Dr. Stephen Riffenburgh, MD

I have known Steven Riffenburgh over a long period of time, including the time he was in private practice. I am very satisfied with Dr Riffenburgh’s
past medical counsel and care. I trust him explicitly and implicity, I can’t say that about 90% of the MDs I see. As to the prior comments of Anju, concerning the HMO’s office personnel, maybe they could improve from her experience but HMO office personnel are not usually a responsibility of any one individual MD. An aspect of an HMO is to separate the management of the medical practice so that MDs can devote 100% of their time to patients. I think Anju should address her concerns to the HMO’s management rather than take her frustrations out on the MD she was to visit. In an HMO, MDs are also employees as are the office personnel, each being responsible to the HMO’s management people.. Repeating, I am totally satisfied with the quality of the medical care
rendered by Dr Riffenburgh.

the secretary left me on hold forever. I must say doesnt this doctor realize that the secretary is the most important person in the office. well im going some where else where im not put on hold for an hour just because there were two calls ahead of me… how awful.

Surely a man intelligent enough to not only finish medical school, but specialize in Orthopedic surgery must have the brains enough to know he has a receptionist who is a nasty piece of zero personality. I am a huge fan of cutomer service – a seemly lost quality these days. I needed an ortho doc for an ongoing pain I’ve had in the back of my thigh, so I decided to give Riffenburgh a call. When his receptionist answered the phone with attitude («Yes!?*%$#!»), rudely answered every question (*sigh* «No. Well, yes, we do take PPO – sighs again – but he is NOT taking appointments until Feb. Okay?!») and then hung up (CLICK) without a ‘Goodbye’, she inadvertently begged me to write this review.