Dunn-Edwards Paints

Horrible customer service and unreliable. We ordered paint samples and had incorrect colors made twice and ended up having to come to back a handful of times.
We wanted to darken a color 30 and 50 percent and they lightened them by mistake. Then we went back and got 30, 50 and 70 darker but the 50 was the lightest of them all. I also called in an order and when I came to pick up in the morning as discussed they couldn’t find the order for quiet some time. Really inefficient and wasted a lot of our time.
Lastly, long waits.

Customer service is terrible! I tried to phone in a paint order to save time, I waited on hold for 30 minutes and told to continue holding three times. I placed my order with the brain dead idiot Aaron but when I arrived my order was not there and they had no record of the order. Apparently my time is not as valuable as theirs. I can’t do business with such a unreliable vendor. I wouldn’t normally complain but this was not an isolated incident.

Paint quality is good, prices are average for what you get. Service is pleasant but ungodly slow. I even dropped off the paint I needed them to match a day in advance and just needed to pick it up the next day (even paid for it in advance) and it still took 20 minutes to get it. Bring reading material!

I had my house painted hmmm years ago… not sure, 10 yrs ago. Had someone making repairs on house went to Dunn and ordered paint by name and #…and color has changed dramatically because of type of paint changes, and for whatever reason, the person did not return the paint to fix the color… that was about 5 or 6 yrs ago? Anyway… found ½ can of original paint… took the full can I had that was the wrong color… and took it back to see what could be done. I just have to give a shout out to Perris, he said he would do his best… and even though paint is a little darker, I could use it… not to patch… but certainly, paint a side of a wall! No charge… and I didn’t have to paint the closets with it. Anyway… good customer service Dunn Edwards… and thanks to Perris for giving it a shot!

I was in the store to just check colors, prices and get general information. They were very helpful, polite and seemingly knowledgeable. I got pretty good attention considering that I was more of a looker than buyer. The review below concerning racism… really? I dealt with two Blacks. I didn’t really look around to check the other races on the job but I noticed other than Blacks.

Very helpful. Very comptetent. Very quick. I went in mid-​day to match some paint for my new home to unlabeled old paint left by the prior owner. A nice lady at the help center matched it exactly and gave me a color card for future reference! I got my flat and semi-​gloss and was out in less than half an hour. I understand it gets very busy in the morning. Come mid-​day like I did. Highly recommended!

Just called this store — and am shocked. I’ve been buying paint from them for 20 years (numerous projects) — and the Bozo on the phone refused to take my order over the phone. Really?

The only reason I can give five stars is for Rosie, the designer, who is super nice and helpful. This is a FREE service they offer and I really took advantage of it. She helped me pick all my colors and my painter bought the paint. I only dealt with the other staff when I bought all of the samples. I only like using this paint.

My first time here the employees were polite and friendly but there were no prices on anything so you have to let them look it up on the computer. A little annoying but whatever. The building was very large and there was only one other customer which seemed odd.

Until Dunn-​Edwards settles my claim, which has been in the pipeline for over a year, I will keep this 1 star rating. One inspector tried to blame the problem with the paint on things that were not the case such as … the bathroom must have been used too soon after painting and therefore this was the result. Well I was renovating the entire house and didn’t even live here so that excuse was just hilarious. I am waiting for them to approve paying the labor to have a painter repaint the areas that have issues from their paint quality. It is not a large area either. My point is should the home owner have to repay for the labor of a job? Should a painter do his job for free to fix a problem with a product? Dragging their feet on a simple claim is really disrespectful to customers. I have been waiting patiently.

The paint is great but the service is just terrible. They make you pull number and you get helped once you’re number is called. There’s nothing wrong with that BUT when ppl behind the counter run around the store helping people who’s number just got called and have a million questions while the people in line are just waiting to pay and there are only 2 people on the register. the best part is that they don’t even know what numbers they called and what number is next. The employees seems confused and lost. It also takes some time for them to make the paint. No sense of urgency either. Come here with the expectation to be here for some time.

It’s been 15 years since I was involved in a house renovation project. I was a bit apprehensive in choosing the right interior colors that would harmonize with each other. I tend to use at least 6 – 8 interior colors. Rosie, the paint specialist, was exceptionally helpful in making this entire experience a rather pleasant one. Rosie also helped me with the exterior colors. After 2 hours of consultation, I was totally relaxed and quite happy with the choices I made under Rosie’s advice. Dunn Edwards paint is also the best and I’m very pleased they give a sizable discount to my contractor which passes the savings down to me as well. Dunn Edwards, the idea of a paint specialist, available for free consultation, is a very cool concept in providing customer service. Thanks.

This place stinks. Had to come for work today otherwise I’d be at benjamin Moore on Rosemead in a second. I had my kids, called in my small order at least 1.5 hours before I came. Still waited at least 20 minutes– even though there was only one person before me. They barely even acknowledged me or the many people who came after me. Terrible service!

Exceptional service! Not only did I get a free color consultation by a color specialist named Rosie, I also got superb pricing on paints using account of the painter company I hired. My painters are from All Los Angeles Painting, another GREAT company I will recommend along with Dunn Edwards paints. From what I gathered, quality of Dunn Edwards paint is just as good as Benjamin Moores but they only cost ½ to ¹⁄₃ of the price. I got a gallon of Suprima Eggshell for just $ 30 because my painter gets great discounts with them. As if that is not good enough, my painter got Dunn’s sales to personally deliver two extra gallons we needed for the job. Overall, I was highly satisfied with their paint qualities and services provided.
One note about this particular store — bright, big, and air conditioned. It makes a huge difference that their floor to ceiling windows let you see colors under natural light. Color sample costs $ 5 each. It is always a good idea to test samples on your own walls before painting because color will look very different on the wall than on color chips.

I own my own painting company and use Dunn-​Edwards on all my jobs… their paint is by far the best quality I have worked with! Not only do they have the best paint, they have the friendliest, most attentive employees… they always help me out when I call and come in.

This is not a review about the quality of their paint. This is a review about the service of the store, or lack thereof.
There is no reason for all 3 employees to be hiding behind the counter when there are no customers paying. I know you see customers walking around the store. Would it kill you to come out from behind the counter and see if we need help? When I did ask for help, they looked at each other with the, «I’m not it» look.
Premium paint at a premium price deserves premium customer service. Two out of three does not work.

Dunn-​Edwards sells quality paint, with corresponding prices. Unfortunately, their service is awful.
The first problem is that there are no prices on the shelves. Not the biggest deal if you know roughly what things should cost, but it makes it hard to do any comparison shopping between their various products. I guess it hasn’t occurred to them that asking their employees for prices for every single item is not an efficient use of their employees’ or their customers’ time. I was told that it’s because there are different price structures for contractors — I have no problem with that, but why not put out the prices and the contractors can assume whatever % discount they get?
Worse though is their queuing system. Take a number, get your service… ok, that’s fine as far as it goes, but everyone waits in the same line. It’s a great place to go if you actually need service. If you know what you want and you’re just going in there to buy it, be prepared to wait in a long line behind everyone else who has questions, who needs paint mixed, etc. If they could simply dedicate someone to running a register (when necessary) they could get customers out the door faster and do a bit more business. As it is, I never buy anything there unless it is absolutely necessary because it is simply not worth my time. I can get the same quality at Sherwin-​Williams without the wait or the headache, and even Home Depot is a much faster and more pleasant option for buying accessories.

Not a contractor but I love when employees know there game. Plain and simple. And these guys know paint alright

I have been a contractor for 20 years and I will never set foot in this store again. Don’t waist your time and patience trying to get your paint order filled in any sort of professional fashion. I have never written a bad review on any business until now. That’s how terrible the service is. Stay clear and go to ANY other paint store you can within a 50 mile radius.

Not much to say about a piant store. Good selection, very helpful staff, and has a better atmosphere than other paint stores (sounds weird, but all of those windows give it a much more open feeling).
Paints are always top quality but be prepared to pay for that quality.