Firestone Complete Auto Care

These guys are great. Quick and efficient.

DON’T bring your car here, they will try to screw you over. I brought my tire over here and it needed just a patch and sensor replacement. But no, Firestone decides to waste an hour and half of my time by making me wait and then, with a smirk on his face, the man tells me that I «have to buy a brand new tire.» Bulls**t. I didn’t believe him so I brought it to America’s tire and they agreed that this man was trying to fool me into buying a tire. America’s tire was incredibly more professional and fixed both problems in under an hour.
Terrible, dishonest service from this Firestone.

Had a flat tire and everything else was closed (it was a Sunday) so I brought my car here. Service was just fine. The line was long though. But once they got to my car, it went by quick. Prices are fairly reasonable as well (I think). But I’ll probably continue doing my tire shopping at Costco and use Firestone only in emergencies.

I ran over a GIANT bolt on the 134 and needed a plug. They got me in an out very quickly for a really good price too. I’d def use them again.

I’m going to be real here: I’ve been to several Firestone in the U. S…Some are good and some are real bad and Its like that with other chain business. However, FS in Pasadena is point on blank professional with me and kept up with my appointment on-​line which many other mechanic shops struggle to do and I receive a new Master cylinder Brakes. FS is not cheap, but not too expensive as many people want you to believe, but when the mechanics work, they get to work right away with your auto… My father been a client for FS since we moved out here in the West Coast for over 11 years and we never had a bad experience… This mechanic business is 10x’s better than the Pep «phoney» Boys across the street on Colorado BLVD!

To keep it short and simple, I paid for an oil change and didn’t get one. I also asked them to put air in my tires and they didn’t. Several days after I took my car in to get serviced, OnStar alerted me that my oil was low and that my tire pressure was low. I won’t be going back to this location.

Needed run flat tires.
They were on stock.
Not cheap.
Other recommendations were appreciated.
I wanted to buy 2, but realized a third tire was needed. They also replaced the cabin filter, and the air is better.
Timing was right too. I came in Friday afternoon to make an appointment, and they had me in the next morning, and it was all done by 12 noon.
This must have been my 4^th or 5^th time getting tires here.
Always happy.

Discovered nail in tire. I called at 6pm and they fit me in to fix before they closed at 7pm.

Got my tires rotated and they found a nail in my tires which they fixed! Good job! Their bathrooms were actually decent! I was not a fan of the wait, but then again I did go during THEIR lunch hour. Do they stagger lunch breaks so the need of their customers doesn’t impede on their breaks?

Shout out to Jonathan C. — my service advisor who provided honest and excellent advise to my situation. Thank you so much, really appreciate it!

I went here this morning to purchase a new battery, as mine is about to quit any day. The person over the counter was very condescending and short. After asking if they carried any other type of battery his response gave this customer the sense of «another dumb customer». After getting my info he did not explain to me what the battery would cost what the labor costs were, he asked for my keys put a sheet of paper in front of me asked me to sign without telling me what the costs were, I had to review it myself, normally I expect some kind of explanation before asked to sign. I didn’t like that interaction and I feel that it could have been handled differently. I would rather let my battery die on the streets and call AAA for a tow than purchase from some one like that.

I would suggest only using Firestone for your basic service needs, as in oil changes, wheel alignments, tire rotation, coolant service etc. Leave your mechanical need to your local auto mechanic. Firestone only employs mostly young mechanics with basic skills and little experience resulting in poor problem solving skills. They seem to have the hardest time with older vehicles, as they are beyond the general experience level of most of their employees.
I still use Firestone, I buy their tires use their maintenance services, which is adequate.

Bought 2 new tires a month ago somewhere in Monterey, CA and was told they were under warranty with Firestone. Today, I got a flat tire and couldn’t find the paperwork for the warranty, the guys here were very helpful and found the records. So far very happy with the customer service, looks like a found my new place to service my car.

I have always received great customer service by Jose. He’s honest with his work and makes sure I’m comfortable paying the price for what ever service my vehicle needs. Last time I was here I got a good deal for tires. I have a warranty on the tires also. I will always drive the distance for someone’s honesty. Jose has truly being able to do that.

I come here to get oil changes and alignments more than anything else. I got the life-​time alignment deal. For around $ 200 I get unlimited alignments on my vehicle for the rest of its lifetime. This is a pretty good deal, but other than that, the place does not really stand out from other auto care centers.
The service is good but my main issue is how long it takes. I understand they have a lot of customers, but I have made appointments before, been told to come back in X hours. I show up X hours later, and then they tell me they need 20 more minutes. The 20 more minutes end up being 40 more minutes. In short, I would be ok with the car repairs taking longer, but please try to give me an accurate time estimate so I don’t spend close to an hour waiting for the repairs to be finished.
I recommend just leaving your car there in the morning and picking it up towards the end of the day. That way you will guarantee that the service is done by the time you come back. Either that, or wait for them to call you.

Got my oiled changed here a few times and my fire pressure light fixed once. Also came here last year to change my tires. Find prices here a lot more reasonable than my dealership. Friendly staff and my appointments always start on time.

They do excellent job friendly people and a nice place. I’ve been coming here for different services like oil change and new tires. The stuff always treat me good I highly recommend it.

These guys fixed a flat super quick for a great price. In and out in 25 minutes and friendly service. Thanks!!!

Found a nail in my tire while I came in for an über inspection check… It was super small nail but got charged $ 30.00 for it, it was definitely overpriced and didn’t have a choice but to do it or else would fail the report.

We’ve been coming to Firestone because we got a lifetime warranty for our old car and we had some coupons. Not the cheapest place, but they do good work here.
That being said the last visit left us with a little bit of a bitter taste in our mouth. We still have left over coupons but we were told they had expired (not stated anywhere on the coupons themselves), but whatever. They still do good work (at least no issues so far).
The other issue is that they said they found nails in our right front and left front tires. Supposedly they were in a space that could not be fixed. I had a warranty with Big O Tires so I took my car there to get new tires. They «fixed» the tires. Now clearly this is a case of Firestone said Big O said, but clearly someone isn’t telling the whole truth. Since that time though I have been harassed on the phone and via Unilocal by Big O Tire, so I am going to say Firestone was right, and Big O ripped me off.
While this place hasn’t taken us for a big ride yet I would be skeptical of any major services they recommend simply because I am skeptical of most mechanics. I would always seek a second opinion (or in the case of Big O, a third).
I’ll keep coming back here though for the minor odds and ends.