Exotic Car Collection

Had the worst customer service here compared to my experience with the Duarte location. Operationally everything is done differently and i will no longer use this location. I have spoke with Keith on most of all of my transactions and he’s been rude and careless. If you want great service, go to the Duarte location.

I wanted to make my anniversary weekend special for my wife so I rented her favorite car, a corvette stingray. Erica, Dale, and Walter provided top notch service and answered all of the questions I had promptly. They even delivered it to my home which worked out perfectly to surprise my wife. The car was practically new and was dream to drive. It definitely made our anniversary a memorable one. I had an amazing experience with everyone at this enterprise exotics and will definitely be coming back!

I recently rented a 2014 Corvette from the Pasadena Enterprise Exotics location.
I had some issues at the beginning and ended up not getting the car for the day I had been promised.
The next day I received a call from an Enterprise district manager and they had been very apologetic for what had happened.
I ended up renting the Corvette for another day after working it out with the manager.
Two thumbs up for Enterprise in the manner they handled this issue.

I needed — OK, wanted — to rent a 2014 Stingray to drive up Hwy 99 and back, partly for a fun drive, partly to see if I really wanted to lay out the $ 75K I had very seriously been considering to buy one. So I called them and left a voice mail that I wanted to rent a ‘Vette for 5 days. No response. (Surprising, considering the car goes for about $ 400 a day). So I waited a week and used their email option. Again, no reply. A month or so later, I tried 1 last time and this time I got a busy signal with a recorded message that their voice mail box was full (so obviously I am not the only person they do not call back. So I then contacted the Enterprise Exotic Car Rental in Encino and was immediately well taken care of with a great price and excellent customer service, hint hint).

Amy and William went above and beyond the call of duty. They provided an exceptional price, but above all exceptional service. Picked me up, switched cars when I needed it, allowed me to drop off a the most convenient location. Great team.

William was professional and delivered the car at price, as promised.
After trying to rent a car for a get away weekend from another company weeks in advance, and then being disappointed that they couldn’t provide the car as arranged, William was able to accomaodate our needs on relatively short notice.
His review of our insurance policy in advance of pickup was helpful, and assisted us in making the right financial decisions.

I don’t appreciate it when people with money and power abuse their rights, especially when it involves attempting to screw up my wedding day. What the executives of Exotics Enterprise Rent-​A-​Car did not get is that I will not only be writing the traditional letter to Corporate Customer Service, but also now will leave my 2008 mark on Unilocal,
, and a few other highly visible Comscore ranked websites.
I got married on August 2, 2008. And here’s how the story goes…
My wife and I reserved an all white Range Rover sport to be our transportation of choice for the wedding day. The car was reserved 4 weeks in advance. As instructed by the manager Maddy (who has since transferred out), I provided my insurance information one week before pickup, and confirmed that I would pick up the car on Friday (the day before the wedding day).
I called Maddy up one our before my noon-​time pickup to request that he also set me up with a minivan to accommodate my extra family members who had flown in. He said that he would, but that he had some bad news to tell me. He proceeded to tell me that he could not locate the car because one of the company VP wives took the car and would not return it. I reminded him that I had called on Monday to confirm my reservation. I also reminded him that he had ensured me the car would stay on the lot all week to guarantee it for my wedding day. I told him I really didn’t appreciate Exotics Enterprise Rent-​A-​Car messing up all mine and my wife’s wedding plans less than 24 hours before our wedding date. He apologized and ensured me he would work the next hour attempting to locate the car before I drop by for the pickup.
To cut to the chase, the white Range Rover Sport never appeared on the lot until we arrived back on Monday (after our wedding weekend). I will credit the manager at the time, Maddy, with excellent customer service in finding me a substitute vehicle (a white Porsche Cayenne SUV). He truly does know how to run a luxury service business and keep his important clients content. The entire office staff was very accommodating. Thank you to Maddy, personally.
HOWEVER, my rating here on Unilocal does not reflect that because the executives at this company really screwed up. They allowed somebody (and his wife in San Marino, CA) at their management level to abuse his/​her privileges and completely screw up a simple transaction that negatively impacted my wedding weekend. They added MORE STRESS and 5 additional hours of unnecessary shuffling on my part, to fix plans that had been in place for 4 weeks.
Whether it’s for your wedding day, a fancy date, a luxurious drive to your weekend in Las Vegas, or a big business lunch, if you need to rent a luxury car, remember that you read this story on Unilocal about how Exotics Enterprise Rent-​A-​Car in Pasadena did not deliver on their ORIGINAL PROMISE to get me my white Ranger Rover Sport for my wedding day. Consider how important the occasion truly is and whether you want to take the risk of not getting the car that is promised to you because an executive VPs wife refuses to return the car, even though she lives less than 15 minutes away in her nice big $ 5M+ home in San Marino, CA.