HealthCare Partners Medical Group

I’m not sure of the reviews below. I had none of the issues mentioned by other negative reviews. Came here to have finger drained. Not even an hour from beginning to end. Very informative and kind. Probably a lot less money then an emergency room visit.
Definitely would recommend their services.

If you need to see the doctor urgently and don’t want to pay ER high copays then you have to go to a poor facility like HealthCare Partners Pasadena. The LVN who did my IV left a bad bruise that lasted two weeks! The doctor was was OK, smarter than most urgent care doctors but poor bed side manner. Bad follow through, n Discharged me after a treatment without listening to my lungs, i.e. Post treatment. As an Asthmatic this is my zillionth time to an Urgent Care. I know the routine! Not the best not the worst!

So just had an awesome experience at urgent care. I know that sounds crazy. My son needed sutures (for the first time) and Dr. SEYMOUR made it super easy and explained everything to him and his parents. My son now has some war wounds but not to bad thanks to Dr. Seymour!

Had to pay a visit to UCC today. This is a great thank you to the LVN Carol, she was all smiles. The times she was in the room assisting me it somehow got me to kind of push aside my pain. If that makes sense.

Receptionists’ customer services skills will make you feel like you’re at the worst DMV in town. They are rude and inconsiderate. I have been there probably five times in the last eight years, either with a back spasm (existing injury) or a sinus infection (allergy condition). It’s always been the same crappy service with an arrogant attitude. The doctors — if you get to see one, as more often than not you only see and RN — behave the same way. Prepare to wait hours before they even take your vitals and triage you. This place is a risky proposition. If you have something serious, you may be seen sooner but it better not be too serious. They are not build for real medical service. Thankfully, there’s Huntington Hospital nearby so chances are you won’t die.

Staff is ok but they are the slowest if Yu have all day to waste at urgent care go ahead and head down there but if you don’t find another place… been in here two hours now haven’t seen a doctor

Musician, heal thyselves.
Was here before with good care and hoepfully today will be the same. Efficient and vey nice. My friend who was in prison told me that prison doctors are the best because theyve seen it all. so these guys have the positive «front lines» quality of that along with a nouveau economy vibe.

So, I sliced the front right-​side of my head around dinner time and I needed to get this thing stitched asap.
The previous 2 care units we visited stopped taking in new patients so as I was bleeding all over myself, we found HealthCare Partners Medical Group.
They log you in very quickly and a nurse will call you soon.
After they diagnosed my condition I waited for a doctor to see me. I met Doctor Paul. Nice dude. We discussed zombies the entire time which was entertaining and full of laughs. World War Z! He knows how to help you if you let him do his thing!
The nurses were extremely pleasant and apologized many times for the sometimes long waits. I appreciated that and were just glad they could sew me up!
7 staples and a friendly visit later, I am back baby!
Thanks everybody! :)

I woke up Sunday morning with a really bad allergic reaction to a spider bite on my hand. So we rushed to Pasadena Community Urgent Care which is the one that I normally go to and found that it was closed. This place was the next best thing. We arrived and didn’t see too many people so I was hoping for a short wait. They got me processed pretty quickly and the nurse called me in to take my vitals within 15 minutes, so not too bad. The nurse was nice except for the fact that she took my blood pressure on the arm that had the allergic reaction and it was SUPER painful– I guess she just doesn’t pay attention to detail. She also asked me if she had taken my temperature after she already did…
I was then placed in a room and waited probably another 30 – 35 minutes for the doctor to come in. She came in and basically told me I was having an allergic reaction to the venom of whatever bit me and told me I had to ride it through. She didn’t offer any suggestions for pain or itch relief until I asked and then she finally asked me if my throat was closing up. Um, no I’m sitting here talking to you so, no. She talked super fast about prescribing me a cream and then was like pretty much like «you guys are good, bye.» When I picked up the prescription, there were pills in there as well that she didn’t even mention.
This location was very well organized in terms of getting people checked in with wristbands and the procedure of everything was fine, but the doctors really don’t seem to care about you at all and act like they don’t want to be there. For someone who really wasn’t feeling well, I would have appreciated a little more TLC. I do want to mention that the location is very clean and well kept though so that was nice.
Parking: Structure off Bellefontaine– free with validation (1 per patient)

I woke up with sharp pains and tightness in my chest and called urgent care to get medial advice from a nurse. I was told to rush to urgent care because of my symptoms, within an hour.
I was seen very quickly, but I was not helped. I was assessed, and the doctor said, «are you sure your bra is just not too tight, causing chest pain.» Excuse me? Is that what you spent 4+ years in medical school to say. My blood pressure was also very high and I was told that my blood pressure was severely abnormal for my age and since I have a history of high blood pressure, he suggested medication. Even though he told me, «I don’t know what’s causing it, you’re a medial mystery.» I don’t fee comfortable taking medication when I don’t know the underlying problem.
I have seen 3 doctors at Heath Care Partners and all cannot find out the cause, but masking the problem with medication at a young age is not the answer instead of finding out the true cause of the problem. Basically he wanted to put a band-​aid on my problem instead of finding the cause.
Terrible heath care, I left with pain still persistent the next day, no solution to my problems, but I sure paid for it!!! What was the point of going? Terrible care!
I have not been to one health care partners where I feel that I was given good care.

Three time I have been here and 2 times I have left because of the attitude and carelessness of their staff.
Nurses are cool, doctors and front desk kept me waiting for hours, one time they re-​processed me in the same visit lol
This place is a fucking joke. I can’t believe I have to resort to webmd because this place lacks management.
I came back today because I wanted to give them the benefit of a doubt that the last time was a fluke… never been more wrong.
I’ll probably change the HealthCare Partners network in its entirety. I have been with them for 25 years and they have declined to county hospital level. What a waste

I wish I didn’t have to give this place one star. Ridiculous!!! Don’t come here for any reason. I have been here several times and given them several opportunities. Always disappointed. They don’t care about you. The doctors are a joke. Every time I have gone there the doctor walks in and tells me I should go to the emergency room at Huntington Memorial. Really? Over a bad cold? Or other minor problems? On my last visit he was in there for less than a minute. Said «go to ER. I’ll call them and tell them I’m sending you there.» He walked out and closed the door. I grabbed my stuff and walked out and his back was facing me. He was not on the phone calling the hospital like he said he would. He was on his phone on Facebook! Really? So unprofessional and lazy. Upon arriving to the ER I told the front desk I had been sent from Health Care Partners Urgent care. She laughed and said, «you and everyone in the waiting room. They just love sending everyone here.»
Turn to look at the waiting room and not single seat was empty. No wonder the other place was empty. They literally sent everyone to ER.
They really don’t care. From the front office staff to the back. I once had a nurse at the urgent care apologize to me for the doctor being so rude. She said he is always that way. At all cost avoid going there. They will charge you your copay and charge your insurance and not even treat you. Just send you off to ER! This place should not be allowed to be in business! These doctors are the worst I have ever seen. I suggest going to Glendale or one of the surrounding areas.

Came to urgent care last nigh for some intense chest pains. Customer service was good. not bad, but no great.
I was seen promptly, but was there for about 4 hours. Overall, it wasn’t a bad experience.

You would think that if you have people fill out paper work and ask if you have insurance that you naturally become a patient. You would believe you would become part of their patient files, but sadly when they moved to a new location I wasn’t notified. So sadly how did I find out? I was experiencing what I thought was signs of a heart attack. Thankfully turned out to be really, really, really bad acid reflux and gas. I ended up going to another urgent care facility which I now go to instead.

RIP-​OFF REPORT!!!
This place doesn’t even deserve one star!
Went in for sharp chest pain and shortness of breath. After EKG, x-​rays and blood work came back negative. Doctor diagnosed me suffering from pneumonia. The Nurses started a breathing treatment which immediately cleared up my breathing. The Doc seem to be bothered but was going to prescribe me antibiotic medication and inhaler.
I finished the breathing treatment and doctor’s demeanor was not the same when he came to check on how I was doing. He asked questions insinuating that I had lied about my chest pain to get faster treatment. I told him I still felt tightness in my chest area and he flipped. He rudely and immediately stopped all treatment and told me to go to the ER.
He refrained from giving me prescriptions and I was basically kicked out. The staff was very apologetic and told me that he is like that.
To top it all off I have overcharges on my insurance that are close to $ 400! I was basically robed by this arrogant sob doctor!
I heard many bad experiences after mine and its unacceptable for this place to be cheating people the way they do!

Once again… this place is hell. If I could, I wouldn’t of put any starts but I have to, I hate hate this place. Wait time is ridiculous. 4+ hours if not more.
They are all about patient satisfaction yet they make you wait for hours, even if you are in pain! Once again I had no choice, my insurance unfortunately only covers this facility. IF you are in pain or need to be seen asap, do NOT come here. Or just say you have chest pain… sometimes instead of waiting 5 hours you will wait 2! –_​– horrible advice but it’s an option..

Warning: Angry rant ahead.
I should have read the reviews before coming here but I pass by almost every day for work and knew it was 24 hours so I decided to come here after I couldn’t sleep due to my eczema flaring up.
Got there a little before 2:00 am and there was one person who signed in right before me for «coughing» and was called, checked, and out the door before I was even called the first time to get my vitals taken. An elderly man came in some time after me and almost immediately got called to the back.
Fast forward to 3:30 after I have dozed off and I ask the receptionist (who was very nice by the way) how much longer it would be. She said she didn’t know.
Fast forward again to 4:00 after a doctor has come to see me. First of all, he barged in the room WITHOUT introducing himself (but I looked at his lab coat and saw his name was Dr. Hill), asked me what was wrong, told him the eczema on my hand had been really bad recently and he casually glanced at it and was like «this looks like something-​something-​itis.» Then he asks why I haven’t gotten this checked sooner and I told him I can usually deal with it but it has been worsening. Doesn’t smile a single time. I told him what ointment I wanted and y’all wanna know the last thing he says to me as he’s walking out the door? «I’ll write your prescription but you young people need to get it together.» WTF. UMMMM, more like you need to get your bedside manners together!!! RUDE!
After he walks out, some nurse or something hands me some f*cking printed out Wikipedia page or some type of thing of whatever the doctor said is wrong with my hand. YEAH. I could have done that at home, thanks. Then she says, «So you’re good to go.» And I’m like, UUUHHHHH MY PRESCRIPTION??? And she goes, «I’ll ask the doctor.» Basically, it takes almost another half an hour for her to come back with my prescription.
This was 2 ½ hours of BULLSH*T. I want to give this place the biggest EFF YOU I have ever wanted to give a place. This was NOT worth it and I recommend finding another clinic to go to for non-​emergencies.
1 star goes to how clean/​organized the place is and the nice receptionist.

I like this location much better than the previous one attached to the Urgent Care next to Huntington Memorial Hospital.
It’s very clean, but its also relatively new. You enter through the parking lot side through the Specialty Clinics entrance. There is a large seating area with beautiful Tuscan/​vineyard photo prints throughout. It’s a pleasant atmosphere. Unfortunately, the three receptionist who greet you lack a personality. So, I know its not kind of me but, how hard is it to smile? (Rhetorical) coming here is stressful for patients. Please understand these «receptionist» are not a part of the actual infusion center. There is a specialty clinic attached. It’s not like they are overtly rude, just completely apathetic acting. I digress.
Once you’re inside they usually let you pick your seat. There are snacks, drinks and even a nice high tech coffee machine. Skip the Starbucks and have latte, cappuccino, tea or straight up Joe!
There is a TV but I always bring my tablet and work. Guess it depends on how long it takes for your particular I.V.
It tends to run on the cool side so bring your sweater. They offer pillows and blankets but they aren’t warmed. (Boo!)
Carol is the new R.N. and she seems very competent an friendly. Actually all the staff inside the infusion center are great here.
A few things I wonder about, but that’s a story for another time.
Bring ear plugs and an eye mask if you want to sleep.
They will allow one guest to keep you company.
Sucks to need place like this but if you’re like me and can’t avoid it, its not too shabby here.

This place is a mess. I am only giving them two stars because they are open, 24 hours. My boyfriend and I came to this urgent care location because he was vomiting all through the evening and night. We decided that we shouldn’t wait because he was not able to keep any fluids down for over eight hours.
We arrived around 4AM and the waiting room had one patient waiting. We waited about 2 ½ hours to be seen. Other people came in and took priority over us. I work in healthcare, and I am aware of the need to triage and prioritize patients. However, four people were seen before us and two of them were laughing and watching videos on their phone. Meanwhile, my boyfriend is going in and out of the bathroom vomiting. The sad thing is that they only called us in once we complained.
Just because we are younger than the other patients, does not mean that the condition is not severe. I am not sure how the medical staff is prioritizing clients at this urgent care, but I feel that it needs to be reassessed. There were no apologies. Just grumpy faces with bad attitudes.
Also, a mother came in with her sick son and starting complaining because her son was vomiting, and was seen within 15 minutes (this was after we had been called). Her son was probably 16 – 21, so not a child haha. The moral of the story is, sadly, if you are not elderly you must complain to be seen within hours; your symptoms and pain level are insignificant.

I came here last time because I nearly fainted every time I stood up and walked. My face was super pale and the receptionist were rude and spoke with sarcasm. It seemed as if they did not believe me… Are you serious? What kind of urgent care treats their patients like that. It took forever to get to see a doctor while I had discomfort. This was a few months ago.
Another different time my little sister had chest and neck pain, and was constantly throwing up. The receptionists were again obnoxiously rude. Makes me think this urgent care is prejudice against Asians! They kept telling us that we were next, we kept asking them every hour and they repeated the same thing. We had to wait SIX HOURS for a 4 years old constantly throwing up who was in so much pain. The worst thing is they were letting others who barely arrived to go in front of us to see a doctor. That is unfair treatment. Really now? Urgent Care of Pasadena needs to do a better job and hire better receptionists who knows how to deal with people.