Erba Lifestyle

STILL trying to get a refund from this horrible, horrible company :-(DO NOT– I repeat– DO NOT buy a Groupon or Living Social deal for this company! They will give you an awful run-​around for months, book you then not show up REPEATEDLY (even though I stayed home from work to meet them), and generally treat you like @#$%&. WORST company I have had the displeasure of dealing with yet!!!

This service looks great on the web — I was excited to get my house cleaned in an eco-​friendly way. HOWEVER, their service is horrible. I hate writing bad reviews, but I don’t want any one else to have to go through what I went through. It takes months to book an appointment, so you should be good at forecasting when you’ll need a cleaning. They don’t arrive on time. When they finally do arrive, they give you a two minute buffer. So, if you happen to be going pee while they quietly knock on your door, you’ll be out of luck. Then, they’ll charge you a fee to re-​book.

This place is a scam. I bought the voucher on Living Social and filled out the form. That way-​they get your money when they have the number… They did not get back to me and the phone number is not taking new messages (all the time). I called LS to let them know and they said they have a multitude of people having the same issue. They take the money and don’t schedule with you. Scam.

Absolute nightmare scheduling cleaning appointment. The cleaning crew didn’t show up on the morning of. I waited for 30 minutes. No call to tell me they wouldn’t make it. Won’t be buying Groupon or cleaning services from them again.

Place did not smell clean whatsoever when I came home after Erba «Clean» was there. As a matter of fact, I came home to the following:
Wastebaskets were all left completely full.
Bathroom was undeniably untouched. My makeup from that morning’s application was still left on my sink. Usually I wipe it up, but figured the cleaners would be arriving soon.
I brushed my finger on tables, dressers, and bookshelves to do the «dust test», and none of those pieces of furniture had been polished!
Mirrors were not cleaned.
Rugs had not been vacuumed.
Kitchen counters were not wiped down.
I think all they did was wipe the stovetop, take the $ 20 tip off the table, and leave the bottle of all purpose cleaner!
I am in the process of trying to either get an explanation, a refund, or a do-​over cleaning from them. I sent them pictures of my dirty apartment (post-​cleaning) and am waiting to hear back.
This is the absolute worst «cleaning» experience I’ve ever had!
Do yourself a favor and STAY AWAY!!!

i was getting pretty worried, reading the recent reviews, but had the groupon and been trying to schedule since mid-​april — due to my own wacky schedule, not theirs. collins was really patient with me, considering i had to reschedule 2 – 3 times. as expected, yes, weekends are prime slots so it’s understandable there may be a bit of a wait for a saturday slot.
i would give them a solid 3.75 stars, say, rounded to 4.
the cleaning was scheduled for yesterday mid-​day, and they arrived well within their 1-​hour window, were perfectly pleasant, and got right to it. another reviewer complained about being told instantly what they _don’t_ do — personally i appreciated being told about their service changes up front so there were no unhappy surprises on either end after. that’s just good policy.
so is the place white-​glove OCD deep-​cleaned? no. but for the fair groupon price of $ 60, +tip, that’s unlikely anywhere. however, they cleaned my icky stovetop, frightfully dusty ceiling fan; the floors feel squeaky clean below my feet and the bathroom sink is cleaner than i can generally get/​keep it (very hard water, here).
while the cat was slightly traumatized by their vacuum (bigger/​louder than ours), they were both really sweet about both my and the cat’s neuroses, and he’s over it, happily.
i’d had a few really busy weeks… month…and the cleaning was much needed — it was so much more than i could have accomplished in an hour, so the efficiency alone was worthwhile. i’d certainly have them back, maybe every 3 – 4 months or so for a similar service.
i’ve yet to try the product they left me with, but it’s a nice touch — and can’t possibly smell worse than simple green ;)

«Oh my house could use some cleaning! let me buy a groupon for erba cleaning…»
well bad news they can’t come to your house before a month.
Don’t do it!

I read below that someone from Erba left a message about «running a company» — funny because this is not a company, it’s a hobby. When was the last time you ordered a sandwich or dropped off your dry cleaning or your car and were given zero timeline of when they would even consider your order, let alone get the work done? It’s like writing your order on a napkin and slipping it in a dusty suggestion box.
I placed an online order with them and followed up with a voice mail, requesting their earliest possible time slot. ONE WEEK LATER, I received an email confirming receipt of my order and letting me know that they’ll «work to schedule» me. It took them one week to get nothing done, and now they need to «work» to schedule me — fantastic!!!
Now, in their defense, I suspect it’s not that easy when the owner isn’t able to check orders until he gets home after a long day of flipping burgers. What gives me this impression isn’t just the unfathomable lack of professionalism, but also the fact their earliest availability was like a month out. Given how unpopular Erba is, I wonder whether it’s not a one-​man operation. Glad I’m the one whose toilet he’s cleaning and not the one eating his burgers…
And what’s with all the crap they try to sell you on their order form before even coming out? Let’s see you walk before you ask to bring me a tray of sodas on roller skates.
Looking forward to seeing how this disaster turns out… just hope they stay in business long enough to fulfill my bloody order — I doubt it.

What a freakin waste of money! Purchased the Groupon deal for $ 59 for two man-​hours. I can’t even make an appointment. Tried to do so on their website, but I never heard back. I tried again, but now it says my groupon is invalid. I plan on bringing this up to Groupon. Don’t buy any deals from this company. They’ll just take your money and run!

did someone come an hour late and clean my apartment?
it certainly doesn’t look like it. I waited 5 months for this? there was still dirt on the floor, and the counters did not look clean. I guess they just proved to me that I can deep clean a bathroom better than anyone. will NOT be using this service again. especially since it takes 5 months to get less than par service. the cleaners are nice enough… but nice doesn’t vaccum a carpet properly.

Days after I received my refund from Living Social, the company finally got back to me and said they could see that I wasn’t in the system because I was outside their delivery area. Not sure why that kicks me out of their system, but that’s another story. I wrote back and told them I’d already received my refund and that I had, as promised previously, left a review on Unilocal.I received the following email back from Collins:
«I am sure you did. You seem that type of person. I wonder if I should do the same thing at your website about how rude you were to deal with? I am sure that you think it is always easiest to be insulting and condescending to just the „cleaning company“. Is this how you treat other people? Clients? Should I post how you treated us and belittled us on Unilocal too? I can’t imagine a person that knows the ends and outs of running their own business would seek to destroy another’s business, over a coupon??? A coupon purchase, that you should have never bought in the first place if you did your math and checked the distance before you purchased! You wasted everyone’s time.»
Even if I had been rude or insulting, which I am certain I was not as I had a very cordial conversation with the one person I ever got to speak to over there (the one who promised to call me by 6PM and has yet to return a call several days later), I was shocked that a company would respond in such a manner. According to the map, I am .2 miles outside their service area, which I don’t remember being able to calculate when I bought my voucher, and I had even checked off on their form that I was willing to pay the $ 10 fuel charge on top of the voucher price.

are you freaking kidding me?
Lets start at the end.
My apartment was not cleaned properly. One guy arrived at 11.55 and left at 12.45, less than an hour. In 50 minutes the most he could have done was spray down a few surfaces and wipe it off with a cloth. I wasn’t there but he called to tell me when he was leaving. I was pretty shocked. A total waste of money.
Setting the appointment was impossible. I purchased a groupon which was the same price as my normal cleaning lady but i thought it would be good to try something different. Bad idea. You have to request your appointment online. I did it once with no response. A month later I did it again. No response. After two weeks I contacted groupon who told me they would contact the company. A few days later Erba sent me an email that they would email me when they have time but they are busy and I would need to be patient.
Finally I was called my a person who works for Erba to set up my cleaning. It was about 3 weeks from the date. So basically plan on waiting a couple months from initial contact if you want to use Erba. What crap.
Overall this company basically makes it impossible for you set use them and then do not follow through on their services. I booked my cleaning lady to come the two days later since Erba claims to clean but really doesn’t.

I bought the Groupon in hopes of finding a cheaper cleaner than my current. I live with 2 roommates and as clean as we are, things just get dirty. I was hoping to use my Groupon earlier than 2 months after I bought it but that was when Erba was available. They set up an appointment and requested a 30 minute grace period. They were 50 minutes late with no call and no apology for being late. Three people came for an hour and they only needed to clean the main rooms and two bedrooms rather than all three. For having three cleaners, I was really disappointed with the results. Not a single garbage can was emptied. The floor still had dirt and dog hair on it. They did not tidy up or wipe off any desks. They did not even put the three dishes in the sink in the dishwasher. I will gladly pay for my more expensive cleaners to come again because they actually clean the house.

Like other reviewers I found out about Erba from a Groupon offer. It took weeks to schedule, but eventually we settled on a day. Then the day before they called me to ask if I could change the time, since they had another job right near my house at an earlier time. They offered extra time if I could do it, I would have loved to have accommodated, but couldn’t. They said ok, they’d be there at the appointed time, which they were.
Chance and Vanessa arrived, and seemed very professional. They asked if I had made a list of what I wanted to get done. I had, and showed it to them. They said they didn’t think they would be able to finish the list in 2 hours (1 hour each person), so I prioritized.
At the end of the time, they had cleaned exactly 2 bathrooms and were sweeping the wood floors and weren’t done yet. There was no little green plant, and no clean house either. After they left, I found cobwebs in the corners of the bathroom ceiling, dust on the wall sconces, so even the bathroom they said they cleaned wasn’t really. Yes it smelled nice, but it was still dirty, which was why I had hired them. I had recently had surgery, and couldn’t do a lot of manual labor yet.
As I thought about it over the next day or so, I realized I was very disappointed with what I paid for and had not really gotten. So I wrote a letter. They very nicely responded and thanked me for writing, and said they would look at how their staff cleans, But there was no offer to come out and make it right, no refund, nothing, except a polite ‘thanks for writing.‘
I would not use this company again, unless they really spelled out what they would accomplish in how much time.

These guys were awesome. I found out about them like most others, with a Groupon. They cleaned rapidly and wonderfully. I hate cleaning so they just made my life easier! Yeah I had to wait awhile for the appt, but it was well worth it. They got some stains out of my porcelain sink that have been haunting me. Plus I love that they use natural cleaners… this place smells delightful.
Looking forward to having them back, I hope it’s not as bad of a hassle as some have made it out to be!

I am torn about writing this review about Erba because the staff was super professional and really nice. But I think they are a little too occupied with their philosophy/​appearance, rather than their work.
I got a groupon which gave a great discount to their $ 195 2-​bedroom cleaning package. $ 90 seemed like a good deal and they had great reviews. I really liked their little blurb about using green products and HEPA filtered vacuums for your floors, couches, and PET beds. AWESOME. We use those kind of filters in the lab I work in, high end stuff. And that they will leave a houseplant on their first visit. Cute touch.
First my appointment was at 3:00, so I race home and meet them. They called at 3:15 saying there was a mix up and they didn’t know I had an appointment or something weird, said they’ll be there in an hour and them being late won’t infringe on the time they take cleaning. Ok you’re running late, that’s fine. They show up at 4:30, very nice, smiley, chatty. Cool. One hour later they’re done. Place smells good and «looks» clean, some of my stuff is moved, which annoys me, but fine.
**I should add that I did mild clean before they came. Did my dishes, picked things up… I mean if I want a cleaning crew, I want them to do the tough stuff, not the stuff I can do in ten minutes on my own.
So they did clean, but I am not impressed. I was hoping for more than I can do on my own. But no… there was still a little pile of dust in my living room and some coffee grounds next to my trashcan… really? Did you not move the trashcan to clean under it? Isn’t the first visit the time to impress, show me what you can really do, get me hooked, so I call you back? I shouldn’t be getting the dustpan out after you leave or picking up my rug to swifer the dust you missed. Maybe I’m too nice and should have pointed things out at the time, but I felt awkward.
All in all, pretty bummed. Staff was super nice, I love my new houseplant, my place smells good and it’s cleaned. But I think maybe they’re more for people who don’t clean themselves at all.

My apartment needed a spring cleaning, so I bought the 2-​hour Living Social deal.
Overall, it was a good experience and I think the cleaner covered a lot of ground in a 2-​hour timespan — although they didn’t vacuum and I didn’t receive any little detoxing plants like people are mentioning in other reviews. Boo.

****ANOTHER UPDATE
They used my toilet and left it for me to find when I came home… WOW WTF!!! no #2 because if it was I’d be in jail right now. Besides that very good job of cleaning but this is UNFORGIVEABLE!
***UPDATE
Hmmm it was easy to use the coupon but now it’s a hassle to schedule a more expensive cleaning… that’s wacky! (won’t call back or answer the phone…)
**Original
Like others I also purchased a groupon deal (why did it take so long for me to discover this site). Lots of communication and confirmation.
Chance took good care of us. Patio looks beautiful (extra $ 15 and DID NOT have to add it but I did and I’m glad).
It was nice to have an english speaking (first language) person clean my home. It was also nice that I wasn’t hit up for extra money to support someone’s kid, or pay for car repairs or bus fare etc (oh yeah happened every other cleaning crew with previous companies I used).
They do a top notch job, your home smells wonderful (non chemical) and you feel very comfortable with their staff.
I am ordering another service at another great price (more than I paid before) but worth the little bit extra (and compared to others housekeepers I haven’t tried not pricier at all).
Thank you soon to be a repeat customer (probably bi-​monthly)!
*why not 5 stars? Well they did such a good job with what they did clean they could not get to floor in time allowed, no problem but I would have liked to see the floors as nice as kitchen and bathroom… no worries they’ll be back for a complete house clean, I’ll update.

I had purchased a groupon for a housecleaning session from Erba, After several attempts to make arrangements for an appointment I finally got a date. I was completely satisfied with the help I received for my housecleaning. The girls were on time, prompt and punctual and had all of their supplies needed. I felt completely at ease with them and even felt comfortable enough to leave my apartment for an errand.
Although I probally would not be able to afford them for regular service, I would definitely purchase another groupon in the future.

I first found out about Erba through a Groupon, and while I admit to some difficulty scheduling (since they had so many people buy at once), I was a little dubious about whether they would be as good as they claim. They are. And then some.
You can ask friends who their «cleaning lady» is, or you can get a big chain like Merry Maids to come in … or you can use Erba and discover that your house isn’t just ACTUALLY clean, it smells wonderful and peaceful. It doesn’t smell like household cleaners, it smells like a spa! And it isn’t just surface-​level cleaning … Erba’s staff will listen to what you need and get it done.
I have paid more for their add-​on services, like stove and window cleaning, and they are worth every penny. My stove LITERALLY sparkles inside.
The people at Erba are fantastic and easy to work with — and they have apologized for the confusion at the start. I now have Erba scheduled to come in on a regular basis, and they aren’t just some «cleaning person.» They ask you what is important to you, and they leave your house the way you want it. My experiences with them have been wonderful, and now it’s a treat to look forward to the day Erba comes and makes our house sparkle. (By the way, they’ll also recommend products for you, and have a VERY reasonably priced set of natural cleaning supplies that is fantastic.)
I’ve had many cleaning crews/​people over the years, but never any as thorough and as committed as Erba. Everything about them is top-​notch.