead to make an appointment because they can get very busy. The whole place is very well kept and the staff is so friendly. Love this place!

I was a regular at the Green Street location until it closed.
Came here with my mom today to get a pedicure while she got a massage.
They told me 10 minutes.
That was an hour ago…
They also took two people that came in after me before me. Hmmm.

I’ve been coming here for over 4 years. Whenever I’m in pain I come here and I get relief for days. I have stenosis of the lower back and neck. I don’t want surgery and I go see Wendy, she’s the best, and I am pain-​free up to 5 days. That’s a dream for me.
The best people there.
Sam is fantastic also
David runs the business and you can’t get any better then him. Courteous. Kind. Caring and funny too.
Best in Pasadena… Truly…

Went to get a pedi with my son and friend. they couldn’t even be bothered to tell us they were done or acknowledge our presence when we walked in. We sat there as they stared at us blankly from the salon chairs while their manager helped some ladies at the desk. finally when he was done we asked if they were opem and he says oh no we stopped doing nails at 7. So when they saw us grab nail polish they said nothing on top of not acknowledging when we walked in. Nice first Impression. I WON’T BE BACK.

Been coming here for about five years for massages. Just experienced a less than satisfactory massage for the 2^nd time in less than a month. Both times the professionals kept kneading my neck and leaving the room more than normal. Also, they use very little lotion. Manager Jennifer asked how it was and I told her. No response. Going to pay but may not come back. However, they do not get a 1 star, since my husband had a manicure and pedicure and they did a great job.

The 60 minute massage is a pretty good deal for $ 29. Yes you are in a room with a bunch of other people but there is music playing and once the massage starts you forget about the other people in the room. They do a good job of hitting all the major parts of the body. I especially liked how much time was spent on my upper back. I will definitely be back for another affordable massage soon. Also you can park in the schoolhouse parking lot 90 minutes free so that’s a nice bonus.

Mary is really good! Told her my problem areas and she took care of it! Great experience! Good staff

Loved this place. I plan to be a regular! Staff very attentive– my pedicure could have been better it seems as if the person was rather new and scared to clean under my nail, but that’s fine. I prefer someone to not attempt something they do not know how to do.

My mom and I got mani/​pedis and really enjoyed them. The staff was very professional and did a great job. The shop was clean and we had no wait. Would highly recommend Ana and Henry!

New clean and perfect to relax. Great place that made my week. I can’t wait for my next appointment. I’m a mother of 4 and my husband bought me a gift card to this New place. I’m so happy with my services :)

So, this place is hit and miss.
Pros: It is cheap. It is mostly clean. You sometimes get someone who cares about doing a good job.
Cons: If you go late in the evening, the massage therapists have already mentally checked out for the night. When they go to dump the water out after the foot soak, it takes 10 minutes.
It really depends who you get on what sort of job they do. Some are too light, some too hard, some don’t give a hoot. Maybe they don’t get paid much and are disgrunted? Not sure.
I have been here about 20 times. Wish they were a little more consistent.

Of the 3 people who’ve worked on me so far (45 min. back massage) Sam is by far the most skillful and sensitive. He knows by feel where to go and respected my request to concentrate on certain areas. David gives a super strong massage which can be good for working out muscle tension, but he’s brisk and perhaps not as careful. In any case, I would highly recommend Sam… and recommend also that you tip well!

I used to love this place. They raised their prices SO much when they moved. The owner also makes strong suggestions about how much you should tip, which is really rude. Not to mention, I called and made an appointment and they took me 30 minutes after my appointment. Time to find a new massage place :(

I am a faithful customer at Harmony so when I found out that my long-​time eye brow gal, Trang and her hubby opened this place, I was very happy! I’ve always used Wendy and this is a no frills massage, but she manages to get all the knots out. I didn’t find it to be noisy, the new massage chairs are comfy, and the spa is very clean. If my schedule permitted, I would come back every week.

Absolutely love this place I came two weeks in a row just because the price was so great and the massage was wonderful. The massage is worth more than you pay. When they say full back massage that’s exactly what you get head, neck, back, butt, legs and bottoms of feet. I’ve had a different person each time and they were both great! I believe the man that answers the phone and greets you is the owner but he is very personable and easy to talk to.

I’ve been to the old location, and liked it quite a bit. This time, in their new location, was easily the worst massage ever. The room isn’t dark enough, and you can hear noise from the other side of the wall… hard to relax.
I’m a big guy (6’2″), and the feet in the water was the biggest problem. My feet didn’t fit in the bucket so that was uncomfortable. But, the angle of the bed and the height of the bucket was the real problem, forcing me to arch my back to keep my feet in the bucket. My low back quickly started to hurt. I tried to bend my knees, but the massage therapist just kept pushing them down. I told the massage therapist, who then lifted the back of the bed so I could sit up. I adjusted to my comfort, and he pushed me down so that my back was again uncomfortable. I adjusted up again, and he then pushed me back down. I told him I needed to be comfortable, and he pushed the back down to make it into a bed again. I got up and said «I’m done», I was fine before, now my low back is really hurting.
The massage therapist asked me to lie down, face down and he would massage my back. I did, but the massage was just not helpful. He avoided the painful section altogether and rubbed like an obligation. Actually, I think he was scared and didn’t want to upset me… but, it felt kinda like being in a tight club, where there is no room and everybody is bumping into you. Absolutely no therapeutic value at all. After about 10 minutes of this, I just got up and said I’m going to go sit down, my back hurts and I just want to sit up and not have anyone touching me.
I went to the front of the business and sat waiting for my friend. My friend was treating me, but knew how bad my massage was (they were right next to me). He paid for the massage, and he tipped his massage therapist. As we turned to leave, the owner came (with my therapist fast approaching to join) and asked for a tip for my therapist. I couldn’t believe it. We told him how awful it was and that I’m in pain after the massage (I had none going in). He said the therapist is new and it’s our responsibility to tell him how to do the massage. The owner actually followed us outside the business to continue the discussion, arguing that we should tip. We left, pretty upset.
Funny, as bad as the massage was, the treatment by the owner was worse. Obviously, he doesn’t understand the tip as being an act of appreciation for a job well done. Definitely not going back.

Massage chairs at this new location are very uncomfortable. Lying on my back on a flat bench with my legs bent into a bucket of water really hurts the lower back after a few minutes.
Room is crowded with many chairs crammed into a narrow space, and the noise from the connected nail salon is distracting and jarring.
Worse of all, most of the staff is new and unexperienced. Difficult to communicate with and unresponsive. And oh, if you only tip $ 5 for a $ 25 massage, be prepared to be confronted loudly for more tip. Just AWFUL.
Heart and Sole has gone downhill and this is from a once loyal customer of 3+ years at the previous location. DO NOT RECOMMEND.

They were super sweet and did a wonderful job. My toes were still in perfect shape after a month!

First time at the new fair oaks location. The new location is larger but I prefer the old location. While getting my massage, I could hear the exercise group being conducted next door. the front door was open so on top of the exercise teacher yelling, I hear the heavy fair oaks traffic. I just couldn’t get relaxed. I’m not sure I would come back. Which is a shame bc I’ve been going for several years

I am reading these reviews and it is true, there is little privacy but they never said it was a private massage spa. I have been here often and sometimes it is hit or miss and when I have liked a particular person often they are no longer there when I request them. Overall for the price, I have gotten a good body massage and leave feeling my shoulders less tense. I do not expect the masseuse to be overly friendly and appreciate it is part of their culture and many do not speak English. It is very clean, professional and I feel comfortable in their hands. If you are looking for a «Spa Experience» this is not the place for you but if you are feeling your body needs those knots to be worked on and find an hour to relax, it’s a great place. I will continue to go here especially when I have limited time.

You get what you pay for. This place can be hit or miss. I usually ask for Wendy and you’d think she’d be appreciative and warm/​welcoming when I come in. She isn’t. She’s more concerned with looking at how much I tip than she is to thank me as I’m leaving. I was there a few weeks ago and she did not even say thank you.
Heart and Sole is basically a full body massage without taking your clothes off. It’s damn good for the money but you get interrupted frequently as you are in a big room with many other people and often times the ones working there are talking amongst one another. If you want a quick and fairly cheap massage, come here. If you want someone to actually ask you where you have pain/​problem areas etc, go somewhere else. They don’t even ask if you have injuries, which I feel is pretty important for a masseuse to ask.

This place is awesome! They just moved to their new location on Fair Oaks from Green Street and it’s amazingly clean and all the regular and gel polish is OPI. My massage was great and my pedicure looks amazing! Definitely going back! Love love

I’ve been here twice, and really enjoyed both visits!
Like many cheap massage places, there’s some weirdness to get over — you’re all in one big room, the chair/​beds are close together, it’s oddly dark, everyone’s whispering, etc, but if you can just roll with all of that then you’ll have a great experience.
One thing I like about this place (besides the blissful foot massages) is the amount of time they spend on your head and neck, particularly doing pressure point stuff. I have jaw/​tension issues, and I could feel the tension melting away while they did this stuff.
In case you’re like me and you want to be prepared: If you get the hour-​long massage, they’ll soak your feet in water while massaging your scalp, neck/​upper shoulders, and arms. Then they’ll get to work on your feet and calves. Once that’s done they do some work on your legs then they ask you to turn over onto your stomach so they can massage your back, upper and lower.
I tend to like a lot of pressure during my massages and while they don’t quite offer an intense experience it’s very relaxing and does the job! Also, the price is amazing :)