Ferguson

This Vista Street Showroom location has a note on the door that it is closed and has moved to Lake Ave.

Regarding the prior reviews– yes, «showroom» is a slightly generous term since it is a very small shop that crams in a modest variety of faucets, tubs, toilets, etc. And yes, I know what the reviewers mean when they complain about the lack of service when you walk in (the 2 sales people are working on stacks of orders on their desks). However, I enjoy browsing in anonymity. When I did approach a sales person to ask about prices, she was helpful in looking up style # and prices.
Then I did my online research — and Ferguson’s prices on Kohler fixtures are amazing. Don’t even bother anywhere else. When I came in on my next visit knowing what I wanted to order, Hilda was incredibly helpful in filling out my order and helping me troubleshoot items I hadn’t realized I needed. She was easy to contact via email when we had changes in our order, was very accomodating when we fell behind schedule and needed to continue storing everything in their warehouse for longer, and was helpful when we had to return an item. Yes, they have a restock fee– but so does everyone else in town.
Overall, we are happy with our experience, still very happy with the quality of items we bought, and satisfied with our customer service from Hilda.

Buyer Beware! I recently bought some plumbing supplies from them. Since I was not sure that they will fit, I asked the salesman that if I can return it several times. The answer was «sure, you can return it». When I did have to return them, they charged me 15% restocking fee. I asked the guy that said I can return it. The answer is «yes, I said you can return it but you have to pay the restocking fee». I asked why he did not tell me there will be restocking fee. The answer is you should have asked if there will be fees. That is just not honest business and the attitude they have is so unprofessional!

We made a big bathroom order from this store, spent close to $ 5000 and the people in the showroom were extremely rude and unhelpful. They did not even ask if we needed to be helped even when we were the only customers in the showroom. After we placed our order they said it would be in around 3 business days. It has been 2 weeks and we still have not received our full order. Hilda Contreras (the showroom manager) was the one who placed the order and helped us and she never made an effort to update us on the status of our order. I called last week and left her a message and I have yet to receive a call back. I have called 3 times now and she is always away from her desk or not returning calls! Thanks for the fantastic customer service Hilda! I’ll be sure to recommend you to my friends and You’ll definitely be in my thoughts when we remodel again!
Here’s a quick tip Ferguson, ask your employees to respect your customers and offer decent service especially from the person you place as your manager!

RUDE RUDE RUDE!!! Went to buy 2 copper sink, 2 shower faucets, and 1 tub faucet and left ordering NOTHING because of the very rude sales lady! I told her I forgot the name and model number of a faucet at home and if she could help me find it and I got the biggest attitude from her. She didn’t offer to help look it up on their website or anything just gave me an attitude and made eyes with the other sales lady sitting at her desk. They have NOTHING in stock so YOU need to pay ALL shipping charges to get ANYTHING you see in their so called show room or online. I also called a different Furguson to place an order over the phone and they said they don’t take any phone orders. How is this place still in business!!! Don’t waste your time with this place it’s an absolute joke!!!

About 1year ago came to the store to buy faucets for my bathtub and sinks. Bought Merabelle product with lifetime warranty. Six months later the hose in the bathtub broke flooding my downstairs. Contacted the store and they said they will contact their supplier which located in China and will order that hose. Believe it or not six more months passed since then and no respond from China and this store doesn’t carry any replacement parts. What a lifetime warranty!

Needed to replace my ‘70s era toilet. My plumber told me what would fit so I did my research online. Narrowed it down to a specific Kohler model and gave Ferguson a call. Explained I was looking for a specific model toilet. I wasn’t expecting them to have in stock, but to my surprise one piece of the two piece toilet (common) was at their location. Ferguson guy said he had a very similar Kohler in stock and I could actually pick it up that day. Nice try and good service. However, my installation forced me to use the specific model I originally requested. I was slightly inconvenienced by having to come in person to order the toilet. No big deal as I live 10 minutes away. Came in, made the order, and had my toilet in a few days (I think they had it transferred from their South Bay store.) They even loaded the 3 boxes into my SUV for me (bowl, tank, seat). Great service, indeed. The bonus was the toilet was actually CHEAPER than buying/​ordering from Home Depot or Lowes!
My transactions occurred in the back will call area, not in the front show room. This may have saved me some hassle. It’s not quite as ‘polished’ an area as the front show room. I think it’s primarily for area plumbers obtaining supplies. Wasn’t a big deal for a homeowner like me to use the same order desk. ALL the guys in the back room were very courteous and attentive, but, they’re busy with the plumbers. I also confirmed with the order desk guy that I could return if it didn’t fit. He just told me to not destroy the box and I could return if necessary.

These guys are the best. I was repairing an old faucet and had exhausted all options at home depot… These guys came through for me and now I plan on using them regularly. ask for one of their cool catalogs.

Came here to help my mom pick up the items my parents purchased for their bathroom remodel. Part of this review is based on their experience and part of it on my first hand observations when I went to pick up items.
My parents went to look at some items a few weeks ago. My mom said they were friendly and very helpful.
This Ferguson’s is a smaller location than the one in San Diego that I have been too. They have a good selection of faucets and fixtures. When we went to pick up the items ordered, they only had one lady working in the showroom. She was swamped with three other customers and unable to help everyone. However when my mom walked in, she immediately acknowledged her and said she will be right with her. The employee also had acknowledged the other people waiting as well.
The gentleman from the stock room came up to let us know he was working on pulling the order. Unfortunately this process took awhile.
I think they should be more organized in the stockroom. It seems that the items purchased were scattered all around the stockroom.
This is definitely a good place to come look at fixtures and see them in person and not just a catalog or online.

Not a showroom wow factor. Place is jo bigger than my living room w only White sinks few tubs n faucets. Boring amd not room inspiring. Do not expect a
«SHOWROOM»…

Boy did I regret shopping and making a purchase at this place. The reason why I am giving them 2 stars instead of one is because at least they picked up their phones and apologized for the mistake at the end.
I picked up a water heater and was told by Mr. Reyes that this unit would be qualified for energy rebates. As it turned out he was wrong. I had my contractors put that heater in and after installation we found out that the efficiency rating it has does not qualify for any rebate programs. I had to make a few calls to the City of Pasadena and SoCal Con Ed to verify this after the installation had been completed. With the rebate I could have gotten a more energy efficient model and still paid the same amount of money. I am not sure why this store would not recommend a more efficient model to me when making the purchase. Just so they can liquidate the less popular low efficiency boilers in stock, I guess?
I won’t be shopping let along recommending anyone to come to this place again.

Pasadena is filled with appliance and bath emporia where the customer can wander without finding the right thing. If you’re wondering whether there’s another place in town, consider trying Ferguson. This business is not located in the part of town where a customer would window shop.
Located on a side street off Foothill Blvd., Ferguson is not the obvious place to shop for the bath and kitchen. Even walking to the front door, it still is not obvious. It can look like it’s an exclusive trade showroom, it isn’t. Then the small showroom does not reflect what is available to purchase. This building can seem like a total enigma, yet the contractors are well aware of Ferguson’s. After I had shopped at the usual places for a kitchen renovation, my contractor directed me to Ferguson.
Basically, research possibilities on the Internet first and elsewhere, then enter Ferguson prepared with questions. 11 years ago I purchased Fisher and Paykel dishdrawers here when I didn’t find the product in Pasadena. Then, about a year ago I purchased a Kohler pedestal sink, and California shower faucets for another well-​defined project.
After being aware of the design in mind with dimensions in hand, Ferguson is the place to shop. The process facilitates itself. After awhile, you’ll start to feel like a professional.
At the rear of the building is a separate entrance for the plumbing supply business. That’s where I purchase water filters for the house water supply. Contractors tend to be the bulk of the customers. Parking is limited in the lot.

This place has the slooooowest service ever. We requested a few quotes for some fixtures and two days later, nothing. Long story short, we went to the showroom early in the morning and the lady assisting us said that the quotes would be ready in a couple hours. Fine… whatever. Next day, no quotes and she claims to have lost our contact info. The people «working» here are incompetent and inefficient. Anyone who is computer literate can easily type in a few numbers and calculate how much the trade discount is, right? The showroom isn’t even that big and there are no other customers. Avoid Ferguson… unless they end up giving away fixtures in their inevitable out-​of-​business sale.
I’m not even exaggerating here. They had the numbers in front of them. All they had to do was use simple math.
We went to Pacific Sales and the guy who worked there was able to give us a quote in like 5 minutes for each item we requested. And he didn’t even have a computer. Go to Pacific Sales instead… they actually know how to research and use math.